Q: Why those two USB ports don’t charge my
device properly, or the charging speed is
slow?
A: Please verify whether:
1) this plug adapter is securely plugged into an
active Type A outlet, and its white LED indicator
gets lit up;
2) your USB charging cable isn’t broken; 3) your
device requires Quick Charge, which is NOT
supported by TROND Prime Nano.
All TROND products come with 18-month
product warranty and 30-day money back
guarantee.
If unluckily you receive a defective product,
please feel free to email us at
to claim your product
warranty, even when Amazon’s first 30-day
return window has been closed.
Our service team is always ready to help. Rest
assured that you will be in good hands!
Warranty Information
