True Fitness Technology • O’Fallon, MO • Phone: 800-426-6570/636-272-7100 • Truefitness.com
Page # 30 of 33
CHAPTER 4: CUSTOMER SERVICE
Strength
Fuse XL-1300
REPORTING FREIGHT OR PARTS DAMAGE:
Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during
shipment, please follow the guidelines below to determine the appropriate process for you to follow in case of
damages.
Severe Damage:
Obvious damage to external packaging / internal product. Please refuse the shipment and it will be returned to
TRUE Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales
support team by calling 800.426.6570 Monday-Friday during normal hours of operation to notify us that the
shipment has been refused. Once we have received the damaged shipment, a replacement shipment will be sent
to you. Only refuse the damaged piece if the shipment is multiple boxes.
Slight Damage:
The box may have minimal damages and you are not sure if the actual product is damaged or not. You must
sign the bill of lading as damaged when accepting the shipment. Once you have opened the box and you have
determined something is indeed damaged please gather the serial number, model number, description and
photos of damages. Please make sure the photos include the damaged product as well as the damaged box the
product arrived in. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support
team by calling 800.426.6570 Monday-Friday during normal hours of operation.
Concealed Damage:
You may receive a shipment that looks intact and discover once the box has been opened that there are hidden
damages. Please notify the carrier immediately. We will not be able to file a claim if the carrier is not notified
in a timely manner. Once you have called the carrier you will need to gather the serial number, model number,
description and photos of damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or
sales support team by calling 800.426.6570 Monday-Friday during normal hours of operation.
