trulli JAM5, User Manual

Page: 23 / 25

Troubleshooting
The following table lists symptoms and possible solutions to common problems.
www.TRULLIAUDIO.com
No power (battery)
Battery does not charge
Speaker does not pair
with mobile device
No sound
No sound from a cabled
device
Poor sound quality
Poor sound quality
from a cabled device
Common solutions
Symptom Solutions
• Battery may be discharged. Connect it to AC (mains) power.
• Make sure you are using the Trulli Audio provided USB cable and USB wall charger.
• Connect to a different AC (mains) power source.
• On your mobile device, turn the Bluetooth® feature off and then on. Remove your speaker from
the Bluetooth® list on your device. Pair your device again.
• Pair a different device.
• Clear your speaker’s pairing list. Pair your device again.
• Increase the volume on your speaker, your device and music source.
• On your mobile device, turn the Bluetooth® feature off and then on. Remove your speaker from
the Bluetooth® list on your device. Pair your device again.
• Make sure voice prompts are on. Press the Bluetooth® button to hear the connected mobile
device. Make sure you are using the correct device.
• Use a different music source.
• Pair a different device
• If two devices are connected, pause your other device.
• Power on the device and play music.
• Increase the volume on your speaker and device.
• Use a different cable.
• Connect a different device.
• Check device audio settings.
• if using mobile device, use OTG cable (not included) to connect to JAM5
• Use a different music source.
• Pair a different device.
• If there are two devices connected, disconnect the second device.
• Increase the volume on the device.
• Check device audio settings.
• Check device app playback settings
• Check device WIFI connectivity
• Use a different cable.
• Connect a different device.
23 JAM5 User Manual