Service Policy
In the event of a complaint occurring, the
following procedure should be followed:
1
Telephone Customer Service on (024) 7637
2222 (08457 626591 in Scotland and in Northern
Ireland), having available the model number and
power rating of the product, together with the
date of purchase.
2
Triton Customer Service will be able to confirm
whether the fault can be rectified by either the
provision of a replacement part or a site visit from
a qualified Triton service engineer.
3
If a service call is required it will be booked and
the date of call confirmed. In order to expedite
your request, please have your postcode available
when booking a service call.
4
It is essential that you or an appointed
representative (who must be a person of 18 years
of age or more) is present during the service
engineer's visit and receipt of purchase is shown.
5
A charge will be made in the event of an aborted
service call by you but not by us, or where a call
under the terms of guarantee has been booked
and the failure is not product related (i.e. scaling
and furring, incorrect water pressure, installation
faults).
6
If the product is no longer covered by the
guarantee, a charge will be made for the site visit
and for any parts supplied.
7
Service charges are based on the account being
settled when work is complete, the engineer will
then request payment for the invoice. If this is not
made to the service engineer or settled within 10
working days, an administration charge will be
added.
Replacement Parts Policy
Availability:
It is the policy of Triton to maintain
availability of parts for the current range of
products for supply after the guarantee has
expired. Stocks of spare parts will be maintained
for the duration of the product’s manufacture and
for a period of five years thereafter.
In the event of a spare part not being available a
substitute part will be supplied.
Payment:
The following payment methods can be
used to obtain spare parts:
1
By post, pre-payment of pro forma invoice by
cheque or money order.
2
By telephone, quoting credit card (MasterCard
or Visa) details.
3
By website order, www.tritonshowers.co.uk
Triton Plc, Shepperton Park, Caldwell Road,
Nuneaton, Warwickshire. CV11 4NR
Triton Plc guarantee this product against all
mechanical defects arising from faulty
workmanship or materials for a period of five
years for domestic use only, from the date of
purchase, provided that it has been installed by a
competent person in full accordance with the
installation and operating instructions.
Any part found to be defective during this
guarantee period we undertake to repair or
replace at our option without charge so long as it
has been properly maintained and operated in
accordance with the operating instructions, and
has not been subject to misuse or damage.
This product must not be taken apart, modified or
repaired except by a person authorised by Triton
Plc. This guarantee applies only to products
installed within the United Kingdom and does not
apply to products used commercially.
This guarantee does not affect your statutory
rights.
What is not covered:
1
Breakdown due to:
a)
use other than domestic
use by you or your resident family;
b)
wilful act or
neglect;
c)
any malfunction resulting from the
incorrect use or quality of gas or water or
incorrect setting of controls;
d)
faulty installation.
2
Repair costs for damage caused by foreign
objects or substances.
3
Total loss of the product due to non-availability
of parts.
4
Compensation for loss of use of the product or
consequential loss of any kind.
5
Call out charges where no fault has been found
with the unit.
6
The cost of repair or replacement of
sprayheads, hoses, riser rails and/or wall brackets,
or any other accessories installed at the same
time.
7
The cost of routine maintenance, adjustments,
overhaul modifications or loss or damage arising
therefrom, including the cost of repairing
damage, breakdown, malfunction caused by
corrosion, furring, pipe scaling, lime scale, system
debris or frost.
T
R I T O N
S
T A N D A R D
G
U A R A N T E E
Customer Service
☎
(024) 7637 2222
Scottish and Northern Ireland
Customer Service
☎
08457 626591
Trade Installer Hotline
☎
(024) 7632 5491
Fax: (024) 7632 4564
www.tritonshowers.co.uk
E mail: [email protected]