16
Configuration and Operation
Remote Monitoring and Control
The PDU can be monitored and controlled remotely via Web browser, telnet and SNMP-based
Network Management Systems. For more information about configuration and operation of the
PDU via the PowerAlert Device Manger, refer to the LX Platform User’s Guide, which can be found
by going to www.tripplite.com/support and typing
LX Platform
in the search field.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended
Warranty and On-Site Service Programs are also available from Tripp Lite. For more information
on service, visit www.tripplite.com/support. Before returning your product for service, follow these
steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA) number,
which is required for service. This simple on-line form will ask for your unit’s model and
serial numbers, along with other general purchaser information. The RMA number, along
with shipping instructions will be emailed to you. Any damages (direct, indirect, special
or consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an
authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA
number on the outside of the package. If the product is within its warranty period, enclose
a copy of your sales receipt. Return the product for service using an insured carrier to the
address given to you when you request the RMA.
18-09-442-93349E.indb 16
9/27/2018 12:22:22 PM
