Tria Beauty
EN
17
16
YOUR QUESTION
IT’S POSSIBLE THAT
HOW TO TROUBLESHOOT
When I put my
Laser 4X against my skin,
nothing happens.
Your Tria Laser 4X
is plugged into the
battery charger.
Your Tria Laser 4X will not work
when it is plugged in to the
battery charger. Unplug your
Tria Laser 4X.
The treatment window isn’t
completely in contact with
your skin.
Confirm that the treatment
window is completely flat
against your skin.
The area you’re trying to
treat is too small, curved
or bony to treat.
Try again, pulling the skin flat.
If you can’t get the whole
treatment window to touch the
treatment area, then the Tria
Laser 4X won’t work.
I can’t use my Tria Laser 4X
and an image of a lock shows
on the display.
Your Tria Laser 4X
is locked.
The Tria Laser 4X will lock when
it’s not in use. Unlock your Tria
Laser 4X with the skin sensor.
(see page 11)
The display is
flashing quickly.
Your Tria Laser 4X is not
working properly.
Please contact Customer Service
for assistance.
Dirt or debris is stuck to the
treatment window.
Your Tria Laser 4X needs
to be cleaned.
See cleaning instructions on
page 14. If you can’t get the area
clean, contact Customer Service
for assistance.
YOUR QUESTION
IT’S POSSIBLE THAT
HOW TO TROUBLESHOOT
I tried to unlock the Tria
Laser 4X, but it’s still locked.
It may not be safe for you
to use the Tria Laser 4X.
Match your skin tone to the
Skin Tone Chart on the inside
cover of this booklet, and
contact Customer Service
with any questions.
You didn’t use the skin
sensor correctly.
Try again, holding the skin sensor
flat and firm against your skin.
(see page 11)
When I reposition the Tria
Laser 4X, it seems to take
a long time before the next
pulse of laser light.
The room is warm.
The Tria Laser 4X may
pulse at a slower rate
in a warm environment.
Use the Tria Laser 4X
in a cooler environment.
My Tria Laser 4X was
working properly, but then
it stopped working. The
display is off and does not
turn on even when I press
the power button.
The battery needs
to be charged.
Charge your Tria Laser 4X.
(see page 9)
When I’m using my Tria Laser
4X, I can hear a fan working.
This is normal.
Continue your treatment.
