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FREQUENTLY ASKED QUESTIONS
Q: Do you have installation videos?
A:
Yes, visit trexrainescape.com for installation videos and photos.
Q: Can I install the system myself?
A:
Yes, however, it is easier to install with two people. If you have any questions,
call a Trex RainEscape specialists at 1-877-348-1385.
Q: Can I install this over an existing deck?
A:
Yes, however, it is ideally installed during new construction. You will need to remove
the existing deck boards to install the system.
Q: How durable is the Trex RainEscape System?
A:
Trex RainEscape is made with durable poly and ultra violet inhibitors. This will protect
the Trex RainEscape system from sun, snow and rain. The system comes with a
20-year warranty.
Q: How do you clean out the debris?
A:
There should be very little, if any, debris that enters the system because it has to be
small enough to fit through the decking. Regular deck maintenance prevents most
debris build-up as small debris simply passes through the system with water. In the
rare case that there is some build up, use the 2x4 access panel.
Q: Can I install the Trex RainEscape system near Low-E doors and windows?
A:
Yes, but caution must be used. Low-E glass reflects more sunlight, and it can be
observed that the extra reflectivity combined with any concavity in the glass can act
like a concave mirror, concentrating sunlight onto outdoor objects including decking.
This can result in an extreme amount of heat in areas of the decking surface which
can cause more movement of the deck than usual. Care should be used in choosing
fasteners so as not to cause issues with the RainEscape system.
Q: How bright is the Trex RainEscape Soffit light?
A:
The output of the Trex RainEscape Soffit light is about 500lm which is roughly
equivalent to a 45W floodlight in the same color temperature.
Q: If I run into problems, is there a number I can call to ask questions?
A:
Yes, please call a Trex RainEscape specialist at 1-877-348-1385
or visit www.trexrainescape.com.
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