TSC TTP-2410MT Series Service Manual Download Page 1

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TTP-2410MU/ TTP-346MU/ TTP-644MU/
TTP-2410MT/ TTP-346MT/ TTP-644MT Series

SERVICE

MANUAL

THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER

Summary of Contents for TTP-2410MT Series

Page 1: ...TTP 2410MU TTP 346MU TTP 644MU TTP 2410MT TTP 346MT TTP 644MT Series SERVICE MANUAL THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER ...

Page 2: ...ing the Platen Roller Assembly 21 3 7 Replacing the Stepping Motor 22 3 8 Replacing the Print head ASS Y 23 3 9 Replacing the Gap Black Mark Sensor Module 25 3 10 Replacing the Ribbon Rewind Spindle 27 3 11 Cutter Module Installation Option 28 3 12 Peel off Kit Installation Option 29 3 13 Internal Rewinding Kit Installation Option 34 3 14 Replacing the Cutter Driver IC Board Option 37 4 TROUBLESHO...

Page 3: ...L OF THE SYSTEM 1 1 Overview Front View 1 LED indicators 2 LCD display 3 Operation buttons 4 Media view window 5 Paper exit chute 6 Printer cover 2 1 3 P o w e r L E D i n d i c a t o r 4 5 6 Pri nt he ad For MU series ...

Page 4: ...3 3 1 LED indicators 2 Touch screen 3 Operation buttons 4 Media view window 5 Paper exit chute 6 Printer cover 2 1 3 P o w e r L E D i n d i c a t o r 4 5 6 Pri nt he ad For MT series ...

Page 5: ... lever 8 Ribbon supply spindle 9 Media guide bar Rear label guide 10 Label roll guard 11 3 label supply spindle 12 External label entrance chute 13 Damper 14 Print head 15 Platen roller 16 Media sensor 17 Front label guide 2 1 3 P o w e r L E D i n d i c a t o r 4 13 7 Pri nt he ad 5 8 Pri nt he ad 9 Pri nt he ad 10 Print head 11 Prin t hea d 12 Prin t hea d 6 14 Print head 15 Print hea d 16 Print...

Page 6: ...al label entrance chute 2 Power cord socket 3 Power switch 4 Ethernet interface 5 SD card socket 6 USB interface 7 USB host 8 RS 232C interface 9 GPIO interface Option 10 Centronics interface Note The interface picture here is for reference only Please refer to the product specification for the interfaces availability 1 3 2 4 US B inte rfa ce 7 USB inter face 6 5 8 9 Pri nt he ad 10 Pri nt he ad ...

Page 7: ... SDHC CLASS 4 microSD 8 GB Scandisk CLASS 10 microSD 8 GB Transcend Kingston V2 0 SDHC CLASS 4 microSD 16 GB Scandisk CLASS 10 microSD 16 GB Kingston CLASS 10 UHS I microSD 16 GB Scandisk Transcend CLASS 10 microSD 32 GB Kingston CLASS 10 UHS I microSD 32 GB Scandisk Transcend V1 0 V1 1 miniSD 128 MB Transcend Panasonic V1 0 V1 1 miniSD 256 MB Transcend Panasonic V1 0 V1 1 miniSD 512 MB Transcend ...

Page 8: ...oard Connector Description 1 Ethernet RJ 45 connector 2 SD card slot 3 USB device connector 4 USB host connector 5 RS 232C connector 6 Microprocessor 7 GPIO connector 8 Centronics port FPC connector 2 3 5 10 6 13 12 20 19 16 17 4 1 11 7 18 21 22 23 15 9 8 14 ...

Page 9: ...pply output 24V DC connector 17 Stepping motor connector 18 Print head data connector 19 Print head power connector 20 Cutter peel off sensor connector Note 9 Pin Mini Din for cutter peel off module connector Pin Description Voltage 1 Cutter enable 0V Cutter work 5V Cutter stop 2 Cutter direction 0V Cutter positive cut 5V Cutter negative cut 3 Cutter position sensor switch 0V Cutter stop 3 3V Cutt...

Page 10: ...bbon sensor receiver A D 0 3 3V 2 Ribbon sensor emitter power pin 5V 3 GND 0V 4 Ribbon sensor emitter 4 0 4 1V Emitter on 4 3 4 4V Emitter off 23 Gap sensor connector Pin Description Voltage 1 Power 5V 2 Gap sensor emitter 4 0 4 1V Emitter on 4 3 4 4V Emitter off 3 Black mark sensor emitter 4 0 4 1V Emitter on 4 3 4 4V Emitter off 4 Gap and black mark sensor receiver A D 0 3 3V 5 GND 0V 5 4 3 2 1 ...

Page 11: ...10 10 GPIO with multi interface board Connector Description Remark 1 GPIO connector 2 GPIO power and control signal connector 3 Centronics port connector 4 Centronics port FPC connector 2 1 4 3 ...

Page 12: ...sserted the ve clock edge should be used to shift the data into the device 2 9 Data 0 7 N A In Data Bus Single directional 10 Ack N A Out A low on this line indicates that there are valid data at the Device When this pin is de asserted the ve clock edge should be used to shift the data into the host 11 Busy N A Out When in reverse direction a high indicates data while a low indicates a command cyc...

Page 13: ... A GND Ground 18 No Defined N A N A 19 30 Ground N A GND Ground 31 No Defined N A N A 32 Error Fault N A Out A low set by the device indicates that the reverse data is available 33 35 Ground N A GND Ground 36 No Defined N A N A Ethernet PIN CONFIGURATION 1 Tx 2 Tx 3 Rx 4 N C 5 N C 6 Rx 7 N C 8 N C GPIO ...

Page 14: ... two screws on rear of printer 2 Open printer right side cover and remove two screws then close the cover 3 Push the printer left side electronics cover toward the interface direction then take it out from the printer Please refer to the following pictures Screws Screws ...

Page 15: ...move 3 screws from each hinge Be careful the right side cover may fall out from the printer Take out the right side cover from the printer 5 Reassemble the parts in the reverse procedures Electronics cover Screws ...

Page 16: ...tion 3 1 to remove the electronics cover 2 Disconnect harness from the LCD panel module 3 Push two tabs to remove replace the LCD panel module 4 Remove five screws to remove replace LCD panel PCB ASS Y and LCD panel ASS Y 5 Reassemble the parts in the reverse procedures ...

Page 17: ...on 3 1 to remove the electronics cover 2 Remove 1 screw to release ground cable Loose the connector lock to disconnect the flat cable from panel module carefully 3 Push two tabs for touch panel module Disconnect 2 connectors to remove replace the touch panel module PUSH PUSH ...

Page 18: ...17 17 4 Reassemble the parts in the reverse procedures If the flat cable on panel module is difficult to connect back please remove it on main board and loose 2 cable ties to install ...

Page 19: ... Refer to section 3 1 to remove the electronics cover 2 Disconnect all connectors on the power supply unit 3 Remove 2 screws and 2 cable ties Connector Screw 4 Remove Replace the power supply unit 5 Reassemble the parts in the reverse procedures ...

Page 20: ...ng Multi interface Board 1 Refer to section 3 1 to remove the electronics cover 2 Remove 2 screws Disconnect 1 flat cable Remove Replace the multi interface board 3 Reassemble the parts in the reverse procedures Screws ...

Page 21: ...ti interface board 2 Remove 4 screws then take off the interface bracket 2 Remove 2 screws and 2 copper pillars on the main board Disconnect all connectors from the main board Remove Replace the main board 3 Reassemble the parts in the reverse procedures Copper pillars Screws ...

Page 22: ...print head lift lever 3 Remove 2 screws to remove lower front panel 4 Remove 2 screws on the platen holder 5 Take out the platen holder platen roller assembly and replace a new platen roller assembly 6 Reassemble the parts in the reverse procedures Screws Platen roller assembly Holder Screws ...

Page 23: ... Motor 1 Refer to section 3 1 to remove the electronics cover 2 Disconnect the stepping motor connector Remove 2 screws on the stepping motor 3 Remove Replace the stepping motor 4 Reassemble the parts in the reverse procedures Screws ...

Page 24: ... not pull the cable to right and left side alternatively in order to disconnect it from the print head connector Please use the flat screw driver to push at the key in the middle of the connector When the connector becomes loose from the print head connector you can disconnect it 6 Remove Replace the print head ASS Y 7 Connect the print head cable and carefully slide assembly into the print mechan...

Page 25: ... to the print mechanism before secure the print head by the previously removed thumbscrew 9 Reassemble the parts in the reverse procedures Note Please use the come with new print head screw to replace the print head assembly DO NOT use the original screw ...

Page 26: ... right side cover 4 Unlock the media sensor lock lever 5 Make the media sensor module approach the end of mechanism but not too close 6 At the bottom of the gap black mark sensor module there is a green plastic tab to latch the sensor module to the mechanism Use a piece of label paper which can fit the path of the media sensor module and make the label paper though the path and under the tab ...

Page 27: ...ll the media sensor module out of the latch of the sensor module to the mechanism 6 Replacing the gap black mark sensor is pushing the gap back mark sensor that is reassembling the parts in the reverse procedures but using the piece of label paper is not necessary ...

Page 28: ...move the electronics cover 2 Remove 1 E ring 3 Remove the ribbon rewind spindle gear 4 Remove the E ring that fixes the spindle at the mechanism 5 Remove Replace the ribbon rewind spindle 6 Reassemble the parts in the reverse procedures E ring Ribbon rewind spindle gear E ring ...

Page 29: ...ble connector into the cutter peel off module connector The triangle mark on the connector must be at the upper side 4 Attach the cutter module to the front of the platen roller Align the cutter bracket screw holes to the screw holes that fix the lower front panel 5 Fasten the 2 screws at the cutter bracket to fix the cutter module to the printer mechanism ...

Page 30: ...29 29 3 12 Peel off Kit Installation Option Peel off kit parts list 1 Refer to section 3 1 to remove the electronics cover 2 Fasten the screw 2 to fix the gear 1 Gear 1 position Screw 2 ...

Page 31: ...rnal rewind hole 5 Open the printer right side cover 6 Remove the dustproof cover from the internal rewind hole and put the bearing into it 7 Insert the internal rewind into the hole Gear 2 position Internal rewind hole Left side Bearing Internal rewind hole Right side Bearing ...

Page 32: ...1 31 8 Use the E ring driver and hammer to fix the internal rewind by E ring How to assemble e ring a Put E ring into E ring driver b Put the E ring on roller niche c Use hammer to fix e ring and roller ...

Page 33: ...DIN cable connector into the cutter peel off connector The triangle mark on the connector must be at the upper side 12 Attach the peel off module to the front of the platen roller Align the peel off module screw holes to the screw holes that fix the lower front panel Fasten the 2 screws at the peel off module to fix the peel off module to the printer mechanism Gear with spring E ring ...

Page 34: ...33 33 14 Close the peel off module cover PUSH PUSH ...

Page 35: ... 34 3 13 Internal Rewinding Kit Installation Option Internal rewinding kit parts list 1 Refer to section 3 1 to remove the electronics cover 2 Fasten the screw 2 to fix the gear 1 Gear 1 position Screw 2 ...

Page 36: ...rnal rewind hole 5 Open the printer right side cover 6 Remove the dustproof cover from the internal rewind hole and put the bearing into it 7 Insert the internal rewind into the hole Gear 2 position Internal rewind hole Left side Bearing Internal rewind hole Right side Bearing ...

Page 37: ...o the section 3 13 for How to assemble e ring 9 Insert the gear with spring into the spindle and fix it with E ring 10 Refer to section 3 1 to remove the lower front panel 11 Fasten the 2 screws to fix the label redirect front panel to the printer mechanism Gear with spring E ring Screw Screw ...

Page 38: ...he Cutter Driver IC Board Option 1 Remove 4 screws on cutter cover 2 Disconnect 1 connector on the cutter driver IC board Remove 2 screws to replace the cutter driver IC board 6 Reassemble the parts in the reverse procedures ...

Page 39: ......

Page 40: ...f label The label is installed incorrectly Gap black mark sensor is not calibrated Supply a new label roll Please refer to the steps in user s manual to reinstall the label roll Calibrate the gap black mark sensor Paper Jam Gap black mark sensor is not set properly Make sure label size is set properly Labels may be stuck inside the printer mechanism Calibrate the gap black mark sensor Set label si...

Page 41: ...heck if the stepping motor is plugging in the right connector Check your program if there is a command PRINT at the end of the file and there must have CRLF at the end of each command line Memory full FLASH DRAM The space of FLASH DRAM is full Delete unused files in the FLASH DRAM The max numbers of file of DRAM is 50 files The max user addressable memory space of DRAM is 256 KB The max numbers of...

Page 42: ...is dark and keys are not working The cable between main PCB and LCD panel is loose Check if the cable between main PCB and LCD is secured or not LCD panel is dark but the LEDs are light The printer initialization is unsuccessful Turn OFF and ON the printer again Initialize the printer LCD panel is dark and LEDs are lit on but the label is feeding forward The LCD panel harness connector is loose Th...

Page 43: ...TC time is incorrect when reboot the printer The battery has run down Check if there is a battery on the main board Multi interface board doesn t work The installation is incorrect Check if the board is plugged in the right connector Power and Error LEDs are blinking fast Power switch OFF and ON too fast Turn off the printer and wait all LEDs are dark and turn on the printer again Wrinkle Problem ...

Page 44: ...t head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Adjustable Printer Parts Symptom 1 Wrinkle happens from label lower left to upper right direction ˊ 2 Wrinkle happens from label lower right to upper left direction ˋ Wrinkle Example Feed direction Ribbon guide plate Prin...

Page 45: ...e end of thread Turn the Z axis mechanism adjustment knob clockwise until you feel the knob touch the mechanism for the first adjustment If the wrinkle is still there please turn the Z axis mechanism adjustment knob clockwise about 1 4 circle each time for adjustment If the winkled direction is change from ˊ to ˋ by adjusting the Z axis mechanism adjustment knob please turn the Z axis mechanism ad...

Page 46: ...to print correctly Therefore it may require to adjust the pressure knob to get your best print quality For example if the label width is 4 adjust both print head pressure adjustment knobs to the same level If the label is less than 2 wide increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right side pressure by rotating the adjustment knob counter...

Page 47: ...ceed with caution The print head burn line default is set for general purpose printing media plain paper and paper thickness less than 0 20mm Poor print quality when using paper thicker than 0 20mm may be due to the print head burn line not being at the optimized position To improve the print quality increase the head pressure or adjust the knobs counter clockwise to move print head burn line towa...

Page 48: ...nter before cleaning the print head 2 Allow the print head to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surface Clean the print head when changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the platen roller when ...

Page 49: ...Do not touch printer head by hand If you touch it careless please use ethanol to clean it Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer head Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life ...

Page 50: ...9 UPDATE HISTORY Date Content Editor 2015 7 31 Update section 3 12 Peel off kit installation Camille 2015 8 12 Modify section 2 1 Camille 2015 10 2 Add section 3 14 Replacing cutter driver IC board Camille ...

Page 51: ......

Page 52: ...g 1st Rd Wujie Township New Taipei City 23141 Taiwan R O C Yilan County 26841 Taiwan R O C TEL 886 2 2218 6789 TEL 886 3 990 6677 FAX 886 2 2218 5678 FAX 886 3 990 5577 Web site www tscprinters com E mail printer_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...

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