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5. Diagnostic Tool 

 

Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s 

settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap 

font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer 

status and setting in an instant, which makes it much easier to troubleshoot problems and other issues. 

5.1 Start the Diagnostic Tool 

1. Double click on the Diagnostic tool icon 

 to start the software. 

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager, Command Tool) 

included in the Diagnostic utility. 

 

 

 

 

 

Features tab

 

Printer 
functions 

Interface

 

Printer Status 

Printer setup

 

Summary of Contents for 4D200 Series

Page 1: ...USER S MANUAL 4D200 4D300 Series Direct Thermal Bar Code Printer...

Page 2: ...m the Monotype Corporation Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Information in this document is subject to change...

Page 3: ...ii Agency Compliance and Approvals GB 4943 1 GB 9254 Class A GB 17625 1 A Energy Star for Imaging Equipment Version 2 0 IS 13252 Part 1 IEC 60950 1...

Page 4: ...Indication 9 2 3 2 Regular Button Function 9 3 Setup 10 3 1 Setting up the Printer 10 3 2 Loading the Media 11 3 2 1 Loading the Roll Labels 11 3 2 2 Loading External Media 13 4 Power on Utilities 15...

Page 5: ...iv 5 2 Printer Function 25 6 Troubleshooting 26 6 1 LED Status 26 6 2 Print Problem 27 7 Maintenance 28 Revise History 29...

Page 6: ...print speeds For easy loading the 4D200 employs a user friendly double wall clamshell design with a large five inch outside diameter center biased media bay The spring loaded label roll holder makes...

Page 7: ...ic bitmap fonts One Monotype Imaging CG Triumvirate Bold Condensed scalable font Built in Monotype True Type Font engine Fonts and bar codes can be printed in any one of the four directions 0 90 180 2...

Page 8: ...1250 Latin 2 Codepage 1251 Cyrillic Codepage 1252 Latin 1 Codepage 1253 Greek Codepage 1254 Turkish Codepage 1255 Hebrew Codepage 1256 Arabic Codepage 1257 Baltic Codepage 1258 Vietnam ISO 8859 1 Lati...

Page 9: ...40 60 C 10 90 non condensing Environmental concern Comply with RoHS WEEE 1 4 Print Specifications Print Specifications 203 dpi models 300 dpi models Print head resolution dots per inch mm 203 dots inc...

Page 10: ...dia type Continuous die cut black mark External fan fold receipt Media wound type Outside wound Media width 19 mm 114 mm 0 7 4 4 For receipt 50 mm thickness 0 06 mm 114 mm Media thickness 0 055 mm 0 1...

Page 11: ...receiving the bar code printer Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton If any parts are missin...

Page 12: ...rview 2 2 1 Front rear 1 Media viewer 2 LED indicators 3 Feed Pause button 4 Top cover open lever 5 Paper exit chute 6 External label entrance chute 7 Power switch 8 Power jack socket 9 USB interface...

Page 13: ...8 2 2 2 Interior View 1 Print head 2 Gap sensor transmitter 3 Media holder 4 Platen roller 5 Media holder lock switch 6 Black mark sensor Gap sensor receiver 1 3 2 6 5 4...

Page 14: ...e device is ready to use Green Flash This illuminates that the system is downloading data from PC to memory or the printer is paused Amber This illuminates that the system is clearing data from printe...

Page 15: ...socket at the rear of the printer and then plug the power cord into a properly grounded power outlet 5 Go to download the driver and labeling software on website if necessary www zenpert cn www zenpe...

Page 16: ...the Roll Labels 1 Open the printer top cover by pressing up the top cover open tabs located on each side of the printer 2 Separate the media holders to the label roll width 3 Place the roll between t...

Page 17: ...r gently and make sure the cover latches securely 6 Use Diagnostic Tool to set the media sensor type and calibrate the selected sensor Start the Diagnostic tool Select the Printer Configuration tab Cl...

Page 18: ...l Media 1 Open the printer top cover by pressing up the top cover open tabs located on each side of the printer 2 Separate the media holders to the label width 3 Press down the media holder lock switc...

Page 19: ...ten roller 5 Close the top cover gently and make sure the cover latches securely 6 Use Diagnostic Tool to set the media sensor type and calibrate the selected sensor Start the Diagnostic tool Select t...

Page 20: ...e the button when LED indicates with different color for different functions Power on utilities The LED color will be changed as following pattern LED color Functions Amber Red 5 blinks Amber 5 blinks...

Page 21: ...power switch 3 Release the button when LED becomes red and blinking Any red will do during the 5 blinks It will calibrate the gap black mark sensor sensitivity The LED color will be changed as follow...

Page 22: ...tton then turn on the power switch 3 Release the button when LED becomes amber and blinking Any amber will do during the 5 blinks The LED color will be changed as following order Amber red 5 blinks am...

Page 23: ...t Model name F W version Firmware checksum Printer S N Configuration file System date System time Printed mileage meter Print speed inch sec Print darkness Label size inch Gap distance inch Gap black...

Page 24: ...19 Numbers of download files Total available memory space Print head check pattern requires 4 wide paper width for this pattern...

Page 25: ...cters are received from your system and right side data are the corresponding hexadecimal value of the characters It allows users or engineers to verify and debug the program Note 1 Dump mode requires...

Page 26: ...ng Amber red 5 blinks amber 5 blinks green 5 blinks green amber 5 blinks red amber 5 blinks solid green Printer configuration will be restored to defaults as below after initialization Parameter Defau...

Page 27: ...lowing Amber red 5 blinks amber 5 blinks green 5 blinks green amber 5 blinks red amber 5 blinks solid green 4 5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor Please follow the steps as b...

Page 28: ...t running the program by the power on utility Please follow the procedures below to skip an AUTO BAS program 1 Turn off printer power 2 Press the FEED button and then turn on power 3 Release the FEED...

Page 29: ...o a printer With the aid of this powerful tool you can review printer status and setting in an instant which makes it much easier to troubleshoot problems and other issues 5 1 Start the Diagnostic Too...

Page 30: ...Description Calibrate Sensor Calibrate the sensor specified in the Printer Setup group media sensor field Ethernet Setup Setup the IP address subnet mask gateway for the on board Ethernet RTC Setup S...

Page 31: ...the power switch Check if the green LED is lit on power supply If it is not lit on power supply is broken Check both power connections from the power cord to the power supply and from the power supply...

Page 32: ...sure label size is set properly Set label size exactly as installed paper in the labeling software or program Labels may be stuck inside the printer mechanism near the sensor area Remove the stuck la...

Page 33: ...e Clean the print head when changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with water Clean the platen roller when changing a new label...

Page 34: ...29 Revise History Date Content 2017 3 16 Update chapter 1 2 1...

Page 35: ...to ID TECHNOLOGY Co Ltd Tianjin TSC Auto ID Technology Co Ltd No 165 Huanghai Road Tianjin Economic Development Area P R C TEL 86 22 5981 6661 FAX 86 22 5981 5312 E mail sale zenpert cn support zenper...

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