TROUBLESHOOTING GUIDE
(CONTINUED)
:
Fault Code
Category
Description
Cause
Corrective Action
Fault CN05: No Lower
Control
Console
No lower board connected
to console - detection wires
not connected.
Loose Cable
Power cycle
Check cable
connections
Console Configured
incorrectly
Re-configure console
Fault CN06: Config
Mismatch
Console
Console is configured for a
product different than that
to which it is connected.
Console Configured
incorrectly
Power cycle
Re-configure console
Loose Cable
Check cable
Connections
Fault CN07:
Calibration Timeout
Console
Incline Calibration was not
able to complete within
allowed time.
Low AC Line Voltage
Retry calibration
Verify AC Voltage at
Outlet
Fault CN08:
Calibration Failed
- Lower Limit Not
Reached
Console
During incline calibration, the
incline stalled before reaching
what should be the lower
limit.
Console displays Fault
Calibration not saved.
Incline disabled.
Power cycle
Check cable
connections
Run incline calibration
Incline Potentiometer
value out of range
Contact dealer or
TRUE service
Fault CN09: Insert
Safety Key
Console
Emergency Circuit opened
Safety Key not engaged
Re-insert safety key
Loose Cable
Check cable
connections
Switch Damaged
Contact dealer or
TRUE service
Fault CN10: E-Stop
Fault
Console
A test of the emergency
circuit has failed
Console Catch
Power cycle
Safety Key not engaged
Re-insert safety key
Loose Cable
Check cable
connections
Switch Damaged
Contact dealer or
TRUE service
Fault CN24: BB Comm
Fault
Console
SBC cannot communicate
with Brainboard
Console
Power cycle
Contact dealer or
TRUE service
Fault CN25: Firmware
Mismatch
Console
Firmware on brainboard
not compatible with SBC
software
Corrupt software
Power cycle
Re-configure console
Firmware and software
versions are not
compatible
Re-install software/
firmware
Contact dealer or
TRUE service
Truefitness.com / 800.426.6570 / 636.272.7100
42