CHANGES TO THIS POLICY
TrickleStar may revise this Policy from time to time. The latest version of the policy
will govern our use of your information and will always be published on the TrickleStar
website (www.TrickleStar.com). By continuing to access or by using the TrickleStar
website, TrickleStar Portal and/or TrickleStar App (iOS or Android) after those
changes become effective, you agree to be bound by the revised Policy.
HOW TO CLAIM UNDER THIS LIMITED WARRANTY
Before making a claim under this Limited Warranty, the owner of the Product must
(a) notify TrickleStar of the intention to claim by visiting TrickleStar.com/support
during the Warranty Period and providing a description of the alleged failure; and
(b) comply with TrickleStar’s return shipping instructions.
TrickleStar will have no warranty obligations to a returned Product if it determines, in
its reasonable discretion after examining of the returned Product, that the Product is
an Ineligible Product (defined below). TrickleStar will bear all costs of return shipping
to owner and will reimburse any shipping costs incurred by the owner, except to any
Ineligible Product, for which the owner will bear all shipping costs.
WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover the following (collectively “Ineligible Products”):
(i) Products that have been subject to: (a) modifications, alterations, tampering,
or improper maintenance or repairs; (b) handling, storage, installation, testing,
or use, not in accordance with the Installation Manual or other instructions
provided by TrickleStar; (c) abuse or misuse of the Product; (d) breakdowns,
fluctuations, or interruptions in electric power or telecommunications network; or
(e) Acts of God, including but not limited to lightning, flood, tornado, earthquake,
or hurricane;
(ii) Any non-TrickleStar branded products, even if packaged or sold with TrickleStar
Product.
(iii) This Limited Warranty does not cover consumable parts, including batteries,
unless damage is due to defects in materials or workmanship of the Product, or
software (even if packaged or sold with the Product).
(iv) Installation or dismantling costs.
