DuoControl CS
Warranty
62 EN
50020-00980 ∙ 00 ∙ 08/2022
•
End customer’s or third-party modifications of the appliance,
including any replacement, supplementary or accessory parts, or
installation of the same, especially concerning the exhaust gas
system or the cowl�
Making a warranty claim
The warranty must be claimed with an authorised service partner or
at the Truma Service Centre� All the relevant addresses and phone
numbers can be found at www�truma�com, in the “Service” section�
The Manufacturer‘s address is:
Truma Gerätetechnik GmbH & Co� KG
Truma Servicezentrum
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
To ensure a smooth procedure, we would be grateful if you could
have the following details ready before contacting us:
•
Detailed description of the defect
•
Serial number of the appliance
•
Date of purchase
The authorised service partner or the Truma Service Centre will then
specify the further procedure� To avoid transport damage, the affec-
ted appliance must only be shipped by prior arrangement with the
authorised service partner or the Truma Service Centre�
If the warranty claim is recognised by the Manufacturer, then the
transport expenses shall be borne by the same� If no warranty claim is
applicable, the Consumer will be notified accordingly and any repair
and transport expenses shall then be the Consumer’s liability� We ask
you not to send in an appliance without prior arrangement�
