Since our founding in 1975, Tumi has been committed
to providing our customers with an ownership
experience that is second to none. Specifically, we
make three promises to our customers:
1. You will enjoy using innovative products that
are designed and manufactured to be the best;
2. You will experience world-class customer
service for as long as you own your product;
3. For two (2) years after you purchase Tumi
small leather goods or accessories, virtually
any problem that you encounter with the
product will be covered by our warranty.
Tumi’s warranty is just a small part of the ownership
experience that we provide to our customers, and you
will find that it is straightforward and comprehensive.
FIRST YEAR OF OWNERSHIP:
TOTALLY WORRY FREE
For the first twelve (12) months of ownership, if any
damage – including wear and tear – happens to your
Tumi product, Tumi will cover all repair expenses,
including shipping costs to and from our repair facility.
The only exceptions to this are purely cosmetic
damage, such as scratched leather, and incidents or
consequential damages, such as damage to, or loss
of, the contents of a bag, loss of use, loss of time or
similar expenses.
YEAR TWO: FULL COVERAGE
Through your second year of ownership, Tumi will
cover all of the repair costs for any problems that
result from defective materials or workmanship or
damage from wear and tear. The only exceptions to
this are damages caused by obvious abuse of the
product, purely cosmetic damage and incidental or
consequential damages as described above. Your
only responsibility is to ship your item to us for repair,
or take it to a Tumi store or authorized Tumi dealer,
who will be happy to process the repair for a nominal
handling and shipping fee. Many repairs can actually
be handled right in the store, but if your item does
need to be sent to our facility, we will repair it quickly
and ship it back at no cost to you. In those rare cases
mentioned above where our warranty does not apply,
we will promptly provide you with an estimate of any
repair costs that may be involved.
TUMI’S ACCESSORIES WARRANTY