6
A qualified field service engineer is available to attend a
breakdown or manufacturing fault occurring while the
appliance is under guarantee.
The appliance must be made available for service during
normal working hours, Monday to Friday.
Please note, upon attendance by a Trianco field
service engineer, a charge will be made on-site
where:
•
The field service engineer finds no fault with the
appliance
•
The cause of the appliance is due to lack of oil, or a
fault in the oil supply
•
The cause of a breakdown is due to other parts of
the system not manufactured by Trianco
•
The cause of the breakdown is due to incorrectly
fitted spare parts, or third-party spares not
designed for specific use with the appliance
•
The appliance has not been correctly installed as
recommended in these instructions, or by
unqualified persons
•
The breakdown occurs outside the guarantee
period
•
The appliance has not been maintained correctly
•
The breakdown occurs due to use of the appliance
not sanctioned by these instructions
•
The breakdown occurs as a direct result of
unauthorised third-party work on the appliance
Important:
Invoices for attendance and repair work carried out
on this appliance by any third party will not be
accepted unless authorised
in advance
by the
Trianco service centre.
TECHNICAL ASSISTANCE
A team of trained technical advisors are available to discuss
any problem with the appliance which may occur. In many
cases, the problem may be solved over the telephone,
eliminating the need for a service visit.
HOW TO REPORT A FAULT
Step 1:
Contact your installer or service engineer, who should
thoroughly check all recent work before the attendance of
our field service engineer is requested.
Step 2:
If your appliance has developed an in-guarantee fault,
contact the Trianco service centre for assistance. You will
be provided with the name and contact details of our local
service agent.
If your own installer/service engineer is unavailable, contact
the Trianco service centre. Please be aware that a charge
may be made for any visit not covered by the appliance
guarantee.
Before contacting either the Trianco service centre or
the technical advice line, please have the following
information ready:
1) Appliance serial number, or your unique customer
identification number (issued upon registration of the
appliance with Trianco)
2) Description of fault
3) Date of installation
Boiler Serial No.: __________________________
Cust. ID No.:
__________________________
Installation Date: ___/___/___
Corrosion Inhibitor Fitted: YES: ___ NO: ___
SERVICE CENTRE AND TECHNICAL SUPPORT
Tel: 0114 257 2300
Fax: 0114 257 2338
Hours of Business
Monday – Thursday: 8:30 – 16:45
Friday: 8:30 – 14:30
AFTER-SALES SERVICE INFORMATION