Troubleshooting Guide
AIR CUSHION TECHNOLOGY
Q. After inflating my air unit I noticed all these bumps or
“
dimples
”
on the surface of the
unit. Is this normal?
A. This is normal. A pull of the threads inside causes the
“
dimples
”.
It does not
interfere with the properties or efficiency of the unit.
Q. When my athletes use the unit they bottom out. Is this normal?
A. This is also normal. Most of the units are
2
-
3”
thick. When used the athlete will likely bottom out if they
block or rebound with lots of force.
That is why we recommend that you DO NOT use the units by
themselves on top of a hard surface.
Q. When I came in the gym the next day the unit was soft. What should I do?
A. The units should hold air well for your daily workout, but not overnight.
You will have to check your
unit each day and top it off as necessary.
Many factors come into play over a 24 hour period including
changes in temperature and air pressure systems. The unit may also become softer due to heavy usage (ex:
bike tire that becomes softer after heavy usage). With this in mind, your unit may be a little softer at the
end of a heavy workout.
Q. But what if it is getting softer just after an hour or two?
A. This is not normal. Please see the following steps to test your unit. (
Please note that Tumbl Trak is not
responsible for cuts or leaks due to negligence. Charges may apply for Tumbl Trak to repair such items.)
1.
Test the valve. Make sure it is in the
“
closed
”
position (see the instructions page). If your unit leaked air
when you took the hose off of the valve, the valve is not in the closed position. Make sure the valve is
closed and re
-
inflate the unit.
2.
Look inside the valve. Are there some fibers coming out of the bottom of the valve? These will give the
unit a slow leak. Call Tumbl Trak if this is the case at 1
-
800
-
331
-
4362.
3.
If the unit continues to get soft quickly: Inflate the unit again. Spray the unit down with some soapy
water (mild liquid dish detergent with water). Start with the valve area, then go to the seams, then the
velcro (if applicable), and then continue around the unit. If an area makes continuous bubbles you have
found a leak.
Q. What do I do now that I found the leak? What if I can
’
t find a leak? What is covered under the warranty?
A. Tumbl Trak Air Technology units have a warranty of 24 months against any manufacturer
’
s defects. This
warranty covers leaks in the areas of the valve and seams. Tumbl Trak will repair or replace units under
warranty at its discretion. The warranty does not include cuts or leaks due to the negligence of the customer,
their clients, personnel, or outside the warranty time frame. A $50 fee will be charged to fix units repaired
that are not under warranty. Customers will also be responsible for the return shipping cost of repaired units.
Tumbl Trak wants your unit to work well. If you decide you want to try to repair your air product yourself, we
will be glad to send an air floor repair kit. Please call Tumbl Trak for the appropriate patch or for any other
questions or problems at 1
-
800
-
331
-
4362.
Q. What is the right firmness for my unit?
A. That depends on the level of your athletes. For younger athletes you will want the unit softer than for
older athletes. One way to check for correct firmness is to try different firmnesses and get feedback from
your athletes. For advanced athletes, sometimes making the unit firmer will deliver a quicker and faster
rebound. The unit may be too firm if an adult coach can jump on the unit and not touch bottom.
The following is a question and answer guide.
For questions or problems, please call Tumbl Trak at
(800) 331-4362