TROY Group TROY200 Series Installation And User Manual Download | Manualshive

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User’s Guide

Document #40181-120 Rev. A

5-1

Section 5 – Where to Get Help

Obtaining Technical Assistance

TROY technical support is available to assist you with any questions concerning the setup, operation, or
maintenance of your TROY200 Series Print Server.

Worldwide Web Support

Located at

http://www.troygroup.com/wireless

, the TROY web site provides answers to many common

technical questions and also includes copies of product manuals and literature, as well as utilities and
firmware load images.

Technical Support

North and South America

If you need to talk to one of our Technical Support Specialists, our support line is open Monday through
Friday, 8 AM to 8 PM, Eastern Standard Time.

U.S. 48 contiguous States: (800) 332-6427
Canada, Alaska, Hawaii, and South America: +1-304-232-0899
E-Mail :

[email protected]

Europe

Technical support is available in either German or English from Monday through Thursday, 9 AM to 12
PM and 1 PM to 5 PM, and on Friday from 9 AM to 12 PM and 1 PM to 4 PM.

Phone: +49-7032-9454-21
E-Mail :

[email protected]

Web:

http://www.troygroup.de

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Summary of Contents for TROY200 Series

Page 1: ...TROY200 Series Print Servers Ethernet and Wireless Models Installation and User s Guide Part Number 40181 120 Revision A ...

Page 2: ...orporation UNIX is a trademark of UNIX Systems Laboratories Ethernet is a trademark of Xerox Corporation PostScript is a trademark of Adobe Systems Incorporated NetWare is a trademark of Novell Inc Apple Macintosh LaserWriter and AppleTalk are trademarks of Apple Computer Inc IBM LAN Server and AIX are trademarks of International Business Machines Corporation LAN Manager Windows and MS DOS are tra...

Page 3: ...uring the Print Server via an Ethernet Connection 3 3 Using the ExtendView Utility to Configure the Print Server 3 3 Using the Web Browser Interface to Configure the Print Server 3 4 Using the Internal Command Console to Configure the Print Server 3 5 First Time Configuration of the Wireless Print Server Using 802 11b or 802 11g 3 5 Windows Print Queue Configuration 3 6 Macintosh Print Queue Confi...

Page 4: ...r United States Users A 1 Declaration of Conformity FCC A 2 Information for Canadian Users IC notice A 2 Information for European Users A 3 Declaration of Conformity CE A 3 Appendix B Updating Firmware Loading New Firmware Using the TCP IP Update Utility B 1 Loading New Firmware Macintosh OS X B 4 ...

Page 5: ...res for configuration TROY is confident that you will enjoy the many features of this print server Refer to the Hardware Installation Guide provided in the product package for hardware setup information For additional information on this product or for downloading firmware upgrades visit the TROY web site at http www troygroup com wireless Package Contents TROY Print Server Power supply adapter US...

Page 6: ...ur Windows based system should include the following components A PC with a 133 MHz or higher processor Microsoft Windows operating system At least 64 MB of RAM memory At least 3 MB of free hard disk space to install the software A CD ROM drive to load the software A PC equipped with a USB version 1 1 or 2 0 port An Internet connection for online product registration Other Operating System Require...

Page 7: ...ucture or Ad Hoc The SSID service set identifier for your wireless network If you are using TCP IP recommended for Windows Networks and are not connected to a DHCP server for obtaining an IP Address automatically you will need a unique IP Address for the wireless print server for example 192 168 1 14 If the wireless print server is not on the same IP subnet as the computers you are printing from y...

Page 8: ... the operational states of the print server Refer to the LED status light descriptions on the next page Ethernet Port This port is used for connecting the print server to a 10 100Base TX Ethernet card hub router or other wired access point for network access Parallel port The parallel port is used for connecting the print server to the IEEE 1284 compliant parallel port of your printer parallel por...

Page 9: ...g Device error OFF No Ethernet link Green ON 100baseTX link Green Blinking 100baseTX data Orange ON 10baseT link 10 100 GREEN ORANGE Orange Blinking 10baseT data OFF No wireless link Green ON Wireless link WIRELESS GREEN Green Blinking Wireless data OFF No printer attached Green ON Printer ready Green Blinking Printer data USB USB PORT MODELS ONLY GREEN ORANGE Orange ON Printer error OFF No device...

Page 10: ...00 Series Print Server is shipped with a default configuration The settings can be changed to suit specific installation requirements via the ExtendView Utility or other SNMP based utilities the embedded Web server or via a Telnet connection to the Print Server s internal console The factory default settings can be easily restored at any time by performing a cold reset press and hold the pushbutto...

Page 11: ...int server for example 004017023F96 You may need this number in order to configure the print server 2 Mount the print server on either the printer or the desktop Printer mount attach the print server to a suitable location on the side or rear of your printer by applying an adhesive Velcro strip provided in the printer mounting kit to your printer and at the top of the print server as it is to be a...

Page 12: ...rver OFF and then ON again If the problem persists refer to the Troubleshooting section in this User s Guide 5 Connect the print server to your network through a switch or hub using a category 5 CAT5 Ethernet cable The print server s IP address must be configured before a network connection is available If your network offers DHCP Dynamic Host Configuration Protocol the print server will automatic...

Page 13: ... Eastern Standard Time or visit the TROY web site at http www troygroup com or send an e mail to technicalsupport troygroup com for assistance Customers located outside the United States please call 304 232 0899 European customers please call 49 0 7032 9454 21 or send an e mail to support troygroup de for assistance NOTE Before attempting to print it is very important to verify the connection betw...

Page 14: ...gure for TCP IP Netware AppleTalk and the wireless settings for wireless print server models only uses a 32 bit graphical user interface works with Windows PCs running the TCP IP protocol included on the TROY200 Series Print Server installation CD can be downloaded from the TROY web sites USA http www troygroup com Europe http www troygroup de after installation this utility can be run from the ST...

Page 15: ...ot available through ExtendView or the Web Browser Interface the default password is ACCESS can be accessed via TELNET using the print server s Ethernet connection type HELP for a list of console commands NOTE When connected press ENTER to get the prompt enter the password ACCESS will not ECHO on your screen and press ENTER to get a Local prompt no response required for the Enter Username prompt W...

Page 16: ...settings wireless print servers only To operate on a wireless network you must select your country or region from the drop down list This field designates the region of operation for which the wireless interface is intended It may not be legal to operate the print server in a country region other than the country region shown in the drop down list You must also set the wireless mode ad hoc or infr...

Page 17: ...hich the wireless interface is intended It may not be legal to operate the print server in a country region other than the country region shown in the drop down list You must also set the wireless mode ad hoc or infrastructure SSID channel and WEP encryption of the wireless print server to the same configuration as the wireless network you want the print server to communicate on All nodes of a wir...

Page 18: ...d connection However if you choose to configure the wireless print server for the first time from a computer via an 802 11b or 802 11g wireless connection you will need to temporarily change the settings on your computer to match the default settings of the print server as follows Wireless Mode Ad Hoc sometimes referred to as Peer to Peer Channel 11 SSID or wireless network name printer You should...

Page 19: ...ctions to complete this installation 3 Install the printer driver software according to the documentation for the printer 4 Click the Windows Start button select Settings and then Printers Start then Printers and Faxes if you are using Windows XP 5 Right click on the printer you wish to associate with the network port and then select Properties 6 If you are using Windows NT 2000 XP 2003 go to the ...

Page 20: ...s connected and install the printer driver 1 Verify that Ethernet is enabled from the Network Control Panel or AppleTalk Control Panel 2 At a Macintosh workstation from the Apple menu open the Chooser 3 If the Chooser window displays an AppleTalk zone list select the necessary zone Click on the icon for the printer driver you are going to use If you have a Postscript printer you can use the LaserW...

Page 21: ...ctory Services 5 All of the available AppleTalk printers on the network should appear Click on the one you wish to add and then click Add The printer will now appear in the Printer List 6 To print from an application program go to File and then Print select the desired printer and then click on Print Configuring to Print Using TCP IP OS 10 x 1 From the System Dock click on the Print Center icon an...

Page 22: ...ol related problem Checking the Interface between the Print Server and the Printer 1 Ensure that the print server is securely plugged into the printer 2 After the printer is powered ON wait until the printer initializes and then print a self test page by pushing the Test button on the back of the print server for approximately one second If the self test does not print then there is possibly a har...

Page 23: ...f you have a bridge or router located between the TROY print server and the host computer make sure that the device is set up to allow the print server to send and receive data from the host For example a bridge can be set up to only allow certain types of Ethernet addresses to pass through a process known as filtering therefore such a bridge must be configured to allow TROY print server addresses...

Page 24: ... or configure the print server to be on a STATIC address outside the scope of DHCP addresses The problem may be the result of mismatched or duplicate IP addresses Verify that the IP address is correctly loaded into the TROY print server via the self test page or through the remote console and make sure that no other nodes on the network have this address duplicate addresses are the biggest cause o...

Page 25: ...nnecting through an access point or ad hoc 802 11 if you are connecting to the print server without an access point See the documentation for your wireless adapter for details If you want to use WEP encryption or password protection for your wireless network and your wireless adapter or access point normally uses a password or passphrase instead of WEP it should allow you to enter 0x followed by a...

Page 26: ... and literature as well as utilities and firmware load images Technical Support North and South America If you need to talk to one of our Technical Support Specialists our support line is open Monday through Friday 8 AM to 8 PM Eastern Standard Time U S 48 contiguous States 800 332 6427 Canada Alaska Hawaii and South America 1 304 232 0899 E Mail technicalsupport troygroup com Europe Technical sup...

Page 27: ...e reference Print Server Model ________________________________ Print Server S N ____________________________________ Make sure that you write the RMA or RGA number on the outside of the shipping container you use to return the product Please ship the defective product s to the appropriate address below North and South America Europe TROY Group Inc TROY GmbH RGA _________ RMA _________ 3 Bryan Dri...

Page 28: ...between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user is cautioned that changes and modifications made to the equipment without the approval of manufacturer could void the user s authority to operate this equipment Operation is subject to ...

Page 29: ... Inc hereby declares that the equipment specified above conforms to the above requirements Standards used and met in the assessment EN55022 1998 Class B CFR Title 47 Part 15 Subpart B Subpart C and Subpart E Information for Canadian Users IC notice The term IC before the radio certification number only signifies that Industry of Canada technical specifications were met Operation is subject to the ...

Page 30: ...pitals or in any other environment where the risk of interference with other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies to the use in a specific organization or environment you are encouraged to ask for authorization to use 802 11x wireless technology prior to switching it on Consult your physician or the manufacturer of personal medic...

Page 31: ...y user defined configuration options 1 Run the TROY Wireless Update utility for TCP IP The About Update for TCP IP window will be displayed Click on OK to continue The Select Update File window will be displayed 2 Select UpdateFiles bin file type locate the print server bin file and then click on Open A window will be displayed see next page showing the file s you have selected including the revis...

Page 32: ...erify that the file s are correct and then click on OK The utility will start searching for qualified print servers present on the network 4 When the search process is complete click on OK to continue A list of discovered devices will be displayed ...

Page 33: ...lick on the green icon or click on UPDATE Æ START The firmware update process will begin automatically as soon as the print server is ready 6 When the print server is ready the firmware upgrade will begin The IP address of the print server as well as the file you are loading will be displayed ...

Page 34: ...l command prompt and type cd desktop 3 Type tftp enter the IP address of the print server and then press Enter e g tftp 192 168 0 4 4 Type binary and then press Enter 5 At the tftp prompt type put firmware file name password of the print server example put ppusb bin access NOTE To upgrade your print server s firmware from operating systems other than Windows or Macintosh refer to the Print server ...

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