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Cardio

ST1000

CHAPTER 3:  CUSTOMER SERVICE

True Fitness Technology  •  O’Fallon, MO  •  Phone: 800-426-6570/636-272-7100  •  Truefitness.com

Page # 28 of 32

CONTACTING SERVICE: 

TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the reason for the 

request.  After information has been gathered you may choose to contact your selling dealer or local service company to 

set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truefitness.com and 

use our dealer locator to obtain the contact information for the closest dealer). 

You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at  

[email protected] Monday – Friday during normal business hours. 

TRUE FITNESS SERVICE DEPARTMENT 

865 HOFF ROAD  

ST. LOUIS, MO 63366  

1.800.883.8783  

HOURS OF OPERATION:  8:30 A.M. - 5:00 P.M. CST  
E-MAIL:

 

[email protected]

CONTACTING SALES: 

Interested in TRUE Products?  Please contact us with any sales or product inquires so that we may direct you to the 
appropriate sales representative to answer your questions.  

TRUE FITNESS HOME OFFICE  

865 HOFF ROAD 

ST. LOUIS, MO 63366  

1.800.426.6570   

HOURS OF OPERATION:  8:30 A.M. - 5:00 P.M. CST 

E-MAIL: [email protected]

Summary of Contents for ST1000

Page 1: ... Assembly Guide Warranty Card Included STRYKER TREADMILL OPTIONAL DECLINE KIT MANUAL Model ST1000 Revision 092421 ...

Page 2: ...ss com 对于其他语言的文档 请访问 www truefitness com resources document library ماھ عیمج تاجتنملا ةضورعملا يھ جذومنلا دق فلتخت جتنملا يلعفلا اھمیلست تافصاوم جتنملا تازیملاو جماربلاو ةلباق رییغتلل نود راعشإ مظعمل ام لصی ىتح نآلا لیلد كلاملا ىجری ةرایز www truefitness com تادنتسملل يف تاغل ةیفاضإ ىجری ةرایز www truefitness com resources document library WICHTIG Alle hier gezeigten Produkte sind Prototypen Das t...

Page 3: ...cts both commercial and residential alike The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of extraordinary cardio and strength equipment As a result people all over the world are benefiting from the TRUE experience Innovation across the full product line has made TRUE successful and is a trademark of the TRUE heritage TRUE s patente...

Page 4: ...LE OF CONTENTS Chapter 1 Safety Instructions Safety Instructions 5 Grounding Instructions 8 Power Requirements 9 Chapter 2 Assembly Instructions Optional Decline Kit Assembly Steps 11 Chapter 3 Customer Service Contacting Service 28 Contacting Sales 28 Reporting Freight or Parts Damage 29 Chapter 4 Warranty Information Warranty Registration 30 ...

Page 5: ...duce the risk of electrical shock always unplug this TRUE product before cleaning or attempting any maintenance activity Do not handle the plug with wet hands WARNING To reduce the risk of burns fire electric shock or injury it is imperative to connect each product to a properly grounded 110V electrical outlet A risk of electrical shock may result from improper connection of the equipment s ground...

Page 6: ...product if it has a damaged power cord or electrical plug or if it has been dropped damaged or even partially immersed in water Contact TRUE Customer Service for a replacement Use a TRUE AC power cord or AC DC adapter only Note the plug configuration for the power adapter may vary by country Position this product so the power cord plug is accessible to the user Keep the power cord away from heated...

Page 7: ...ents not recommended by the manufacturer Allow only trained personnel to service this equipment Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of reach of the equipment while it is in motion This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of ...

Page 8: ...nded Do not modify the plug provided with the product If it will not fit the outlet have a proper outlet installed by a qualified electrician Do not remove the motor cover or you may risk injury due to electric shock 120 Volt This model is for use on a nominal 120 V circuit and has a grounding plug that looks like the plug illustrated in figure A Make sure the product is connected to an outlet hav...

Page 9: ...Cardio ST1000 CHAPTER 1 SAFETY INSTRUCTIONS True Fitness Technology O Fallon MO Phone 800 426 6570 636 272 7100 Truefitness com Page 9 of 32 ...

Page 10: ...tions Basic Guidelines for Setting Up the Equipment After removing the equipment from the packaging place the equipment on a clean level surface Make sure the electrical cord easily reaches a grounded three pronged outlet Important Electrical Requirements 120V Your TRUE equipment requires a dedicated 120 volt alternating current AC 20 amp grounded outlet circuit This means nothing else can be plug...

Page 11: ... 272 7100 Truefitness com Page 11 of 32 OPTIONAL DECLINE KIT ASSEMBLY STEPS Step 1 Pedestal Tube Trim Item Part Number Description Quantity 1 ST1025L Pedestal Tube Trim Left 1 2 ST1025R Pedestal Tube Trim Right 1 Slide the Left and Right Pedestal Tube Trim pieces up the Pedestal Upright Assemblies ...

Page 12: ...IONAL DECLINE KIT ASSEMBLY STEPS Step 2 Roller Covers Item Part Number Description Quantity 1 TI0065 Round Head Bolt M5xP0 8x15 16 2 ST1085L Front Roller Cover Left 1 3 ST1166 Front Roller Cover Right 1 4 ST1088L Rear Roller Cover Left 1 5 ST1088R Rear Roller Cover Right 1 Remove the Front and Rear Roller Covers from the Slat Treadmill Base ...

Page 13: ...DECLINE KIT ASSEMBLY STEPS Step 3 Straddle Covers Item Part Number Description Quantity 1 ST1109 Straddle Cover Insert 2 2 ST1149 Pan Head Phillips Screw M5x35L 12 3 ST1110R Straddle Cover Right 1 4 ST1110L Straddle Cover Left 1 Remove the Straddle Cover Inserts from the Straddle Covers Next remove the Straddle Covers from the Slat Treadmill Base ...

Page 14: ... 6570 636 272 7100 Truefitness com Page 14 of 32 OPTIONAL DECLINE KIT ASSEMBLY STEPS Step 4 1 Frame Support Plates Item Part Number Description Quantity 1 ST1108 Frame Support Plate 2 2 ST1134 Pan Head Phillips Screw M5 x 20 L 10 Remove the Frame Support Plates from the Slat Treadmill Base ...

Page 15: ...INE KIT ASSEMBLY STEPS Step 4 2 Base Side Trim Assemblies Item Part Number Description Quantity 1 TCS4005 Pan Head Bolt M4xP0 7x10 8 2 ST1014L Base Side Trim Assembly Left 1 3 ST1014R Base Side Trim Assembly Right 1 4 ST1005 Flat Washer 6x19x1 5t 2 5 TI0065 Round Head Bolt M5xP0 8x15 2 Remove the Base Side Trim Assemblies from the Slat Treadmill Base ...

Page 16: ...uefitness com Page 16 of 32 OPTIONAL DECLINE KIT ASSEMBLY STEPS Step 5 Transportation Wheels Assembly Item Part Number Description Quantity 1 ST1050 Transportation Wheels Assembly 1 2 FE0090 Lock Washer M10 4 3 ST1139 HH Bolt M10xP1 5x20L 4 Remove the Transportation Wheels Assembly from the Slat Treadmill Base ...

Page 17: ...6 6570 636 272 7100 Truefitness com Page 17 of 32 OPTIONAL DECLINE KIT ASSEMBLY STEPS Step 6 Anti Pinch Bracket Item Part Number Description Quantity 1 ST1053 Anti Pinch Bracket 1 2 TC0091 Truss Head Screw M5 P0 8 10 4 Remove the Anti Pinch Bracket from the Transportation Wheels Assembly ...

Page 18: ...ess com Page 18 of 32 OPTIONAL DECLINE KIT ASSEMBLY STEPS Step 7 Large Decline Brackets Item Part Number Description Quantity 1 ST1144L Large Decline Bracket Left 1 2 TI0065 Round Head Bolt M5xP0 8x15 4 3 ST1144R Large Decline Bracket Right 1 Remove the Large Decline Brackets from the Transportation Wheels Assembly ...

Page 19: ... of 32 OPTIONAL DECLINE KIT ASSEMBLY STEPS Step 8 End Cap Brackets Item Part Number Description Quantity 1 ST1171L End Cap Bracket Decline Feet Left 1 2 TI0065 Round Head Bolt M5xP0 8x15 4 3 ST1171R End Cap Bracket Decline Feet Right 1 Secure the End Cap Brackets to the Transportation Wheels Assembly using the identified hardware ...

Page 20: ... 7100 Truefitness com Page 20 of 32 OPTIONAL DECLINE KIT ASSEMBLY STEPS Step 9 Anti Pinch Bracket Secure the Anti Pinch Bracket to the Transportation Wheels Assembly using the identified hardware Item Part Number Description Quantity 1 ST1053 Anti Pinch Bracket 1 2 TC0091 Truss Head Screw M5 P0 8 10 4 ...

Page 21: ... 272 7100 Truefitness com Page 21 of 32 OPTIONAL DECLINE KIT ASSEMBLY STEPS Step 10 Decline Feet Item Part Number Description Quantity 1 ST1046 Decline Feet 2 2 FE0090 Lock Washer M10 4 3 ST1139 HH Bolt M10xP1 5x20L 4 Secure the Decline Feet to the Slat Treadmill Base using the identified hardware ...

Page 22: ...age 22 of 32 OPTIONAL DECLINE KIT ASSEMBLY STEPS Step 11 Transportation Wheels Assembly Item Part Number Description Quantity 1 ST1050 Transportation Wheels Assembly 1 2 FE0090 Lock Washer M10 4 3 ST1139 HH Bolt M10xP1 5x20L 4 Secure the Transportation Wheels Assembly to the Slat Treadmill Base using the identified hardware ...

Page 23: ...Y STEPS Step 12 1 Base Side Trim Assemblies Item Part Number Description Quantity 1 TCS4005 Pan Head Bolt M4xP0 7x10 8 2 ST1014L Base Side Trim Assembly Left 1 3 ST1014R Base Side Trim Assembly Right 1 4 ST1005 Flat Washer 6x19x1 5t 2 5 TI0065 Round Head Bolt M5xP0 8x15 2 Secure the Base Side Trim Assemblies to the Slat Treadmill Base using the identified hardware ...

Page 24: ...100 Truefitness com Page 24 of 32 OPTIONAL DECLINE KIT ASSEMBLY STEPS Step 12 2 Frame Support Plates Item Part Number Description Quantity 1 ST1108 Frame Support Plate 2 2 ST1134 Pan Head Phillips Screw M5 x 20 L 10 Secure the Frame Support Plates to the Slat Treadmill Base using the identified hardware ...

Page 25: ...ep 13 Straddle Covers Item Part Number Description Quantity 1 ST1109 Straddle Cover Insert 2 2 ST1149 Pan Head Phillips Screw M5x35L 12 3 ST1110R Straddle Cover Right 1 4 ST1110L Straddle Cover Left 1 Secure the Straddle Covers to the Slat Treadmill Base using the identified hardware Next slide the Straddle Cover Inserts inside the designated channels on the Straddle Covers ...

Page 26: ...IT ASSEMBLY STEPS Step 14 Roller Covers Item Part Number Description Quantity 1 TI0065 Round Head Bolt M5xP0 8x15 16 2 ST1085L Front Roller Cover Left 1 3 ST1166 Front Roller Cover Right 1 4 ST1088L Rear Roller Cover Left 1 5 ST1088R Rear Roller Cover Right 1 Secure the Front and Rear Roller Covers to the Slat Treadmill Base using the identified hardware ...

Page 27: ...CLINE KIT ASSEMBLY STEPS Step 15 Pedestal Tube Trim Item Part Number Description Quantity 1 ST1025L Pedestal Tube Trim Left 1 2 ST1025R Pedestal Tube Trim Right 1 Slide the Left and Right Pedestal Tube Trim pieces down the Pedestal Upright Assemblies Note Refer to the appropriate console manual on instructions for enabling the decline functionality ...

Page 28: ...r dealer locator to obtain the contact information for the closest dealer You may also contact TRUE Fitness customer support team by calling 800 883 8783 or e mailing us at service truefitness com Monday Friday during normal business hours TRUE FITNESS SERVICE DEPARTMENT 865 HOFF ROAD ST LOUIS MO 63366 1 800 883 8783 HOURS OF OPERATION 8 30 A M 5 00 P M CST E MAIL service truefitness com CONTACTIN...

Page 29: ...y have minimal damages and you are not sure if the actual product is damaged or not You must sign the bill of lading as damaged when accepting the shipment Once you have opened the box and you have determined something is indeed damaged please gather the serial number model number description and photos of damages Please make sure the photos include the damaged product as well as the damaged box t...

Page 30: ...ng from or caused by improper assembly installation failure to follow instructions and warnings in owner s manual accident misuse abuse unauthorized modification or failure to provide reasonable and necessary maintenance TRUE Fitness shall not warrant the performance of the heart rate system on its products as the heart rate system performance varies based on user s physiology age method of use an...

Page 31: ...ls to correct installation of the equipment or instruction to owners on how to use the equipment or any labor costs incurred beyond the applicable labor warranty period 8 This Limited Warranty which is given expressly and in lieu of all other express warranties constitutes the only warranty made by TRUE 9 ANY IMPLIED WARRANTY INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNE...

Page 32: ...arn about TRUE ___ a Dealer ____ b Website ____ c Advertisement ____ d Referral ____ e Current Customer ____ f Other_______________ 2 Why did you purchase a TRUE product ___ a Design Appearance ___ b Dealer Suggestion ___ c Price Value ___ d Quality Construction ___ e Performance ___ f TRUE Reputation ___ g Other_________________________ 3 Please indicate your type of facility ___ a Apartment Cond...

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