3
Manufacturer’s
terms of warranty
1. Case of warranty
The manufacturer grants a
warranty for malfunctions in
the appliance which are
based on material or produc-
tion faults. In addition to this,
the statutory warranty claims
against the seller remain
valid.
The warranty claim is not
valid for damage to the appli-
ance
- as a result of not original
Truma parts being used in
the appliance and as a result
of unsuitable gas pressure
regulators being used,
- as a result of non-complian-
ce with the installation in-
structions and instructions
for use,
- as a result of incorrect
handling,
- as a result of incorrect pack-
aging for transportation.
2. Scope of warranty
The warranty is valid for mal-
functions as stated under
item 1, which occur within
12 months after conclusion
of the purchase agreement
between the seller and the
final consumer. The manufac-
turer shall rectify such mal-
functions by way of repair,
however, the manufacturer
also reserves the right to
supply a replacement instead
of repairing said malfunc-
tions. Claims for indirect da-
mage or consequential da-
mage shall be rejected. This
does not affect the rules of
the product liability law.
The manufacturer shall bear
the cost of employing the
Truma customer service for
the removal of a malfunction
under warranty - in particular
transportation costs, travel-
ling expenses, job and mate-
rial costs, as long as the
service is carried out in Ger-
many. Customer service car-
ried out abroad is not cover-
ed by the warranty.
Additional costs based on
complicated removal and in-
stallation conditions of the
appliance (e.g. removal of
furniture or parts of the ve-
hicle body) do not come
under warranty.
3. Raising the case of
warranty
In Germany, the Truma Ser-
vice Center in Putzbrunn/
Munich must always be
contacted in event of a mal-
function; Abroad, respective
service partners are available
(refer to address list). Com-
plaints must be specified. In
addition, the correctly com-
pleted warranty certificate
must be presented or the
Serial number of the applian-
ce and the date of purchase
specified.
If the appliance is sent back
to the factory, the manufac-
turer shall check whether it is
a case of warranty. If there is
damage to heaters (heat ex-
changers), the gas pressure
regulator must also be sent
back to the factory.
When returning the applian-
ce to the factory, the delivery
is - in normal cases - to be by
freight. If it is a case of war-
ranty, the factory shall bear
the cost for the delivery to
the factory and the cost for
returning the appliance to the
customer. If the damage is
deemed not to be a warranty
case, the manufacturer shall
notify the customer and shall
specify repair costs which
shall not be borne by the ma-
nufacturer; in this case, the
customer shall also bear the
shipping costs.
