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AVM-T-MIX
User Handbook Version Three
WARRANTY, MAINTENANCE AND REPAIR
All TSL products have a one year warranty period starting from the date it
leaves the factory.
A repair warranty is to apply. That is, the product is to be returned for
repair with no replacement and an exchange shipping policy is also to apply.
TSL offers a seven day DOA policy together with an exchange shipping
policy. That is, if a product has been declared ‘dead on arrival’ within a seven day period a
warranty replacement will be shipped.
A temporary replacement may be available where, for operational
reasons, it is imperative that service is continued. The customer will be asked to enter into
a ‘loan agreement’ for the duration of repair.
All faulty equipment returned to TSL for repair will, where possible, be
returned to the customer within seven working days.
TSL Returns Procedure
Please telephone +44 (0)1628 676221 (Fax: +44 (0)1682 676299) and ask for Customer
Support, detailing the model and serial number of the equipment, who will provide a Returns
Number. This will enable us to track the unit effectively and will provide some information prior to
the unit arriving.
For each item, this unique Returns Number must be included with the Fault Report sent
with the unit.
A contact name and telephone number are also required with the Fault Report sent with
the unit.
Fault report details required.
Company:
Name:
Address:
Contact Name:
Telephone number:
Fax number:
Email address:
Returns Number:
Symptoms of the fault (to include switch setting positions, input signals etc):
Packing
Please ensure that the unit is well packed as all mechanical damage is chargeable. TSL
recommends that you insure your equipment for transit damage.
The original packaging, when available, should always be used when returning equipment.
If returned equipment is received in a damaged condition, the damage should be
reported both to TSL and the carrier immediately.
