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TSC TX200 Series, Service Manual

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TSC TX200 Series Service Manual Download Page 39

TX200/ TX300/ TX600 
Bar Code Printer Service Manual 

                                                                                                                       

38 

Poor Print Quality

 

* Ribbon and media is loaded 

incorrectly 

* Dust or adhesive accumulation on 

the print head. 

* Print density is not set properly. 
* Printhead element is damaged. 
* Ribbon and media are incompatible. 
* The printhead pressure is not set 

properly. 

* Reload the supply. 
* Clean the print head. 
* Clean the platen roller. 
* Adjust the print density and print speed. 
* Run printer self-test and check the print 

head test pattern if there is dot missing in 
the pattern. 

* Change proper ribbon or proper label 

media. 

* The print head mechanism does not latch 

the print head properly. 

Power indicator does 

not illuminate 

The power cord is not properly 

connected. 

Plug the power cord in printer and outlet. 

Switch the printer on. 

- The printer status from 

DiagTool shows 

“

Head 

Open

”. 

- The LCD shows 

“

Carriage Open

”.

 

The printer carriage is open. 

Please close the print carriage. 

- The printer status from 

DiagTool shows 

“

Ribbon 

End Err.

” Or “

Ribbon 

Encoder Err.

” 

- The LCD shows 

“

No 

Ribbon

”.

 

Running out of ribbon. 

Supply a new ribbon roll. 

The ribbon is installed incorrectly. 

Please re-install the ribbon. 

- The printer status from 

DiagTool shows 

“

Out of 

Paper

”. 

- The LCD shows 

“

No 

Paper

”.

 

Running out of label. 

Supply a new label roll. 

The label is installed incorrectly. 

Please reinstall the label roll. 

Gap/black mark sensor is not 

calibrated. 

Calibrate the gap/black mark sensor. 

- The LCD shows 

“

Take 

Label

”. 

* Peel-off function is enabled. 

* If the peel-off module is installed, please 

remove the label. 

* If there is no peel-off module in front of the 

printer, please switch off the printer and 
install it. 

* Check if the connector is plugging 

correctly. 

Memory full 

( FLASH / DRAM )

 

* The space of FLASH/DRAM is full. 

* Delete unused files in the FLASH/DRAM. 
* The max. numbers of DRAM is 256 files.   
* The max. user addressable memory 

space of DRAM is 256KB. 

* The max. numbers of file of FLASH is 256 

files. 

* The max. user addressable memory 

space of FLASH is 2560KB. 

microSD card is unable 

to use 

* microSD card is damaged. 
* microSD card doesn

’t insert 

correctly. 

* Use the non-approved microSD 

card manufacturer.

 

* Use the supported capacity microSD card. 
* Insert the microSD card again. 
* The supported microSD card spec and the 

approved microSD card manufacturers, 
please refer to section 1.3. 

Summary of Contents for TX200 Series

Page 1: ...TX200 TX300 TX600 Series SERVICE MANUAL THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER ...

Page 2: ...7 3 4 Replacing the Black mark Sensor Module 19 3 5 Replacing the Media Guide Assembly 20 3 6 Replacing the Media holder assembly 21 3 7 Replacing the LED LCD module 23 3 8 Replacing the Ribbon Base Module 24 3 9 Replacing the Printhead Module 26 3 10 Replacing the Platen Roller assembly 27 3 11 Cutter Module Installation Option 29 3 12 Peel off Module Installation Option 32 3 13 Slot in Wireless ...

Page 3: ......

Page 4: ...X300 TX600 Bar Code Printer Service Manual 3 1 OVERVIEW 1 1 Front View 1 LED indicators 2 Feed Pause button 3 Paper exit chute 4 Top cover open lever 5 Power switch 2 1 3 P o w e r L E D i n d i c a t o r 4 5 ...

Page 5: ... 6 Print head 7 Ribbon supply hub 8 Media cover 9 Media holder locking switch 10 Media guides 11 Platen roller 12 Black mark sensor 13 Media guide adjustment button 14 Gap sensor transmitter 2 1 3 P o w e r L E D i n d i c a t o r 8 Pr in t h e a d 4 5 6 7 P r i n t h e a d 11 Pri nt hea d 9 Pr in t h e a d 10 Prin t hea d 12 Print head 13 Pri nt hea d 14 Pri nt he ad ...

Page 6: ...2 0 Class 4 8G Transcend V3 0 Class 10 UHS I 16G Transcend 1 Power jack socket 2 RS 232C interface 3 Ethernet interface 4 Micro SD card socket 5 USB interface 6 USB host 7 Centronics interface 8 External label entrance chute The interface picture here is for reference only Please refer to the product specification for the interfaces availability 1 3 2 4 US B int erf ac e 7 USB inte rfac e 6 8 5 Pr...

Page 7: ...nual 6 V3 0 Class 10 UHS I 32G Transcend V3 0 Class 10 16G Kingston V2 0 Class 4 16G Scandisk Class 10 UHS I 16G Scandisk The DOS FAT file system is supported for the SD card Folders files stored in the SD card should be in the 8 3 filename format ...

Page 8: ...tion Remark 1 Power supply output 24V DC connector B800 2 Power switch cable connector J800 3 ESD_GND_PIN J802 Pin Description Voltage 1 GND 0V 2 GND 0V 4 RS 232C connector J201 5 RTC battery Factory option BT800 6 ESD_GND_PIN J805 1 2 4 5 7 9 10 11 12 13 14 15 16 17 18 19 20 21 22 24 23 25 26 27 28 29 32 35 34 8 30 31 33 3 6 ...

Page 9: ...ings LED light on 3 3V LED light off 0V 6 Power 3 3V 7 LED5 green Startup LED light on 3 3V LED light off 0V 8 LED6 orange waiting LED light on 3 3V LED light off 0V 9 LED7 orange Clean TPH LED light on 3 3V LED light off 0V 10 LED8 blue WiFi BT LED light on 3 3V LED light off 0V 11 Feed switch 0V Push key 3 3V Stand by 12 GND 0V 14 LCD key connector J702 Pin Description Voltage 1 KEY1 Down switch...

Page 10: ...iver connector J605 Pin Description Voltage 1 Power 3 3V 2 Gap sensor receiver AD 0 3 3V 20 Ribbon end connector For receive signals J604 Pin Description Voltage 1 Gap sensor receiver AD 0 3 3V 2 GND 0V 21 Ribbon end connector For transmit signals J601 Pin Description Voltage 1 Power 3 3V 2 Ribbon end sensor emitter Emitter on 2 1 2 3V Emitter off 2 6 2 8V 22 Ribbon encoder sensor connector J600 P...

Page 11: ...Emitter off 2 6 2 8V 25 Peel sensor connector J606 Pin Description Voltage 1 Power 3 3V 2 Reserved 3 Peel sensor emitter Emitter on 2 1 2 3V Emitter off 2 6 2 8V 4 Peel sensor receiver AD 0 3 3V 5 GND 0V 26 Cutter connector J501 Pin Description Voltage 1 Cutter power 24V 2 GND 0V 3 Cutter direction 0V Cutter positive cut 5V Cutter negative cut 4 Cutter enable 0V Cutter work 5V Cutter stop 5 Cutter...

Page 12: ... Bar Code Printer Service Manual 11 29 Print head connector 200dpi 300dpi J401 30 ESD_GND_PIN J804 31 ESD_GND_PIN J801 32 Stepping motor connector J500 33 ESD_GND_PIN J803 34 Micro processor U1 35 TFT LCD connector J700 ...

Page 13: ...ervice Manual 12 2 2 Pin Configuration RS 232C PIN CONFIGURATION 1 5 V 2 TXD 3 RXD 4 CTS 5 GND 6 RTS 7 N C 8 RTS 9 N C Ethernet PIN CONFIGURATION 1 Tx 2 Tx 3 Rx 4 N C 5 N C 6 Rx 7 N C 8 N C USB Device PIN CONFIGURATION 1 N C 2 D 3 D 4 GND ...

Page 14: ...ndicates that there are valid data at the Device When this pin is de asserted the ve clock edge should be used to shift the data into the host 11 Busy N A Out When in reverse direction a high indicates data while a low indicates a command cycle In forward direction it functions as PtrBusy 12 Paper Out End N A Out When low device acknowledges reverse request 13 Select N A Out Extensibility flag 14 ...

Page 15: ...TX200 TX300 TX600 Bar Code Printer Service Manual 14 reverse data is available 33 35 Ground N A GND Ground 36 No Defined N A N A ...

Page 16: ... s top cover by pulling the top cover open levers located on each side of the printer and lifting the top cover to the maximum open angle 2 Remove two screws on the lower inner cover 3 Turn the printer upside down to remove six screws 4 Remove Replace the lower cover 5 Reassemble the parts in the reverse procedure ...

Page 17: ... Replacing the Main Board 1 Please refer to the section 3 1 to remove the lower cover 2 Remove two screws on the main board 3 Disconnect all connectors on the main board 4 Remove Replace the main board assembly 5 Reassemble the parts in the reverse procedure ...

Page 18: ...ode Printer Service Manual 17 3 3 Replacing the Stepping Motor Module 1 Please refer to the section 3 1 to remove the lower cover 2 Remove three screws as shown 3 Remove four screws as shown 4 Remove the hook module assembly ...

Page 19: ...TX200 TX300 TX600 Bar Code Printer Service Manual 18 5 Remove one e ring to replace stepping motor module 6 Reassemble the parts in the reverse procedure ...

Page 20: ...Sensor Module 1 Please refer to the section 3 3 to remove the hook module assembly 2 Remove three screws to take out the black mylar 3 Remove two screws on the black mark sensor fixing plate 4 Remove replace the black mark sensor module 5 Reassemble the parts in the reverse procedure ...

Page 21: ...dia Guide Assembly 1 Please refer to the section 3 3 to remove the hook module assembly 2 Remove three screws to take out the black mylar 3 Remove one screw on the label guide assembly 4 Remove replace the media guide assembly 5 Reassemble the parts in the reverse procedure ...

Page 22: ... TX600 Bar Code Printer Service Manual 21 3 6 Replacing the Media holder assembly 1 Please refer to section 3 2 to remove the main board 2 Remove two screws to take out the black mylar 3 Remove the cover as shown ...

Page 23: ...TX300 TX600 Bar Code Printer Service Manual 22 4 Use tool to loose the spiral spring then take out it 5 Remove four screws to replace the media holder assembly 6 Reassemble the parts in the reverse procedure ...

Page 24: ...lease refer to the section 3 2 to remove the main board 2 Remove four screws to take out the lower inner cover assembly 3 Remove six screws to remove top cover assembly 4 Remove four screws to remove replace LED LCD module Reassemble the parts in the reverse procedures LED module LCD module ...

Page 25: ...X600 Bar Code Printer Service Manual 24 3 8 Replacing the Ribbon Base Module 1 Please refer to the section 3 7 to remove top cover assembly 2 Remove one cable tie 3 Remove the seven screws on the ribbon base module ...

Page 26: ...TX200 TX300 TX600 Bar Code Printer Service Manual 25 4 Remove Replace the ribbon base module 5 Reassemble the parts in the reverse procedure ...

Page 27: ...ad Module 1 Open the printer cover 2 Open ribbon access cover and media cover 3 Peel the tab as picture shown to remove the prinhead module 4 Disconnect printhead harness and ground cable to replace the printhead module Note There are 2 harnesses for TX600 series printhead module ...

Page 28: ...1 Open the printer cover to remover the lower front panel 2 Disengage the platen holder tabs by pulling out the right side and left side tabs Rotate the tabs into the forward position see picture below 3 Take out the platen roller assembly to replace Reassemble the parts in the reverse procedure ...

Page 29: ...TX200 TX300 TX600 Bar Code Printer Service Manual 28 Note The tab here is for regular label The tab here is for thick label Thickness is 0 19 mm ...

Page 30: ... Option 1 Open the printer cover to remover the lower front panel 2 Put the cutter module harness through the slot of the lower inner cover front side 3 Gently place the cutter module into the both sides of niches on lower inner cover then push cutter to lock into the lower inner cover ...

Page 31: ...30 4 Unscrew one screw on the printer bottom cover 5 Hook the cutter module harness onto the printer lower cover Plug in the cutter module harness connector to the 8 pin white socket on the main board 6 Screw back the screw on the printer bottom cover ...

Page 32: ...rvice Manual 31 7 The cutter module is ready to use Note Except for the linerless cutter all regular heavy duty care label cutters DO NOT cut on media with glue For more details please refer to the cutter specification in the user s manual ...

Page 33: ...nstallation Option 1 Open the printer cover to remover the lower front panel 2 Install the peel off bar into both slots on front inner lower cover Please install left side with spring first 3 Put the peel off module harness through the slot of the lower inner cover front side ...

Page 34: ... sides of tabs into the holes on front inner printer 5 Unscrew one screw on the printer bottom cover 6 Plug in the peel off module harness connector to the 5 pin red socket on the main board 7 Hook the peel off module harness onto the printer lower cover Screw back the screw on the printer bottom cover ...

Page 35: ...n 3 1 to remove the lower cover 2 Please check the main board if there is a black connector as picture shown for wireless interface board 3 If there is no black connector on main board for wireless interface board please remove 2 screws to replace the main board for wireless module 4 Install the wireless interface board into the main board ...

Page 36: ...TX200 TX300 TX600 Bar Code Printer Service Manual 35 5 Fasten 3 screws to fix wireless interface board Reassemble the parts in the reverse procedures ...

Page 37: ...is broken Check both power connections from the power cord to the power supply and from the power supply to the printer power jack if they are connected securely Solid Green ON The printer is ready to use No action necessary Green with blinking Pause The printer is paused Press the FEED button to resume for printing Red with blinking Error The out of label or ribbon or the printer setting is not c...

Page 38: ...k if the Ethernet RJ 45 connector amber LED is blinking Check if the printer gets the IP address when using DHCP mode Check if the IP address is correct when using the static IP address Wait a few seconds let the printer get the communication with the server then check the IP address setting again No print on the label Label or ribbon loaded not correctly Follow the instructions in loading the med...

Page 39: ...Supply a new ribbon roll The ribbon is installed incorrectly Please re install the ribbon The printer status from DiagTool shows Out of Paper The LCD shows No Paper Running out of label Supply a new label roll The label is installed incorrectly Please reinstall the label roll Gap black mark sensor is not calibrated Calibrate the gap black mark sensor The LCD shows Take Label Peel off function is e...

Page 40: ...ing in the driver is incorrect Calibrate the sensor sensitivity again Set the correct label size and gap size If using the software BarTender please set the vertical offset in the driver Missing printing on the left or right side of label Wrong label size setup Set the correct label size RTC time is incorrect when reboot the printer The battery has run down Check if there is a battery on the main ...

Page 41: ...Interval Print Head 1 Always turn off the printer before cleaning the print head 2 Allow the print head to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surface Clean the print head when changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or ...

Page 42: ...ded Interior Brush or vacuum As needed Note Do not touch printer head by hand If you touch it careless please use ethanol to clean it Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer head Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life ...

Page 43: ... UPDATE HISTORY Date Content Editor 2015 10 21 Modify section 1 3 Recommended SD card specification Camille 2015 11 17 Add section 3 12 Peel off module installation Camille 2015 12 17 Add section 3 13 Slot in Wireless interface board installation Camille ...

Page 44: ...st Rd Wujie Township New Taipei City 23141 Taiwan R O C Yilan County 26841 Taiwan R O C TEL 886 2 2218 6789 TEL 886 3 990 6677 FAX 886 2 2218 5678 FAX 886 3 990 5577 Web site www tscprinters com E mail printer_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...

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