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5. DIAGNOSTIC TOOL 

 

TSC’s Diagnostic Utility is an integrated tool incorporating features that enable 
you to explore a pr

inter’s settings/status; change a printer’s settings; download 

graphics, fonts and firmware; create a printer bitmap font; and send additional 
commands to a printer. With the aid of this powerful tool, you can review printer 
status and settings in an instant, which makes it much easier to troubleshoot 
problems and other issues. 

 

 

5.1 Start the Diagnostic Tool 

1. Double click on the Diagnostic tool icon 

 to start the software. 

2. There are four features (Printer Configuration, File Manager, Bitmap Font 

Manager, Command Tool) included in the Diagnostic utility. 

 

        

 

 
 

Features tab

 

Printer functions 

Interface

 

Printer Status 

Printer setup

 

Summary of Contents for TTP-2410M Pro

Page 1: ...TTP 244M Pro TTP 342M Pro TTP 244ME Pro TTP 342ME Pro USER S MANUAL THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER ...

Page 2: ...on the part of TSC Auto ID Technology Co No part of this manual may be reproduced or transmitted in any form or by any means for any purpose other than the purchaser s personal use without the expressed written permission of TSC Auto ID Technology Co Agency Compliance and Approvals CE CLASS A EN55022 2006 A1 2007 EN50024 1998 A1 2001 A2 2003 EN61000 4 2 2008 EN61000 4 3 2008 EN61000 4 4 2004 EN 60...

Page 3: ...Loading the Label 13 3 4 Loading Media in Peel off Mode Option 16 3 5 Loading Media in Cutter Mode Option 18 4 POWER ON UTILITIES 19 4 1 Self Test Utility 19 4 2 Gap Sensor Calibration Utility 22 4 3 Printer Initialization 23 5 DIAGNOSTIC TOOL 24 5 1 Start the Diagnostic Tool 24 5 2 Printer Function 25 6 TROUBLESHOOTING 26 7 MAINTENANCE 27 REVISE HISTORY 28 APPENDIX A MENU CONTROL FLOWCHART OPTION...

Page 4: ...an fold labels for both thermal transfer and direct thermal printing All of the most frequently used bar code formats are available Fonts and bar codes can be printed in any one of the four directions This printer provides a choice of five different sizes of alphanumeric fonts By using font multiplication an even greater range of sizes is possible Smooth fonts can be down loaded from the user frie...

Page 5: ...ing materials in case you need to reship the printer 2 1 Equipment Checklist One bar code printer unit One ribbon paper core for ribbon rewind spindle Two ribbon supply rewind spindle 2 pcs One USB interface cable One power cord One Windows labeling software Windows driver CD disk One quick start guide Separately purchased items may also be included These additional items may include Labels Ribbon...

Page 6: ...ase handle 2 Label dispense opening 3 Liner opening Option function 4 MENU button Option for E series 5 PAUSE SELECT button 6 FEED SET button 7 Error indicator 8 On line indicator 9 LCD display Option for E series 10 Power indicator 1 2 3 4 5 6 7 8 9 10 ...

Page 7: ...e 2 Label roll guard 3 Label supply spindle 4 Ribbon rewind spindle 5 Sensor switch 6 Print head release lever 7 Front panel 8 Printer cover 9 Print head 10 Platen roller 11 Media sensor 12 Adjustable label guide 1 2 3 4 5 6 7 8 9 10 11 12 ...

Page 8: ...3 USB interface 4 Label insert opening For use with external labels 5 RS 232C interface connector 6 SD card socket 7 Power switch 8 Power cord socket Note The interface picture here is for reference only Please refer to the specification for the interfaces availability 1 2 3 4 5 6 7 8 ...

Page 9: ...e menu is comprised of these major items Printer Info File List Memory Info Date Time and Printer Setup Each of said items in turn is made up of a number of sub items which can be selected by pressing the SELECT button or viewed or set by pressing the SET button Refer to Appendix for the structure and operation logic of the menu PAUSE SELECT Button This button combines two functions PAUSE if the p...

Page 10: ...ng by pressing the SET button Option function for E series FEED SET Button As does the PAUSE SELECT button this button also has dual functions FEED and SET Press the FEED button for label to advance to the next print position Press the SET button to change parameter settings or view printer status on the LCD screen Option function for series ...

Page 11: ...3 Connect the printer to the computer mainframe with the provided printer cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded receptable Note Please switch OFF printer power switch prior to plug in the power cord to printer power jack ...

Page 12: ... panel 2 Place an empty paper core onto the ribbon rewind spindle 3 Insert the left side first Mount the ribbon rewind paper core on the front hubs Please be noted that the bigger hub side with 4 ribs must be installed toward the right side of ribbon mechanism ...

Page 13: ... the ribbon supply spindle on the rear hubs Insert the left side first 5 Please be noted that the bigger hub side with 4 ribs must be installed toward the right side of ribbon mechanism 6 Disengage the printer carriage by pulling the print head release lever ...

Page 14: ...inter carriage 8 Attach the ribbon leader to the ribbon rewind paper core with a tape 5 Rotate the ribbon rewind roller until the ribbon overlaps the ribbon leader and stretches tight 6 Engage the printer carriage 7 Close the printer cover and press the FEED button until the green ON LINE LED illuminates ...

Page 15: ...or thermal transfer mode As such to use thermal transfer mode be sure to install the ribbon the label and engage the ribbon mechanism before you switch on the printer To use direct thermal mode install the label and engage the ribbon mechanism before switching on the printer Please refer to videos on TSC YouTube or driver CD ...

Page 16: ... panel 2 Lower the label roll guard to the horizontal position slide the label stock into label roll spindle and then flip back the label roll guard 3 Disengage the printer carriage by pulling the print head release lever located to the left side of the platen ...

Page 17: ...the ribbon mechanism to lay upon the platen 5 Adjust the label guide to fit the width of the media 6 Engage the printer carriage 7 Wind the label roll until it becomes adequately stretched for the intended purpose 8 Select the using label type by sensor switch M for single column label R for double column label 9 Close the printer cover and front panel ...

Page 18: ...ion 4 Note Please calibrate the gap black mark sensor when changing the media When the printer is out of ribbon or label the ON LINE LED will not come on and the ERROR LED will flash Reload the ribbon or media without turning off the printer Press the FEED button a few times until the ON LINE LED illuminates the printing job will be resumed without data loss Please refer to videos on TSC YouTube o...

Page 19: ...a and to calibrate the sensor first 2 Remove the foremost one or two labels from the liner 3 Pull the print head release lever to feed the liner between the platen and the white peel off roller 4 Feed the liner through the liner opening in the front panel Label Liner Platen White peel off roller ...

Page 20: ...front panel and printer cover 6 Set the post print action to peel Peeling will automatically start Press the FEED button to test Note Please calibrate the gap black mark sensor when changing media Liner opening Label Liner Liner ...

Page 21: ...ed sensor And set the post print action to cutter Note Please calibrate the gap black mark sensor when changing the media When the printer is out of ribbon or label the ON LINE LED will not come on and the ERROR LED will flash Reload the ribbon or media without turning off the printer Press the FEED button a few times until the ON LINE LED illuminates the printing job will be resumed without data ...

Page 22: ...l settings 4 Enter dump mode To initiate the self test mode hold down the FEED button and activate the printer power simultaneouly The printer will calibrate the label length If the label gap is not detected within 7 the printer stops feeding labels and the media is regarded as continuous paper In self test a check pattern is used to check the perform ance of the thermal print head Following the c...

Page 23: ...eter Cutting counter Print speed inch sec Print darkness Label size inch Gap distance inch Gap black mark sensor intension Code page Country code ZPL setting information Print darkness Print speed inch sec Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note ZPL is emulating for Zebra language RS232 serial port configuration ...

Page 24: ...bytes The DRAM on board is 8MB respectively For DRAM system and image buffer will occupy it so total available DRAM for downloads will be 256 K bytes Dump Mode After the self test the printer enters the dump mode In this mode any charac ters sent from the host computer will be printed in two columns as shown The characters received will be shown in the first column and their corresponding hexadeci...

Page 25: ...s not calibrated properly Please follow the steps below to calibrate the gap sensor 1 Turn off the printer power and install blank labels without any logo or character on the printer 2 Hold down the PAUSE button and turn on the printer power 3 Release PAUSE button when the printer feeds labels Do not turn off the printer power until the printer stops and the two green LEDs light on Note Black mark...

Page 26: ...Density 8 Label width 4 101 6 mm Label height 4 101 6 mm Sensor type Gap sensor Gap setting 0 12 3 0 mm Print direction 0 Reference point 0 0 upper left corner Offset 0 Print mode Tear Mode Serial port settings 9600 bps none parity 8 data bits 1 stop bit Code page 850 Country code 001 Clear flash memory Yes Shift X 0 Shift Y 0 Gap sensor sensitivity 8 LCD Language ENGLISH IP address DHCP Note Prin...

Page 27: ...s to a printer With the aid of this powerful tool you can review printer status and settings in an instant which makes it much easier to troubleshoot problems and other issues 5 1 Start the Diagnostic Tool 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility ...

Page 28: ...for the on board Ethernet RTC Time Synchronize printer Real Time Clock with PC Print Test Page Print a test page Reset Printer Reboot printer Factory Default Initialize the printer and restore the settings to factory default Dump Text To activate the printer dump mode Ignore AUTO BAS Ignore the downloaded AUTO BAS program Configuration Page Print printer configuration Password Setup Set the passwo...

Page 29: ... rewind The media and ribbon must be installed and close print head mechanism prior to turning on printer power Poor print quality Clean the thermal print head Adjust the print density setting Ribbon and media are not compatible Media thickness is over spec Power indicator does not illuminate Check the power cord see whether it is properly connected ON LINE indicator is off ERROR indicator is on O...

Page 30: ...ead when changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the platen roller when changing a new label roll Tear Bar Peel Bar Use the lint free cloth with 100 ethanol to wipe it As needed Sensor Compressed air or vacuum Monthly Exterior Wipe it with water dampened cloth As neede...

Page 31: ...8 Revise History Date Content Editor 2013 3 21 Modify section 4 1 Camille 2013 4 3 Add cutter module specification on section 3 5 Add V7 0 F W self test on section 4 1 Add TSC YouTube web address Camille ...

Page 32: ...TER INFO SPEED 3 PRINTER INFO DENSITY 8 PRINTER INFO COM1 96 N 8 1 PRINTER INFO CODE PAGE 437 PRINTER INFO COUNTRY 001 PRINTER INFO SIZE X XX X XX PRINTER INFO GAP X XX X XX PRINTER INFO PEEL OFF OFF PRINTER INFO CUTTER ON PRINTER INFO RIBBON ON MEMORY INFO F TOTAL XXXX K MEMORY INFO F AVAIL XXXX K DATE TIME DATE XXXX XX XX PRINTER SETUP LANG ENG MEMORY INFO D AVAIL XXXX K MEMORY INFO D TOTAL XXXX...

Page 33: ... SETUP SPEED 2 PRINTER SETUP SPEED 3 PRINTER SETUP DENSITY 0 PRINTER SETUP DENSITY 1 PRINTER SETUP DENSITY 15 PRINTER SETUP BAUD RATE 19200 PRINTER SETUP BAUD RATE 9600 PRINTER SETUP BAUD RATE 2400 PRINTER SETUP BAUD RATE 4800 PRINTER SETUP PARITY NONE PRINTER SETUP PARITY EVEN PRINTER SETUP PARITY ODD PRINTER SETUP DATA BITS 8 Continued on next page ...

Page 34: ...3 A PRINTER SETUP DATA BITS 8 PRINTER SETUP DATA BITS 7 PRINTER SETUP STOP BITS 1 PRINTER SETUP STOP BITS 2 READY PRINTER SETUP LANG ENG MENU SELECT SET ...

Page 35: ...st Rd Wujie Township New Taipei City 23141 Taiwan R O C Yilan County 26841 Taiwan R O C TEL 886 2 2218 6789 TEL 886 3 990 6677 FAX 886 2 2218 5678 FAX 886 3 990 5577 Web site www tscprinters com E mail printer_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...

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