User’s
Guide
Document #40182-120 Rev. A
22
Returning Products
If you need to return a TROY product for any reason (failures, incorrect
shipments, etc.), follow the steps below:
1. Contact the TROY Technical Support group at (304) 232-0899 to
request a Return Goods Authorization (RGA) number (for North and
South American customers), or call +49-7032-9454-21 (for
European customers) and request a Return Material Authorization
(RMA) number.
2. Be prepared with the serial number of the unit you are returning.
You will be asked for the serial number to verify warranty coverage.
Please record these serial numbers in the space provided below for future
reference.
Print Server Model #:
________________________________
Print Server S/N:
____________________________________
Make sure that you write the RMA or RGA number on the outside of the
shipping container you use to return the product. Please ship the
defective product(s) to the appropriate address below:
North and South America: Europe:
TROY Group, Inc.
TROY GmbH
RGA#
_________
RMA#
_________
3
Bryan
Drive
Schwarzwaldstr.
99
Wheeling, WV 26003
D-71083 Herrenberg,
Germany
