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6.2 Frequently asked questions:
1) My computer fails to detect the device
In this case, please try to connect the cable of video stand to another USB port. Please
ensure the USB cable is connected to a computer’s USB port with a USB 2.0 interface
on the back when connecting to a desktop computer, to avoid failure in functioning
properly. If a USB extension cable is used, please use qualified cable.
When using the Document Camera A405 on a platform of 3-5 meters high, it is
recommended to replace the USB cable USB AM-BM A to B (as shown in the figure
below):
2) In the case of having problems with device and software installation, please check
the following:
Try and re-plug the device or connect the device to another USB port and re-locate the
device.
You can also try on another computer if you have exhausted all ports on the computer
you are currently trying it on. If not recognized on more than 1 PC, there may be a
device issue or cabling issue. Try another USB cable if you have one.
If the device reports an error caused by improper operation or compatibility problems
and stops working while running under Windows 7/8 64-bit systems, please try to
uninstall ALL drivers and software; reboot your PC and try a CLEAN install to see if this
helps.
BM-B
AM-A
