31
Catchbox Pro
7 Troubleshooting
Problem
Possible Cause
Solution
No sound
1) Catchbox Pro Module is not turned on,
indicated by no light on the status LED.
2) 3rd party transmitter or receiver is not
turned on or these are not paired.
1) Turn on the Catchbox Pro Module using the
power switch located at the back of the device.
The LED status light should turn green. If it
doesn’t, you may need to replace the battery.
2) Make sure both the 3rd party wireless
transmitter and receiver are on and paired with
each other. See corresponding 3rd party user
manual for further assistance..
Audio signal
dropouts or
breaks
1) Wireless connection between 3rd party
transmitter and receiver is weak and
unreliable.
1) See 3rd party transmitter and receiver
user manual for more assistance. Common
causes for a weak unreliable signal are that
the receiver and the transmitter are located
too far away from each other, the signal is
being absorbed by objects between the two
devices, and/or other devices are operating
on the same frequency band, congesting the
frequency band.
Distorted sound
1) Adapter cable is broken or not properly
attached.
2) Volume too high.
1) Check the adapter cable connection to
the 3rd party transmitter as well as to the
Pro Module. If problem persists, replace the
adapter cable.
2) Reduce the output volume at the receiver by
using the volume knob.
Pro Module
falling out of
cover
1) The magnetic locks are misaligned.
2) Magnetic lock has been damaged or
magnets have lost strength.
1) Align the magnets by twisting the Catchbox
Pro Module inside the cover.
2) Get the product serviced.
Audio feedback
1) Catchbox microphone is situated too
close to the speaker system.
1) Move Catchbox microphone away from the
speakers.
For more technical assistance, contact us by email ([email protected]) or visit our website
(www.getcatchbox.com).
