360 DSP - Operation Manual, Wi-Fi Option
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Auto Test Apps
The 360 DSP features next generation auto test applications that practically walk the
technician through a job. By performing standardized measurement tests at various required
locations on the job site using user set test plans, channel plans and limit sets, the meter very
clearly indicates (using color and symbols) what areas still need attention, before the
technician leaves the job site.
Multi-user support allows technicians that work in various territories to easily switch channel
plans and standardized auto test apps and test limits or login as a completely different user.
The built-in web browser allows techs to upload job data in near real-time as well as transmit
and receive channel plans, auto tests, work orders and firmware. Leaving less room for entry
error, this new simple user interface can translate into less training and more efficient time in
the field for techs. The 360 DSP also offers a higher comfort factor for novice technicians,
reducing decision making in the field, which can ultimately result in more productive work days
and more satisfied customers.
Justify ROI
Field operations managers can now easily verify that all of their technicians are performing the
proper tests and are doing so at the right place and timein near-real time. The potential
benefits include identifying techs who need additional training, improving team performance,
reducing truck rolls and cutting operating costs could obviously be significant.
At a higher level ViewPoint can deliver simple, standardized, system-wide reports and
dashboards that can help a director or VP of technical operations view the entire operation at
a glance to gain information that can be used to reduce service and repeat trouble calls.
Essentially, this integrated system approach allows cable operators to see much more of their
home certification operations and use the information in practical ways. The insights can
enable them to identify both localized problems and highlevel system issues to make
decisions based on a clearer understanding of their overall operations and the associated
ROI.
Combining 360 DSPs in the field with the new ViewPoint WFM Module in the back office,
managers can view the health of their entire system in near real-time, for total Home
Certification management.
