Ceramic Coating 5-Year Guarantee
We guarantee that the Grill/Griddle’s nonstick ceramic coating will not peel, chip, or blister with
normal consumer use for 5 years. In addition, a 60-Day Money-Back Guarantee applies to all of our
products, and if fewer than 60 days have passed since you received the product, you may be eligible
for a full refund of your purchase price. You may review our 60-Day Money-Back Guarantee by
visiting http://www.tristarcares.com/guarantee-and-return-policy.php
If more than 60 days have passed since you received the product and the ceramic coating peels,
chips, or blisters, you may return the product to us for replacement. Please call customer service at
1-973-287-5113 or send an email to [email protected] and request a return merchandise
authorization number.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address,
(3) phone number, (4) email address, (5) reason for return, (6) proof of purchase or order number, (7)
and specify on the note whether you are requesting a refund or replacement. If you are requesting
a replacement, include (8) a check or money order for $5.00 per unit.Write the return merchandise
authorization number on the outside of the package.
Send the product to the following address:
Shaq Grill/Griddle
Tristar Products Inc.
500 Returns Road
Wallingford, CT 06495
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