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USER MANUAL

BP500L SERIES

: Rev.B

: 2018.02.13

: 920-016411-00

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Summary of Contents for BP500L

Page 1: ...USER MANUAL BP500L SERIES Rev B 2018 02 13 920 016411 00 Version Issue Date P N ...

Page 2: ...llation 14 2 10 Wizard CD Other Choice Installation 17 3 Operation Panel 20 3 1 LED Operation Panel 20 3 2 Label size calibration and Self Test Page 21 3 3 Error Alerts 22 4 NetSetting for Ethernet 23 4 1 Installing the NetSetting software 23 4 2 The Interface of NetSetting 25 5 Accessories 32 5 1 Installing the Label Dispenser 33 5 2 Installing The Cutter 38 5 2 1 Installing The Guillotine Cutter...

Page 3: ...requirements relating to electromagnetic compatibility based on the standards EN55032 2010 AC 2011 Class A EN61000 3 2 2006 A2 2009 EN 61000 3 3 2008 and EN55024 2010 A1 2015 IEC 60950 1 ed 2 IEC 60950 1 ed 2 am1 IEC 60950 1 ed 2 am2 series The equipment also tested and passed in accordance with the European Standard EN55032 for the both Radiated and Conducted emissions limits BP500L Series TO WHI...

Page 4: ...quipment to avoid electrical shock For safety and warranty reasons ONLY qualified service personnel should open the equipment Do not repair or adjust energized equipment under any circumstances CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions On...

Page 5: ...wing items are included with your printer Package content and Logo style may vary per region Barcode Printer Ribbon Hubs set of 2 Power Cord Empty Ribbon Core Label Supply Hub USB Cable Label Guide Plates set of 2 CD with QLabel software user manual Quick Reference Guide ...

Page 6: ...ng To Know Your Printer Front View Rear View EXTERNAL LABEL INSERT AUTO CALIBRATION BUTTON USB PORT POWER JACK TOP COVER VIEWING WINDOW FRONT COVER LED INDICATOR 之 POWER BUTTON FEED BUTTON FAN FOLD LABEL INSERT 之 ...

Page 7: ...CHANISM RIBBON HUB EMPTY RIBBON CORE ADJUSTMENT SCREW RIGHT Screw for adjusting the print head pressure ADJUSTMENT SCREW LEFT Screw for adjusting the print head pressure RELEASE CATCH RIGHT RELEASE CATCH LEFT PRINTING MECHANISM PLATEN RIBBON SUPPLY HUB ADJUSTMENT SCREW LABEL GUIDE RIGHT LABEL SENSOR Movable LABEL GUIDE LEFT ...

Page 8: ... Setup 2 1 Open The Printer Cover Pressing The Cover Open Buttons Place the printer on a flat surface Open the printer cover by pressing the release buttons on both sides of the printer housing and lift the cover ...

Page 9: ...5 2 2 Open The Printing Mechanism Pressing The Release Catches Release and lift the printing mechanism Lift the printing mechanism RELEASE CATCH RIGHT RELEASE CATCH LEFT Pressing Pressing ...

Page 10: ...pply hub Place the empty ribbon core on the hub which forms a ribbon rewind hub Stick the ribbon supply hub on the ribbon rewind hub and wind the rewind hub 2 3 circles Place on the hub NEW RIBBON RIBBON HUB RIBBON SUPPLY HUB Place on the hub RIBBON FEED MODULE RIBBON HUB NEW RIBBON Wind the ribbon around the core ...

Page 11: ...ng mechanism Pass the ribbon supply hub under the print head Insert the ribbon rewind hub on the ribbon feed mechanism Close the printing mechanism making sure that it clicks into place Insert into the printing mechanism Place on the printing mechanism Wind to the back RIBBON FEED MECHANISM ...

Page 12: ...el stock holder Install The Label Roll Module On The Printer Step 01 Press the release catches to lift the printing mechanism and Pass the labels through the label guides up to the tear off plate Adjust the label guides to the label width LABEL GUIDE PLATES LABEL STOCK LABEL SUPPLY HUB Place on the ribbon hub LABEL GUIDES Through the label guides ...

Page 13: ...9 Step 02 Close the printing mechanism Step 03 Install The Label Roll Module On The Printer Close the printing mechanism Place the label stock into into the printer as the direction of the arrows ...

Page 14: ...10 2 5 Installing The Label Supply Hub 1 Cores Installing the label supply hub for 1 cores 1 5 Cores Installing the label supply hub for 1 5 cores ...

Page 15: ...he tag hole indicates the height of a label During adjustment the sensor must therefore be positioned directly below the tag hole as shown in the illustration The tag hole should be at least 3 mm in diameter to ensure correct functioning SENSOR POSITION ...

Page 16: ...12 2 7 Installation of External Label Roll and Fanfold Label Roll Installation of External Label Roll Installation of Fanfold Label Roll EXTERNAL LABEL INSERT FAN FOLD LABEL INSERT ...

Page 17: ...nd connect the adapter to the printer Connect the USB parallel cable to the printer and host computer The type of cable may vary according to the products which you purchase Switch on the printer The LED indicator should now lights up A1 USB PORT B1 POWER SLOT A1 USB PORT A2 USB PORT B1 POWER JACK B2 PLUG B2 THE SOCKET OF THE WALL A2 USB PORT ...

Page 18: ...ALLATION Step 02 The wizard will then ask you to make sure your USB and power cables are connected and that the power is turned on Then click NEXT Step 03 The next screen you will see is Install the GoLabel Software and Windows driver Click NEXT to continue NOTE If the Super Wizard program did not run automatically you can either turn on the Auto run setting for your CD DVD driver or double click ...

Page 19: ... you will see Installation completed Click NEXT to continue Step 05 You can also print a test label If don t print a test label the screen display as step 6 Note If you need more resources tools or reference documents you can also find them on Super Wizard CD Just click Other Choices on the Welcome Screen to access the files ...

Page 20: ...16 Step 06 Once the installation is complete you can start to make and print labels with GoLabel or through the printer driver ...

Page 21: ...1 Click OTHER CHOICES to next screen and select PRINTER DRIVERS Step 02 Click INSTALL SEAGULL SCIENTIFIC WINDOWS DRIVER to next screen and click NEXT Step 03 Select I accept the terms in the license agreement and click Next then click Finish to step 4 ...

Page 22: ... printer drivers and click Next Step 05 With a USB connection search models such as the right diagram printer device Specify your printer model and click Next Step 06 Enter the printer name you can use default then click Next to display as right diagram Click Finish button to start installation ...

Page 23: ...19 Step 07 Driver installation completed ...

Page 24: ...ndividual labels pressing the FEED button will move only one label If the label does not stop at the correct position please run the auto calibration See Section 3 2 for the label size calibration function on the label stock LED Indicators LED indicator Beeps Status Description READY Green Standby mode STATUS READY Error mode STATUS Red X x x 2 x 2 beeps 2 x 3 beeps 2 x 4 beeps The printer is read...

Page 25: ... LED starts to flash red and the STATUS LED lights up orange release the FEED button The printer will now measure the label stock and store the label height Step 04 Once the printer has successfully measured the label stock it will print a self test label The contents of a self test printout are listed below The data below is for reference only actual result may vary according to each situation Mo...

Page 26: ...sor still does not detect the paper run the auto detection function again No paper is detected Paper is finished Replace the label roll Printer feed problem Possible reasons the print medium has become trapped around the rubber roll the sensor cannot detect a gap or black mark between the labels there is no paper Please reset the sensor 2 x 2 beeps The memory is full The printer prints the message...

Page 27: ...vailable on product CD or can be downloaded from official website To install the NetSetting please follow below steps Step 01 Insert the product CD in the CD DVD drive and click OTHER CHOICES buttom Step 02 Select ETHERNET Step 03 Click Install Ethernet NetSetting Software installation screen as right diagram click Next Step 04 Specify the Installation Folder then click Next to installing ...

Page 28: ...24 Step 05 Once the installation is completed you will see the NetSetting icon on your desktop as right diagram ...

Page 29: ... icon to start the program you will see the start page as left diagram Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment as right diagram Step 02 There are six tabs on the top of interface which can configure different types of network settings But for the data security reason you need correct password to enter the configuration ...

Page 30: ...ess Set button to apply the settings and Refresh button to refresh the setting values NOTE To fully benefit from the NetSetting software you should be familiar with basic networking principles Please contact your network administrator for related network setting information When enabling DHCP if you find the IP Address as IP 169 254 229 88 Net mask 255 255 0 0 Gateway invariable last value the IP ...

Page 31: ...ened on printer The alert messages are sent by SMTP Simple Mail Transfer Protocol or SNMP Simple Network Management Protocol You can set or change the configurations of SMTP and SNMP on this Alert Path Setting tab You can press Set button to apply the settings and Refresh button to refresh the setting values ...

Page 32: ...fication function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both You can press Set button to apply the settings and Refresh button to refresh the setting values ...

Page 33: ...et or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page You can press Set button to apply the settings and Refresh button to refresh the setting values ...

Page 34: ... printercommands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Output Message window You can press Set button to apply the settings and Refresh button to refresh the setting values ...

Page 35: ...u need to update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely In addition to the firmware update you can press Recover To Factory Settings button to restore the printer configurations back to factory default ...

Page 36: ...off the printer before installing any module Step 02 Place the printer upside down as figure 2 indicates Step 03 Remove two screws on the front of the printer base as figure 2 indicates Step 04 After removing the screws pull the bottom base cover forward The bottom base cover can be removed now as figure 3 indicates Figure 1 Figure 3 Figure 2 ...

Page 37: ...he label dispenser will take labels up to a max width of 110 mm and labels should be at least 25 mm high When using the label dispenser set the stop position to 9 mm Preparation Steps Please complete the preparation steps before installing the label dispenser LABEL DISPENSER MODULE CONNECT CABLE OF LABEL DISPENSER PAPER SENSOR PAPER FEED ROLLER SCREWS NOTE ...

Page 38: ...the motherboard may be damaged There are 2 jacks the lower jack is for the dispenser the upper jack for the cutter Install the dispenser by pressing down first its right hand side and then its left hand side LOWER JACK CONNECT CABLE OF LABEL DISPENSER MODULE NOTE RIGHT HAND SIDE LEFT HAND SIDE LABEL DISPENSER MODULE ...

Page 39: ... Secure the dispenser using the screws provided for this purpose Install The Label Roll Module On The Printer Pass the paper through the guides SCREWS Locking Locking Through the label guides LABEL GUIDES ...

Page 40: ...ough the guides Pass the label stock through the printer as shown in the illustration on the right THE PAPER FEED ROLLER OF PRINTER THE FIRST LABEL THE PAPER FEED ROLLER OF PRINTER LINER LABEL THE PAPER FEED ROLLER OF LABEL DISPENSER MODULE LABEL STOCK Tear a label PLATEN ...

Page 41: ... will be peeled from the liner while it passes through the label dispenser There is a paper sensor on the Label Dispenser module It will stop the printing if it is covered by label Remove the last printed label and the printer will then continue to print next label Close Note PAPER SENSOR LINER LABEL Remove the label Press the FEED key ...

Page 42: ...d The cutter has a blade life of 400 000 cuts when using paper liner which is 250μm thick and 3 inches wide Labels should be at least 30 mm high to ensure correct functioning of the cutter With the cutter installed set the stop position to 30 or the E value to 30 Before installing the cutter module remove the cutter cover as shown in the illustration Preparation Steps Please complete the preparati...

Page 43: ...erboard may be damaged There are 2 jacks the lower jack is for the dispenser the upper jack for the cutter Secure the cutter using the screws provided for this purpose CONNECT CABLE OF GUILLOTINE CUTTER MODULE UPPER JACK NOTE SCREWS Locking Locking ...

Page 44: ... cover using the screws provided for this purpose Pass the labels through the guides Close the printing mechanism SCREWS Locking Locking Place the cutter cover LABEL GUIDES Through the label guides Through the cutter module ...

Page 45: ...41 To finish press the FEED button to set the label position While using Cutter we advise not to use in side wound label stock Press the FEED button NOTE ...

Page 46: ...sive labels Glue residue will be left on the cutter blade and impair its functioning The cutter has a blade life of 500 000 cuts when using paper weighing 160 g m and of 250 000 cuts when using paper weighing 200 g m Labels should be at least 30 mm high With the cutter installed set the stop position to 30 and the E value to 30 ROTARY CUTTER MODULE NOTE SUGGESTION ...

Page 47: ... or the motherboard may be damaged There are 2 jacks the lower jack is for the dispenser the upper jack for the cutter Step 01 Install the cutter by pressing down first its left hand side and then its right hand side CONNECT CABLE OF ROTARY CUTTER MODULE UPPER JACK NOTE ...

Page 48: ...44 Step 02 Secure the cutter using the screws provided for this purpose Step 03 Once you have secured the cutter with the screws fold it back in again Locking Locking Fold cutter back in again ...

Page 49: ...close the printing mechanism Step 05 To finish press the FEED button to set the label position While using Cutter we advise not to use in side wound label stock LABEL GUIDES Through the label guides Through the cutter module Press the FEED Button NOTE ...

Page 50: ...Switch off the printer Step 02 Open the printer cover Step 03 Release the printing mechanism and lift it Step 04 Remove the ribbon Step 05 To remove any label residue or other dirt from the print head see blue arrow please use a soft lint free cloth dipped in alcohol PRINT HEAD To clean the print head 6 2 Turn the adjustment screws SCREW RIGHT Screw for adjusting the print head pressure on right s...

Page 51: ... adjustment screws for the print head to increase or reduce the print head pressure Do not screw it hard otherwise the machine will be broken Step 04 Turn the adjustment screws according to actual position which is unsuccessful printed Turn towards Plus indicates The pressure is increased Turn towards Minus indicates The pressure is reduced Turn the adjustment screws SCREW RIGHT Screw for adjustin...

Page 52: ...oned parallel to the paper feed roller Adjustment Methods Step 01 To move the print head in direction B as indicated by the blue arrow turn the adjustment wheel anticlockwise see arrow 1 Step 02 To move the print head in direction B as indicated by the blue arrow turn the adjustment wheel clockwise see arrow 2 Turn the adjustment wheel ADJUSTMENT WHEEL PRINT HEAD Direction A Direction B ...

Page 53: ... the socket head screw and release the knife Step 03 When you have cleared the paper jam switch on the printer again The cutter will automatically reset Rotary Cutter Cleaning Steps Step 01 Switch off the printer Step 02 Switch off the printer and use a hex key to turn the socket head screw anticlockwise Step 03 When you have cleared the paper jam switch on the printer again The cutter will automa...

Page 54: ...bon residue Check for errors in the application software Check the ribbon for wrinkles Check the power supply Run a self test Section 3 2 and check the test print pattern to see whether the print head prints over the entire width of the medium Check the quality of the print medium The printed image is positioned incorrectly or a label is missed out during printing Run the Label size calibration fu...

Page 55: ... GB2312 Japanese S JIS Korean KS X1001 Bitmap fonts 90 180 270 rotatable single characters 90 180 270 rotatable Bitmap fonts 8 times expandable in horizontal and vertical directions TTF Fonts Bitmap fonts 90 180 270 rotatable single characters 90 180 270 rotatable Barcodes 1 D Barcodes Code 39 Code 93 EAN 8 13 add on 2 5 UPC A E add on 2 5 I 2 of 5 I 2 of 5 with Shipping Bearer Bars Codabar Code 1...

Page 56: ...able Bitmap fonts 8 times expandable in horizontal and vertical directions TTF Fonts Bitmap fonts 90 180 270 rotatable single characters 90 180 270 rotatable Barcodes 1 D Barcodes Code 39 Code 93 EAN 8 13 add on 2 5 UPC A E add on 2 5 I 2 of 5 I 2 of 5 with Shipping Bearer Bars Codabar Code 128 subset A B C EAN 128 RPS 128 UCC 128 UCC EAN 128 K Mart Random Weight Post NET ITF 14 China Postal Code ...

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