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11
GB
Troubleshooting guide
Problem
Possible root cause
Solution
Weak or
missing signal
Often this is caused by a short or
a missing connection in the coax
cable or the cable connectors.
Check LED on
PSU/power inserter
(optional accessory IFP XXX)
Check LED on UFO antenna
Remove the cable from the PSU/
power inserter. If the LED lights
up, there is a short in the cable.
Repair or replace the cable.
If the LED lights up on the PSU/
power inserter but not on the
UFO, there is possibly a missing
connection in the cable or
connectors.
If the LED is still on, repair or
replace cable and/or connectors.
If the LED is still off, replace the
PSU/power inserter.
Interference
Interference is often caused by
electronic equipment – mobile
phones, computers, tablets or
transmitters being used in close
proximity to the UFO.
Increase the distance to the
interfering source of possible.
Increase the height of the UFO in
order to improve signal reception.
Pixelation and
missing audio
Pixelation and missing audio
is often caused by electronic
equipment – mobile phones,
computers, tablets or transmitters
being used in close proximity to
the UFO.
Increase the distance to the
interfering source of possible.
Increase the height of the UFO in
order to improve signal reception.
Ghosting;
double pictures
(analog signal only)
Ghosting is caused by the TV
signal being reflected from
buildings, large ships etc.
Change position a few meters
will often solve the problem.