Trouble shooting
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Earbuds don't power on
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If there's enough power of your earbuds.
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Earbuds can't be paired
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If your bluetooth turned on.
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If your bluetooth device is powered on.
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If your bluetooth device support the profile of the earbuds.
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If there's obstacle between bluetooth devices or the distance is too far.
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Earbuds don't connect with mobile device
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Check if your earbuds and bluetooth devices are powered on.
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If your bluetooth device is connecting with other devices.
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If your bluetooth device is at standby mode.
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If the registration of your earbuds on bluetooth device has been deleted.
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No sound
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If your earbuds be paired with bluetooth device.
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Is the volume of earbuds or Bluetooth device set to the minimum level.
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If there's obstacle between bluetooth devices or the distance is too far.
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There is noise and echo sound
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If there's obstacle between bluetooth devices or the distance is too far.
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Are you using the earbuds near microwaves or Wi-Fi environment that
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interferes wireless communication.
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Unable to charge
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Is the charging case and the computer with USB port connected correctly.
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Be sure to use the supplied charging cable.
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If the charging case connected via a USB hub.
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Is the computer connected in power saving or sleep mode.
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Earbuds don't respond to incoming calls even when connected with
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mobile phone via Bluetooth
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Is the mobile phone set to silent mode.
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Some mobile phones require a switching operation when using Bluetooth.
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Check with the instruction manual of the mobile phone.
