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7-1 

C H A P T E R   7

 

C o n t a c t i n g   C u s t o m e r  
S e r v i c e  

This chapter gives directions for contacting people at TSI 
Incorporated for technical information and directions for returning 
the A

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T

RAK

 Handheld Airborne Particle Counter for service. 

T e c h n i c a l   C o n t a c t s  

 

If you have any difficulty setting up or operating the 
A

ERO

T

RAK

 Model 9303, or if you have technical or 

application questions about this system, contact an 
applications engineer at TSI Incorporated, 1-800-874-2811 
(USA) or (651) 490-2811 or e-ma

 

If the A

ERO

T

RAK

 Model 9303 does not operate properly, or if 

you are returning the instrument for service, visit our website 
a
800-874-2811 (USA) or (651) 490-2811. 

International Contacts 

Service

 

TSI Instruments Singapore Pte Ltd 

150 Kampong Ampat 

#05-05 KA Centre 

Singapore 368324 

Telephone:  

+65 6595-6388 

Fax:

  

+65 6595-6399 

E-mail:

  

 

Summary of Contents for AEROTRAK 9303

Page 1: ...Handheld Particle Counters AEROTRAK Handheld Airborne Particle Counter Model 9303 Operation Manual P N 6002277 Revision F February 2011 ...

Page 2: ...ii ...

Page 3: ... 6002277 Revision F February 2011 SHIP TO MAIL TO TSI Incorporated 500 Cardigan Road Shoreview MN 55126 3996 USA U S Technical Support 800 874 2811 651 490 2811 Fax 651 490 3824 E mail address aerotrak tsi com Website http www tsi com INTERNATIONAL Technical Support 001 651 490 2811 Fax 001 651 490 3824 ...

Page 4: ... following is a manual history of the AEROTRAK Handheld Airborne Particle Counter Model 9303 Operation Manual P N 6002277 Revision Date A November 2008 B January 2009 C June 2009 D July 2010 E September 2010 F February 2011 ...

Page 5: ...MPLIED WARRANTY OF FITNESS FOR PARTICULAR PURPOSE OR MERCHANTABILITY IS MADE TO THE EXTENT PERMITTED BY LAW THE EXCLUSIVE REMEDY OF THE USER OR BUYER AND THE LIMIT OF SELLER S LIABILITY FOR ANY AND ALL LOSSES INJURIES OR DAMAGES CONCERNING THE GOODS INCLUDING CLAIMS BASED ON CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR OTHERWISE SHALL BE THE RETURN OF GOODS TO SELLER AND THE REFUND OF THE PURCHASE...

Page 6: ......

Page 7: ... Started 2 1 Installing the Isokinetic Inlet 2 1 Providing Power 2 2 Installing the Battery 2 2 To Use AC Power 2 3 Quick Start 2 4 CHAPTER 3 Operation 3 1 Performing a Zero Check 3 2 To Perform a Zero Check 3 3 Warm up Time 3 4 Main Menu and Basic Operation 3 4 Main Menu 3 4 Basic Operation 3 5 Settings Menu 3 7 Sample Menu 3 8 Buffer Menu 3 9 Utility Menu 3 10 CHAPTER 4 Data Handling 4 1 USB Com...

Page 8: ...roubleshooting 6 1 CHAPTER 7 Contacting Customer Service 7 1 Technical Contacts 7 1 International Contacts 7 1 Returning the AEROTRAK Handheld Airborne Particle Counter for Service 7 3 APPENDIX A Specifications A 1 Compliance A 2 Dimensional Diagram A 3 Index ...

Page 9: ...rborne Particle Counter is a Class I laser based instrument During normal operation you will not be exposed to laser radiation Precaution should be taken to avoid exposure to hazardous radiation in the form of intense focused invisible light Exposure to this light may cause blindness Take these precautions DO NOT remove any parts from the particle counter unless you are specifically told to do so ...

Page 10: ...the optics housing on the inside of the instrument 1 Serial number label back panel 2 Laser radiation label internal DANGER INVISIBLE LASER RADIATION WHEN OPEN AVOID DIRECT EXPOSURE TO BEAM WARNING NO USER SERVICABLE PARTS INSIDE REFER SERVICING TO QUALIFIED PERSONNEL 3 Laser radiation symbol label internal 4 European symbol for non disposable item Item must be recycled ...

Page 11: ...sult in serious injury to you or cause damage to the instrument Follow the procedures prescribed Caution or Warning Symbols The following symbols may accompany cautions and warnings to indicate the nature and consequences of hazards Warns that uninsulated voltage within the instrument may have sufficient magnitude to cause electric shock Therefore it is dangerous to make contact with any part insi...

Page 12: ...uct or to submit suggestions please contact Customer Service TSI Incorporated 500 Cardigan Road Shoreview MN 55126 U S A Fax 651 490 3824 USA Fax 001 651 490 3824 International Telephone 1 800 874 2811 USA or 651 490 2811 International 001 651 490 2811 E mail Address aerotrak tsi com Web site www tsi com ...

Page 13: ...data sets can be stored and downloaded for analysis and reporting using the TRAKPRO Lite utility included with the device U n p a c k i n g t h e A E R O T R A K H a n d h e l d A i r b o r n e P a r t i c l e C o u n t e r Carefully unpack the AEROTRAK Airborne Particle Counter from the shipping container and verify that all the items shown in the photos below and listed in the following tables a...

Page 14: ... country specific plugs 700021 1 Isokinetic inlet 700003 1 Battery Pack 700019 1 Computer cable USB A to mini B 700036 1 HEPA zero filter 700005 1 TRAKPRO Lite data download utility CD includes manual 7001384 1 Operation and Service Manual 6002277 installed on CD 1 Calibration Certificate N A 1 Quick Start Guide 6002238 ...

Page 15: ...make certain they have been received and are in working order Item Description Part Model Ref Stainless Steel Isokinetic inlet 700004 Isokinetic probe used with tubing 700001 AL 700002 SS 0 1 cfm Barb Inlet Fitting 700020 Tubing Superthane 1 8 inch ID x inch OD Clear 100 Ft Box 700009 Heavy Duty Carrying Case 700024 Light Duty Carry Case 700072 ...

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Page 17: ...luding Installing the Isokinetic Inlet Providing Power Quick Start I n s t a l l i n g t h e I s o k i n e t i c I n l e t The Isokinetic inlet smoothly accelerates air into the inlet of the instrument To install simply screw the probe directly onto the threaded inlet nozzle Installing an Isokinetic Inlet ...

Page 18: ...plied by TSI 700019 has built in protection against explosion and fire hazard Do not use a substitute W A R N I N G Do not use non rechargeable batteries in this instrument Fire explosions or other hazards may result Installing the Battery 1 The battery is shipped separately and has to be installed before use 2 Remove the battery cover on the back side of the handle with a small flat blade screwdr...

Page 19: ...eir package and identify the appropriate plug for your needs Plugs are available for all common countries 2 Remove the insert from transformer using the slide lock and tilt the insert out 3 Tilt the appropriate plug into the transformer receptacle 4 Make sure it locks into place ...

Page 20: ...rging When the Power LED is off the battery is fully charged 8 When the battery is charged unplug the power supply Q u i c k S t a r t The best way to quickly get started is to refer to the printed Quick Start Guide included with your instrument It will help you to quickly set up the instrument and begin sampling Refer to the sections below for more detailed information on configuring and running ...

Page 21: ...e instrument press the On Off key A splash screen will appear for three seconds displaying the TSI logo model number serial number and firmware version number see below Backlit Display Key Pad Isokinetic Inlet Power LED DC Adapter Socket USB Port Right Soft Key Left Soft Key Up On Off Enter Return to Previous Screen Down ...

Page 22: ...own below appears 0 3µm 0 1 0µm 0 5 0µm 0 Loc 001 0002 1500 Stopped STime 01 00 HTime 00 05 RUN MENU Default Screen Note To turn off the instrument press and hold the On Off key for 5 seconds The instrument turns off P e r f o r m i n g a Z e r o C h e c k A zero check should be performed periodically It should also be performed before conducting any important testing or certification ...

Page 23: ...t of the instrument 4 Refer to the section Main Menu and Basic Operation below to configure the instrument 5 Press the Run key and allow the instrument to purge for three 5 minute samples with zero seconds hold time If you have a hold time set with a filter the pump stopping and starting can push particles back into the optics causing counts 6 In accordance with JIS standards there should be no mo...

Page 24: ...reach a steady state temperature This will result in more repeatable results Neglecting the warm up time may result in an overestimation of particle size approximately 10 percent Neglecting the warm up time will not have a significant effect on particle concentration therefore a zero count can still be performed without waiting for the warm up period M a i n M e n u a n d B a s i c O p e r a t i o...

Page 25: ...ribed in the remainder of this chapter Basic Operation This section explains the basic operation for using the keypad and starting sampling Using the Keypad Use the up and down keys to highlight a menu or a menu option then If left and right arrows appear at the bottom of the screen use the left and right soft keys to select the option you want Generally there will be only 2 or 3 options Soft keys...

Page 26: ... move right and left The ESC key always brings you back to the previous screen Start Sampling To start sampling press the left soft key below RUN The Model 9303 begins collecting samples immediately if set to manual mode or according to the parameters you have set for automatic mode 0 3µm 19031 1 0µm 8186 5 0µm 4671 Loc 001 0026 1500 Sampling Stime 00 45 STOP To stop sampling at any time press the...

Page 27: ... English other languages may be offered Set Time Press the Enter key to go to a secondary screen where you can set the current time Hours minutes seconds Set Date Press the Enter key to go to a secondary screen where you can set the current date Day month year Time Format Use and to set the time format in which time is displayed and saved in the sample records 12 hr 24 hr Date Formats Use and to s...

Page 28: ... the sampling mode Manual the counter will start when the RUN soft key is pressed and stop only when the STOP soft key is pressed Auto the counter will start when the RUN soft key is pressed and turn on and off automatically to follow the sample time hold time and cycle count parameters below Sample Time Press the Enter key to go to a secondary screen where you can set the sample time Minutes and ...

Page 29: ... number of records stored in the Model 9303 display buffer records and clear the buffer BUFFER MENU of Records 0035 1500 Show Buffer Record Clear Buffer Buffer Menu The following table describes the options of this menu and the parameters you can set Option Description Parameters of Records Shows the number or sample records stored in the Model 9303 None Show Buffer Record Press the Enter key to g...

Page 30: ...u N o t e If the buffer is filled to its capacity of 1500 records the instrument will continue to count and save records but the next record after 1500 will be saved in record number 1 then 2 etc This way the most recent 1500 records are always preserved U t i l i t y M e n u The Utility Menu lets you adjust the pump speed turn data logging on and off and select the sampling location UTILITY MENU ...

Page 31: ...e pump speed The pump may slow down with age or it may be necessary to increase the speed if there are flow restrictions such as long tubing Use a flowmeter to check the flow when taking critical measurements and adjust the pump speed as necessary 0 to 255 Data Logging Use and to turn data logging on and off ON OFF Locations Press the Enter key to go to a secondary screen where you can select a lo...

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Page 33: ...el 9303 is equipped with a USB compatible cable for uploading and downloading information to a PC The cable plugs into the left side of the instrument as shown above I n s t a l l i n g S o f t w a r e See the TRAKPRO Lite Software User s Guide P N 6002796 on CD P N 7001384 for installation instructions ...

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Page 35: ...pter 7 Contacting Customer Service for service calibration Recommended Field Maintenance Schedule Item Frequency Zero check Daily or as defined by application Factory cleaning and calibration Annually Cleaning the instrument enclosure As needed Z e r o C h e c k The zero check ensures that the instrument is properly assembled and free from leaks residual particles and electronic noise Please see C...

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Page 37: ...ry or factory authorized service centers for service Instrument has contamination on the optics due to condensation or excessive loading Return to factory or factory authorized service centers for service Laser or pump is damaged Return to factory or factory authorized service centers for service Unit is due for calibration Return to factory or factory authorized service centers for service Instru...

Page 38: ...an extended test to clean out particles An internal component has been damaged due to operation outside of temperature specifications or one or more excessive bumps or jolts and electronic noise is inducing false counts Return to factory or factory authorized service centers for service A leak has developed in the aerosol flow path Return to factory or factory authorized service centers for servic...

Page 39: ...cal or application questions about this system contact an applications engineer at TSI Incorporated 1 800 874 2811 USA or 651 490 2811 or e mail technical service tsi com If the AEROTRAK Model 9303 does not operate properly or if you are returning the instrument for service visit our website at http rma tsi com or contact TSI Customer Service at 1 800 874 2811 USA or 651 490 2811 International Con...

Page 40: ...x 65 6595 6399 E mail tsi singapore tsi com TSI GmbH Neuköllner Strasse 4 52068 Aachen GERMANY Telephone 49 241 52303 0 Fax 49 241 52303 49 E mail tsigmbh tsi com Web www tsiinc de TSI Instruments Ltd Stirling Road Cressex Business Park High Wycombe Bucks HP12 3RT UNITED KINGDOM Telephone 44 0 149 4 459200 Fax 44 0 149 4 459700 E mail tsiuk tsi com Web www tsiinc co uk TSI France Inc Hotel technol...

Page 41: ...tomer Service will need this information when you call The instrument model number The instrument serial number A purchase order number unless under warranty A billing address A shipping address Use the original packing material to return the instrument to TSI If you no longer have the original packing material seal off any ports to prevent debris from entering the instrument and ensure that the d...

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Page 43: ...ual and automatic Sampling Time 1 second to 99 minutes 59 seconds Sampling Frequency 1 to 999 cycles or continuous Exhaust Internal HEPA filter Vacuum Source Internal pump Communication Mode USB serial output Data Storage 1 500 sample records Status Indicators Low battery and service Display 3 2 in 8 1 cm 160 x 160 monochrome LCD External Surface High impact injection molded plastic AC Power power...

Page 44: ...Accessories Spare battery isokinetic probe sample tubing and carrying case C o m p l i a n c e CE Marking EN61326 EN 55011 Class BA Radiated Emissions EN61326 EN 55011 Class BA Conducted Emissions EN61000 3 2 Harmonics EN61000 3 3 Voltage Fluctuations EN61000 4 2 Electrostatic Discharge Immunity EN61000 4 3 Electromagnetic Field Immunity EN61000 4 4 Burst Immunity EN61000 4 6 Conducted PS Immunity...

Page 45: ...Specifications A 3 D i m e n s i o n a l D i a g r a m ...

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Page 47: ...ce A 2 computer cable 1 2 concentration limits A 1 contacting TSI 7 1 email address iii counting efficiency A 1 counts too low 6 1 customer service 7 1 cycle count 3 8 cycle mode 3 8 D daily zero check 5 1 data handling 4 1 data logging 3 11 data storage A 1 date formats 3 7 DC adapter socket 3 1 DC power A 1 default screen 3 2 dimensions A 1 A 3 display A 1 E ESD protection symbol ix external sur...

Page 48: ...8 sample time 3 8 sample units 3 8 sample mode 3 8 sample output A 1 sample probe tubing A 1 sample time 3 8 sample units 3 8 sampling start 3 6 stop 3 6 sampling frequency A 1 sampling mode A 1 sampling time A 1 serial number label viii service returning 7 3 set date 3 7 set time 3 7 settings 3 5 settings menu 3 7 show buffer record 3 9 size range A 1 software installation 4 1 troubleshooting 6 2...

Page 49: ...Index 3 weight A 1 Z zero check maintenance 5 1 performing 3 2 zero count level A 1 ...

Page 50: ......

Page 51: ...rance tsi com Website www tsiinc fr Germany Tel 49 241 523030 E mail tsigmbh tsi com Website www tsiinc de India Tel 91 80 41132470 E mail tsi india tsi com China Tel 86 10 8251 6588 E mail tsibeijing tsi com Singapore Tel 65 6595 6388 E mail tsi singapore tsi com Contact your local TSI Distributor or visit our website www tsi com for more detailed specifications P N 6002277 Rev F Copyright 2011 b...

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