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Serial Server User’s Guide 

Document #40179-120  Rev. A 

i

 

 

TABLE OF CONTENTS 

 

Section 1 – Product Overview 

Introduction............................................................................................................................ 1-1

 

Package Contents ................................................................................................................... 1-1

 

About this User’s Guide......................................................................................................... 1-1 
Windows System Requirements ............................................................................................ 1-2 
Wireless Serial Server Requirements..................................................................................... 1-2 
Component Descriptions........................................................................................................ 1-3 
       LED Indicators................................................................................................................ 1-4 
       Pushbutton Functions...................................................................................................... 1-4 
Factory Default Settings ........................................................................................................ 1-5 
       Configuration Notes........................................................................................................ 1-5 

 

Section 2 – Hardware Installation 

Install the TROY Serial Server (for wired and wireless models) .......................................... 2-1 

 

Section 3 – Configuration and Management 

Configuration Options ........................................................................................................... 3-1

 

       ExtendView Utility ......................................................................................................... 3-1 
       Installing the ExtendView Utility 

(Windows Operating Systems)

.......................................... 3-1 

       Web Browser Interface ................................................................................................... 3-1

 

       HP Web JetAdmin Utility ............................................................................................... 3-1 
       Command Console.......................................................................................................... 3-2 
Configuring the Serial Server via an Ethernet Connection.................................................... 3-2 
Configuring the Serial Server via a Serial Connection .......................................................... 3-4 
First-Time Configuration of the Wireless Serial Server Uisng 802.11b................................ 3-5 
Verifying the Serial Server’s Connection to a Serial Device................................................. 3-6 
Changing the Serial Settings .................................................................................................. 3-7 
       Changing the Baud Rate ................................................................................................. 3-7 
       Changing the Serial Port Protocol................................................................................... 3-7 
Using the MODBUS Protocol ............................................................................................... 3-8 
       Serial Transmission Modes............................................................................................. 3-8 
       Typical MODBUS Applications..................................................................................... 3-8 
       Changing the MODBUS Settings ................................................................................... 3-8 

 

Section 4 - Troubleshooting 

Introduction............................................................................................................................ 4-1 
Troubleshooting Installation Problems .................................................................................. 4-1

 

Troubleshooting Network Configuration Problems............................................................... 4-1 
Troubleshooting Windows Problems..................................................................................... 4-2 
Troubleshooting Wireless Configuration Problems............................................................... 4-2 

 

Section 5 – Where to Get Help 

Obtaining Technical Assistance............................................................................................. 5-1 
       Worldwide Web Support ................................................................................................ 5-1 
       Technical Support ........................................................................................................... 5-1 
Returning Products ................................................................................................................ 5-2 
Contacts ................................................................................................................................. 5-2 
       Technical Support ........................................................................................................... 5-2 

Summary of Contents for TROY500 Series

Page 1: ...TROY500 Series Serial Server Ethernet and Wireless Serial Servers Installation and User s Guide Part Number 40179 120 Revision A ...

Page 2: ... LaserWriter and AppleTalk are trademarks of Apple Computer Inc IBM LAN Server and AIX are trademarks of International Business Machines Corporation LAN Manager Windows and MS DOS are trademarks of Microsoft Corporation VINES is a trademark of Banyan Systems Inc PrintKit is a trademark of Northlake Software QADD is a trademark of Network Compatibility Group LAN Attached and UNIX Printing for VINES...

Page 3: ...le 3 2 Configuring the Serial Server via an Ethernet Connection 3 2 Configuring the Serial Server via a Serial Connection 3 4 First Time Configuration of the Wireless Serial Server Uisng 802 11b 3 5 Verifying the Serial Server s Connection to a Serial Device 3 6 Changing the Serial Settings 3 7 Changing the Baud Rate 3 7 Changing the Serial Port Protocol 3 7 Using the MODBUS Protocol 3 8 Serial Tr...

Page 4: ...mation for Canadian Users IC notice A 2 Information for European Users A 3 Declaration of Conformity CE A 3 Appendix B Product Specifications Appendix C Serial Port Pinouts Serial Port Pinouts C 1 TCP Port Connections C 1 Appendix D Alternate Power Source Configuration RS 232 Port D 1 RS 422 485 Full Duplex Port D 1 RS 485 Half Duplex Port D 2 Appendix E Loading New Firmware ...

Page 5: ...ing networking professionals with advanced features for configuration TROY is confident that you will enjoy the many features of the Serial Server For more information on this product or for downloading firmware upgrades visit the TROY web site at http www troygroup com Package Contents TROY500 Series Serial Server Power supply adapter TROY Serial Server Installation CD Hardware Installation Guide...

Page 6: ...ed Ethernet enabled computers to connect to the serial sever To configure the wireless TROY Serial Server you will need the following information from your wireless network administrator Wireless Mode used Infrastructure or Ad Hoc The SSID service set identifier for your wireless network The Radio Frequency Channel of the wireless network If you are using TCP IP recommended for Windows Networks an...

Page 7: ...n five seconds will reset the Serial Server to factory default settings LED status indicators used to indicate the operational states of the Serial Server Refer to the next page for detailed LED status light descriptions Ethernet port This port 8 pin RJ45 jack is used for connecting the Serial Server to an Ethernet card hub router or other wired access point for network access Serial port This por...

Page 8: ...a received Yellow ON Green ON Wireless network active wireless models only NETWORK STATUS YELLOW GREEN Yellow Blinking Green Blinking Wireless network data received wireless models only Pushbutton Functions Action Result Depress for less than 5 seconds Generates configuration data that can be viewed using a terminal emulator e g Windows Hyper Terminal or other serial device that can display ASCII ...

Page 9: ...ODBUS character timeout interval 10 3000 ms default 100 ms MBMSGTMO MODBUS message timeout interval 10 3000 ms default 1000 ms N A MODBUS TCP Exception handling Enable Disable default Configuration Notes 1 The MODBUS TCP protocol contains a Unit ID field to identify multiple MODBUS slave devices that are accessible at a single IP address When the MODBUS TCP command contains a Unit ID the MODBUS Ga...

Page 10: ...nce of power up diagnostics for a few seconds If the Serial Server is operating properly the LEDs will blink momentarily and then go out the yellow and green LEDs will illuminate if the wireless network is active and the orange LED will illuminate indicating the device is receiving power refer to page 1 4 for detailed LED status descriptions The unit powers up in the Normal mode which provides for...

Page 11: ...from the TROY web sites USA http www troygroup com Europe http www troygroup de after installation this utility can be run from the START menu INSTALLING THE EXTENDVIEW UTILITY WINDOWS OPERATING SYSTEMS 1 Ensure your PC is connected and has access to your network 2 Connect an available Ethernet cable from your network hub to the Serial Server Ensure the Serial Server is powered ON 3 Insert the CD ...

Page 12: ...e is TWC_xxxxxx where xxxxxx is the last six digits of the MAC address from the label located on the back of the Serial Server 4 If you are using TCP IP recommended for Windows and you do not have a DHCP server see note below you will need to manually assign a valid IP Address if you are not sure what IP address is valid ask your network administrator and then click on OK 5 Configure the 802 11b w...

Page 13: ...to the connected serial device The serial device should display or print the current IP address assigned to the Serial Server by your network DHCP service If your network does not use DHCP then the Serial Server will have the default IP address of 192 0 0 192 In any case your computer must use an IP address other than the one used by the Serial Server in order to establish a connection between the...

Page 14: ...nnection to the Serial Server s serial port using a COM port emulator and a null modem serial cable USING THE INTERNAL CONFIGURATION CONSOLE TO CONFIGURE THE SERIAL SERVER 1 Attach one end of a null modem serial cable to the DB9 serial port of the Serial Server and the other end of the cable to the COM port on your computer 2 Press and hold the Serial Server s test button for at least three second...

Page 15: ...b at 1 2 5 5 and 11 Mbps The wireless network is only active if the Serial Server is not connected to a wired network If a wired link is established to the Serial Server the wireless link is automatically disabled To configure the wireless Serial Server for the first time from a computer via an 802 11b wireless connection you will need to temporarily change your computer s settings to match the de...

Page 16: ...atible serial port parameters The two most common serial communication problems are due to the either the cabling and or mismatched serial port parameters If you are unable to establish a working serial connection between the Serial Server and the connected serial device refer to the troubleshooting section in this User s Guide For additional troubleshooting information refer to the troubleshootin...

Page 17: ...tions and then click on Configuration 3 Click on the Output Port tab and then click on the Serial Settings button 4 After configuring the serial settings click on OK to continue Changing the Baud Rate In some cases it may be necessary to change the baud rate of the serial sever in order to match the baud rate of a particular serial device where the baud rate is fixed Baud is a measurement of trans...

Page 18: ... terminal equipment and data communications equipment employing serial binary data interchange over a wired connection with a maximum range of 50 feet 16 5 meters RS 422 a data transmission system using balanced differential signals voltages to send serial binary data over a wired connection with a maximum range of 4 000 feet 1 2 km RS 485 RS 485HD a data transmission system using balanced differe...

Page 19: ...cal MODBUS Applications Many traditional MODBUS devices can talk over an RS 485 type serial port provided that the transmission distance between the serial device and the TROY Serial Server does not exceed 4 000 feet 1 2 km When using the RS 232 type serial port the connection between the TROY Serial Server and the serial device cannot exceed 50 feet 16 5 meters which is sufficient for short point...

Page 20: ...same logical network as your host computers e g if your computer has an IP address of 192 189 207 3 the Serial Server should have an IP address of 192 189 207 x where x is an integer between 1 and 254 or you must properly configure your router address to work with the Serial Server If your Serial Server is set to Auto or DHCP for obtaining an IP Address it is possible that the Serial Server s IP a...

Page 21: ...erial Server is within range 90 meters or 300 feet and that it is away from metal objects and other devices that generate radio signals like Bluetooth devices cordless phones and microwave ovens Make sure your computer is set to infrastructure mode if you are connecting through an access point or ad hoc 802 11 if you are connecting to the Serial Server without an access point See the documentation...

Page 22: ...manuals and literature as well as utilities and firmware load images Technical Support North and South America If you need to talk to one of our Technical Support Specialists our support line is open Monday through Friday 8 AM to 8 PM Eastern Standard Time U S 48 contiguous States 800 332 6427 Canada Alaska Hawaii and South America 1 304 232 0899 E Mail technicalsupport troygroup com Europe Techni...

Page 23: ...uture reference Serial Server Model _________________________________ Serial Server S N _____________________________________ 3 Make sure that you write the RMA or RGA number on the outside of the shipping container you use to return the product Please ship the defective product s to the appropriate address below North and South America Europe TROY Group Inc TROY GmbH RGA _________ RMA _________ 3...

Page 24: ...ion between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user is cautioned that changes and modifications made to the equipment without the approval of manufacturer could void the user s authority to operate this equipment Operation is subject...

Page 25: ...quipment specified above conforms to the above requirements Standards used and met in the assessment EN55022 1998 Class B CFR Title 47 Part 15 Subpart B and Subpart C sections 15 205 15 207 15 209 and 15 247 ANSI C63 4 2001 Information for Canadian Users IC notice The term IC before the radio certification number only signifies that Industry of Canada technical specifications were met Operation is...

Page 26: ...n against interference with licensed communications devices The internal function is a radio device using the 2 4 GHz frequency band 2 400GHz 2 4835GHz It is intended for wireless communication with other 802 11b enabled devices in an indoor environment The use of 802 11b wireless technology in certain countries may be restricted Before using 802 11b products please confirm with the frequency mana...

Page 27: ...ates in is conformity with the provisions of Council Directives 1999 5 EC March 9 1999 Radio Equipment and Telecommunications Terminal Equipment 89 336 EEC Electromagnetic Compatibility and 73 23 EEC Low Voltage Equipment Standards used and met in the assessment ETSI EN 300 328 2 V1 3 1 2001 12 ETSI EN 300 328 2 V1 2 1 2001 12 ETSI EN 301 489 1 V1 4 1 2002 08 ETSI EN 301 489 17 V1 2 1 2002 08 EN 5...

Page 28: ...t 500 mA at 5 VDC RADIO PERFORMANCE SPECIFICATION Description 2 4 GHz Direct Sequence Spread Spectrum DSSS 802 11b wireless CF card Interoperability Interoperable with Wi Fi WECA certified products AP card etc Host Interface 16 bit CompactFlash V1 4 I O interface type II Chipset Prism 3 0 chipset Data Rate 11 5 5 2 and 1 Mbps per channel Power Consumption TX power consumption 262 mA typical RX pow...

Page 29: ...3 TxD Transmit Data Output 4 DTR Data Terminal Ready Output 5 GND Signal Ground 6 DSR Data Set Ready Input 7 RTS Request To Send Output 8 CTS Clear To Send Input 9 RI Ring or 5 VDC power input selectable via 3 pin jumper PIN RS 422 and RS 485 4 wire full duplex 2 RD Receive Data Differential Input 3 TD Transmit Data Differential Output 4 TD Transmit Data Differential Output 5 GND Signal Ground 6 R...

Page 30: ...as a Data Terminal Equipment DTE port Figure 1 below shows a null modem cable connection to another DTE device Pin Description 1 DCD Data Carrier Detect Input 6 DSR Data Set Ready Input 2 RxD Receive Data Input 3 TxD Transmit Data Output 4 DTR Data Terminal Ready Output 7 RTS Request To Send Output 8 CTS Clear To Send Input 5 Ground 9 RI Ring Input or 5 VDC Power Input Optional Figure 1 RS 422 485...

Page 31: ...elded twisted pair UTP wire is used for the transmit receive pair to minimize EMI emissions and maximize immunity to outside sources see Figure 3 If the TROY Serial Server is the last device in a chain then a 120 ohm terminating resistor should be placed across Pins 3 and 4 The Pin 9 connection is optional Figure 3 Pin Description 3 TX RX Bi Directional 4 TX RX Bi Directional 5 Ground 9 5 VDC Powe...

Page 32: ...out Update for TCP IP window will be displayed Click on OK to continue The Select Update File window will be displayed 2 Select UpdateFiles bin file type locate the Serial Server bin file and then click on Open A window will be displayed see next page showing the file s you have selected including the revision level and date code for each file ...

Page 33: ...v A E 2 3 Verify that the file s are correct and click on OK The utility will begin searching for qualified Serial Servers present on the network 4 When the search process is complete click on OK to continue A list of found devices will be displayed ...

Page 34: ...aded click on the green icon or click on UPDATE Æ START The firmware update process will begin automatically as soon as the Serial Server is ready 6 When the Serial Server is ready the firmware upgrade will begin The IP address of the Serial Server as well as the file you are loading will be displayed ...

Page 35: ...Serial Server User s Guide Document 40179 120 Rev A E 4 7 The update log will be displayed when the update process is finished Click on Close to continue ...

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