TSC TTP-2410M Pro Service Manual Download Page 46

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TTP-244M Pro/244ME Pro
TTP-342M Pro/342ME Pro

Bar Code Printer Service Manua

5. TROUBLESHOOTING

5.1 Error Messages

1. Syntax Error

The command format is incorrect.

The serial port setting is incorrect.

2. Out of Range

Numeric input is too large to be processed.

The input string is too long to be stored.

The size of the text or bar code exceeds that of the label.

3. Download Error

The download file format is incorrect.

There is not enough memory to store the file.

4. Stack Overflow

A mathematical expression is too complicated. Divide it into several
expressions.
The nested routine is too deep.

5. Memory Error

Too many variables defined.

6. RS-232 Error

The serial port setting is incorrect.

7. File not Found

Cannot open the file specified. Download the file again.

8. Type Mismatch

Variable type mismatch.

Summary of Contents for TTP-2410M Pro

Page 1: ...TTP 244M Pro 244ME Pro TTP 342M Pro 342ME Pro SERVICE MANUAL THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER ...

Page 2: ...ummary of Board Connectors 15 3 2 Interface Pin Configuration 18 3 3 Replacement of Main Board 20 3 4 Print Density Selection 22 3 5 Replacement of the LCD Display 23 3 6 Replacement of the Keypad Board 24 4 MECHANISM 25 4 1 Cutter Installation Option 25 4 2 The peel off module sensor installation Option 28 4 3 Replacement of Printhead 30 4 3 1 Replacement of Printhead For ROHM 30 4 3 2 Replacemen...

Page 3: ... Code Printer Service Manual 5 TROUBLESHOOTING 45 5 1 Error Messages 45 5 2 Troubleshooting 47 5 3 Calibrating the Gap Register 49 5 4 Self Test 49 5 5 Clearing RAM 49 5 6 Diagnosis Operation Procedure 49 5 7 Cleaning the Print Head 50 UPDATE HISTORY 51 ...

Page 4: ...gramming language 3 The printer can be connected to a personal computer or an optional LCD keyboard to execute the BASIC program downloaded to the printer s memory 4 The printer provides 5 built in fonts 5 The printer provides a selection of optional features including cutter module and self peeling function etc 6 The printer provides user friendly label design software 1 2Model Naming Rules 1 Pri...

Page 5: ...Front View 1 Printer cover Release handle 2 Label dispense opening 3 Liner opening Option function 4 MENU button Option for E series 5 PAUSE SELECT button 6 FEED SET button 7 Error indicator 8 On line indicator 9 LCD display Option for E series 10 Power indicator Rear View 1 2 3 4 5 6 7 8 9 10 ...

Page 6: ...icture here is for reference only Please refer to the specification for the interfaces availability Recommended SD card specification SD card spec SD card capacity Approved SD card manufacturer V1 0 V1 1 128 MB SanDisk Transcend V1 0 V1 1 256 MB SanDisk Transcend Panasonic V1 0 V1 1 512 MB SanDisk Transcend Panasonic V1 0 V1 1 1 GB SanDisk Transcend Panasonic V2 0 SDHC CLASS 4 4 GB V2 0 SDHC CLASS...

Page 7: ...ASS 6 microSD 4 GB Transcend V1 0 V1 1 miniSD 128 MB Transcend Panasonic V1 0 V1 1 miniSD 256 MB Transcend Panasonic V1 0 V1 1 miniSD 512 MB Transcend Panasonic V1 0 V1 1 miniSD 1 GB Transcend Panasonic V2 0 SDHC CLASS 4 miniSD 4 GB Transcend V2 0 SDHC CLASS 6 miniSD 4 GB The DOS FAT file system is supported for the SD card Folders files stored in the SD card should be in the 8 3 filename format T...

Page 8: ... 5 or 2 per second for TTP 342M Pro TTP 342ME Pro Maximum media width 4 49 114 mm Adjustable label edge guide International character sets Print area TTP 244M Pro TTP 244ME Pro 4 09 W x 90 L TTP 342M Pro TTP 342ME Pro 4 09 W x 40 L User selectable bar code ratios and heights Printing on labels or ticket stock Black mark sensor Label stock and thermal transfer ribbon easy to load Internal label pri...

Page 9: ...DC 24V Memory DRAM 8MB Flash Memory 4MB Voltage Switching Power 100 240VAC 50 60Hz Regulations KCC S Mark CE FCC TUV UL CCC C TICK Gost R BSMI PSB Energy Efficiency Level V Switching Power Supply Only Communications Interface RS 232C DB 9 Band rate 2400 4800 9600 19200 38400 57600 or 115200 band rate Data bit 7 or 8 data bits Stop bit 1 or 2 stop bits Parity None Even or Odd Handshaking XON XOFF a...

Page 10: ...ar Codes 1D bar code Code 39 Code 39C Code 93 Code 128 UCC Code 128 Subsets A B and C Codabar Interleaved 2 of 5 EAN 8 EAN 13 EAN 128 UPC A UPC E EAN and UPC with 2 or 5 digits add on MSI PLESSEY POSTNET ITF14 Code 11 China Post GS1 DataBar 2D bar code PDF 417 Maxicode Data Matrix QR code Aztec ...

Page 11: ...rvice Manual 1 6 Various Sensors and Switches 1 Feed Gap Sensor The feed gap sensor detects the label ticket gap to locate the position The sensor is set to detect gaps along the center line of the label ticket roll width across the length of the media In case of Label ...

Page 12: ...mechanism In case of Ticket 3 Ribbon End Sensor The sensor detects the end portion of the ribbon 4 Ribbon Encoder Sensor The encoder is located in the gear box of the DC motor and is used to detect whether the ribbon is broken or abnormally rewound 5 Label End Sensor The sensor detects the end portion of the label 6 Thermal Head Position Switch The switch detects whether the thermal head is set in...

Page 13: ... 0 25 mm Max 250 g m2 Max Roll Diameter Outer roll dia 178 mm 1 core Roll Up Method Print surface wound outside as standard Paper Core ID 25 4 0 3 mm Max Print Width 25 mm 1 104 mm 4 09 Note 1 The max paper length above is for standard 8MB memory 2 The printing length above is based on the assumption that there is not any downloaded file in the printer memory 3 The quoted width and thickness are s...

Page 14: ... 25 4 mm Ribbon winding width Max 110 mm Min 25 4 mm Leader tape Polyester film 335 5 mm long End tape Polyester film transparent 250 5 mm long Max ribbon OD 67 mm Winding method Ink surface wound outside Note The Max length of ribbon depends on its core outside diameter and thickness This formula below defines the correlation between ribbon roll length and ribbon core diameter ...

Page 15: ...14 TTP 244M Pro 244ME Pro TTP 342M Pro 342ME Pro Bar Code Printer Service Manual t 4 d D L 2 2 where L Ribbon length D Max roll diameter d Ribbon core outside diameter t Ribbon thickness ...

Page 16: ...of Board Connectors Main board Connector Description 1 Centronics port connector 2 USB connector 3 RS 232C connector 4 LCD panel connector 5 Multi interface board connector GPIO interface board 6 Micro processor 7 RFID module connector 8 Head open sensor connector 1 12 3 2 6 4 8 7 14 11 10 9 18 13 5 17 15 16 ...

Page 17: ...ead open High Head close Low 9 Gap sensor connector Pin Description Voltage 1 Gap sensor receiver Power 5V 2 Gap sensor receiver Gap Low Label High 3 Gnd 0V 4 Gap sensor emitter power 3 3V 5 Gap sensor emitter 0 3 3V 6 GND 0V 10 Black mark sensor connector Pin Description Voltage 1 Power 3 3V 2 Black mark sensor receiver BM High No BM Low 3 GND 0V 11 Ribbon sensor connector ...

Page 18: ...tage 1 Cutter motor wire A 0 24V 2 Cutter position sensor switch Right position High Error position Low 3 Cutter motor wire B 0 24V 4 GND 0V 5 GND 0V 6 Peel sensor receiver No paper High With paper Low 7 Logic Power 5V 13 DC motor Ribbon encoder sensor Pin Description Voltage 1 Power 5V 2 Encoder sensor Reflect Low No reflect High 3 GND 0V 4 DC motor wire A 0 24V 5 DC motor wire B 0 24V 14 Steppin...

Page 19: ...D Green1 POWER 3 LED Green2 ON LINE 4 LED Red ERROR 5 Key 1 MENU 6 KEY 2 PAUSE 7 Key 3 FEED 8 GND 0V 17 Power supply input 24V DC connector 18 Print head signal connector 3 2 Interface Pin Configuration RS 232C PIN CONFIGURATION 1 5 V 2 TXD 3 RXD 4 CTS 5 GND 6 RTS 7 N C 8 RTS 9 N C USB PIN CONFIGURATION 1 N C 2 D 3 D 4 GND ...

Page 20: ...evice When this pin is de asserted the ve clock edge should be used to shift the data into the host 11 Busy N A Out When in reverse direction a high indicates data while a low indicates a command cycle In forward direction it functions as PtrBusy 12 Paper Out End N A Out When low device acknowledges reverse request 13 Select N A Out Extensibility flag 14 Ground N A GND 15 No Defined N A N A 16 17 ...

Page 21: ... Open the front panel 4 Open the printer top cover 5 Unfasten the two screws located at the lower edge of the lateral cover the three screws fastening the lateral cover from inside the printer Detach the lateral cover from the printer 6 Disconnect all connectors on the mainboard 7 Unfasten the ground wire fixing screw detach the ground wire 8 Unfasten the 4 mainboard fixing screw ...

Page 22: ...21 TTP 244M Pro 244ME Pro TTP 342M Pro 342ME Pro Bar Code Printer Service Manual 9 Replace with the new mainboard 10 Assemble the parts in the reverse order of that of disassembling Screws Screws ...

Page 23: ...nt Density Selection As shown on the lower edge of the mainboard JP47 is jumper to be used in the selection of print density To select 200 dpi print density cap jumper on positions 200DPI as described in the instructions beside To select 300 dpi print density cap jumper on positions 300DPI ...

Page 24: ...3 5 Replacement of the LCD Display 1 Refer to section 3 3 to detach the lateral cover 2 Disconnect the connector to the LCD display 3 Unfasten the 4 fixing screws on the LCD display 4 Replace with the new LCD display 5 Assemble the parts in the reverse order of that of disassembling ...

Page 25: ...6 Replacement of the Keypad Board 1 Refer to section 3 3 to detach the lateral cover 2 Disconnect the connector to the keypad board 3 Unfasten the 4 fixing screws on the keypad board 4 Replace with the new keypad board 5 Assemble the parts in the reverse order of that of disassembling ...

Page 26: ...Pro 342ME Pro Bar Code Printer Service Manual 4 MECHANISM 4 1Cutter Installation Option 1 Turn off the printer power 2 Open the top cover 3 Detach the front panel by loosening four screws 4 Install the cutter mode front panel Front Panel ...

Page 27: ...r Code Printer Service Manual 5 Insert cutter module tenons in the cuts on the carriage slide the cutter module to the right 6 Fix the cutter module in place with the provided screw plug in cutter module power Cutter Mode Front Panel Cutter Tenons Cuts ...

Page 28: ...3 3 to disconnect all connectors on the mainboard 8 Install the cutter driver IC which is attached to the package of cutter module at U505 on the main board 9 Assemble the parts in the reverse order of that of disassembling Screw Power Connector Power Cord Cord Clips The hole must be at the left side ...

Page 29: ...off module sensor installation Option 1 Turn off the printer power 2 Open the top cover 3 Disconnect the gap sensor power connector below the carriage detach the front panel 4 Loosen the screws on the front panel and take it off Peel off sensor assembly The peel off sensor launcher and receiver ...

Page 30: ...el off sensor assembly in the peel off sensor housing and the peel off sensor receiver must be at the downside 6 Assemble the detached parts in reverse order of the steps above 7 Connect the peel off sensor assembly power connector to the connector jack Peel off sensor assembly power connector ...

Page 31: ...ment of Printhead For ROHM 1 Turn off the printer power 2 Open the top cover 3 Open the front panel 4 Dismantle label and ribbon 5 Disengage printhead carriage 6 Loosen the screw in the front center of the printer head 7 Disconnect printhead cable replace with the new printhead The screw Printhead Cable Printhead Connector ...

Page 32: ... cable so as not to interfere with the ribbon 9 Assemble the detached parts in reverse order of the steps above Note Connector lock is to face up Do not touch printhead elements Do not tear printhead apart 4 3 2 Replacement of Printhead For KYOCERA 1 Remove the e ring at the mechanism E ring ...

Page 33: ...l 2 Remove the screws 3 Replace the print head 4 Reassemble the removed parts in the reverse order of removal Note 1 Tidy up the cable so that it does not protrude or interfere with the ribbon 2 Do not touch the elements of the print head 3 Do not disassemble the print head Screws ...

Page 34: ... the front panel 4 Open the top cover 5 Detach the lateral cover by loosening its 5 fixing screws 6 Unfasten the 4 mechanism fixing screws on the carriage one in upper right lower left corner each two in the lower right corner 7 Disengage the mechanism push the mechanism forward for about 1 cm take out the mechanism 8 Loosen the screw in the center of the DC motor cover i 1 2 3 4 ...

Page 35: ... connectors from mainboard 11 Take out the mechanism 12 Cut off the cable tie Unfasten the 3 screws on the fixing tab of DC motor 13 Replace with the new DC motor and connection wires Note The colors of DC motor connection wires are from left to right yellow green orange red gray 14 Assemble the detached parts in the reverse order of the steps above ...

Page 36: ... 5 fixing screws 6 Unfasten the 4 mechanism fixing screws one in upper right and lower left corner each two in the lower right corner 7 Disengage the mechanism slide mechanism forward for 1 cm take out the mechanism 8 Detach the mechanism s ground wire on mainboard 9 Disconnect all mechanism connectors from mainboard 10 Take out the mechanism 11 Unfasten the 2 stepping motor fixing screws as shown...

Page 37: ...36 TTP 244M Pro 244ME Pro TTP 342M Pro 342ME Pro Bar Code Printer Service Manual 13 Assemble the detached parts in the reverse order of the above steps ...

Page 38: ...s 6 Loosen the 4 mechanism fixing screws 7 Disengage the ribbon mechanism slide mechanism forward for 1 cm take out the mechanism 8 Detach the mechanism ground wire on the mainboard 9 Disconnect all mechanism connectors from mainboard 10 Take out the mechanism and stand the mechanism perpendicularly as shown 11 Remove two screws and black mark sensor PCB 12 Replace with the new black mark sensor a...

Page 39: ...P 244M Pro 244ME Pro TTP 342M Pro 342ME Pro Bar Code Printer Service Manual 13 Assemble the detached parts in the reverse order of the steps above Note Black mark sensor connector is to be connected to J601 ...

Page 40: ...n Section 4 3 to take out the mechanism 2 Open the print top cover 3 Remove the screws springs and spring bushing on both sides of the mechanism Note The left side spring and the right side spring are different in shape The right side spring has a straight end when the left side spring has an end that is curved 90 degrees Screws Spring bushing Spring ...

Page 41: ...m is divided into upper mechanism and lower mechanism 5 And ribbon sensor receiver is located in the upper mechanism Remove the screws on the ribbon sensor cover 6 Replace with a new ribbon sensor PCB 7 Reassemble the removed parts in the reverse order of removal Sensor Cover Screws Ribbon sensor PCB ...

Page 42: ...low the steps in Section 4 6 to separate the upper mechanism from the lower mechanism 2 The ribbon sensor transmitter is located in the center of the lower mechanism 3 Remove the two screws 4 Remove the cable tie and sensor PCB 5 Replace with a new PCB Reassemble the removed parts in the reverse order of removal Ribbon sensor transmitter PCB Screws ...

Page 43: ...Section 4 4 to remove the stepping motor 2 Loosen the E ring 1 to remove the 2 gears 3 Lossen the E ring 2 to remove the release lever arm 4 Remove the E ring and the mechanism release lever on the left side of the mechanism Printhead Release lever arm Gear 1 Gear 2 E ring 1 E ring 2 Mechanism Release Lever E ring Printhead Bracket ...

Page 44: ... 5 Remove the teflon and stripper rod 6 Remove the E ring the right side and left side platen bushes 7 Move the platen to the right of the mechanism 8 Replace the platen and reassemble the removed parts in the reverse order of removal Teflon Tube Platen bush Left side E ring Platen ...

Page 45: ...etach the lateral cover 2 Disconnect the power supply on the mainboard 3 Remove 2 screws on the back side of the machine and 1 screw inside the bottom of the machine 4 Remove 4 screws on the power supply assembly of the left and the right side 5 Replace with the new power supply 6 Assemble the parts in the reverse order of that of disassembling ...

Page 46: ...tored The size of the text or bar code exceeds that of the label 3 Download Error The download file format is incorrect There is not enough memory to store the file 4 Stack Overflow A mathematical expression is too complicated Divide it into several expressions The nested routine is too deep 5 Memory Error Too many variables defined 6 RS 232 Error The serial port setting is incorrect 7 File not Fo...

Page 47: ...244M Pro 244ME Pro TTP 342M Pro 342ME Pro Bar Code Printer Service Manual 9 Gap not Found Cannot detect label gap Calibrate the label again 10 Clock Access Error Can not read from write to the real time clock ...

Page 48: ...Problem Solution Ribbon does not advance or rewind Check the setting of print method SET RIBBON ON Poor print quality Clean the thermal print head Adjust the print density setting Ribbon and media are not compatible Power indicator does not illuminate Check the power cord see whether it is properly connected ON LINE indicator is off Out of paper or out of ribbon Calibrate the sensitivity of gap se...

Page 49: ...o 342ME Pro Bar Code Printer Service Manual Note When the voltage is too low or when the printing covers a wide range on the label the print density may become inadequate At this please lower the print speed to secure normal print quality ...

Page 50: ...k pattern 2 Calibrate the label length 3 Print internal settings 4 Initiate self test 5 Enter dump mode 5 5Clearing RAM Press the PAUSE button and FEED button more than 3 seconds the printer will clear the memory and reset the printer Be sure to calibrate the gap register with blank label before printing 5 6Diagnosis Operation Procedure When the power is turned on without pressing any button self ...

Page 51: ...t head Allow the printhead to cool for a minimum of one minute 2 Open the printer cover 3 Open the printer carriage by pulling up the release lever on the left side of the front rubber roller 4 Remove the ribbon and label 5 Clean the print had element with a head cleaner pen or use a cotton swab and 100 ethanol to clean the print head surface Note Do not touch printer head by hand If you touch it ...

Page 52: ...51 TTP 244M Pro 244ME Pro TTP 342M Pro 342ME Pro Bar Code Printer Service Manual UPDATE HISTORY Date Content Editor ...

Page 53: ......

Page 54: ...1st Rd Wujie Township New Taipei City 23141 Taiwan R O C Yilan County 26841 Taiwan R O C TEL 886 2 2218 6789 TEL 886 3 990 6677 FAX 886 2 2218 5678 FAX 886 3 990 5577 Web site www tscprinters com E mail printer_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...

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