5
Troubleshooting
Q1:
A1:
Q2:
A2:
Q3:
A3:
Q4:
A4:
Q5:
A5:
My computer does not detect the TVP-SP3. What should I do?
First, make sure your computer meets the minimum requirements as specified in Section 1 of this
Quick Installation Guide. Second, make sure the USB cable is physically plugged in as described in
Section 2. Third, try installing the TVP-SP3 to a different USB port of your computer.
I am unable to make a call. What should I do?
First, make sure that you have Internet connectivity. Second, make sure that you have signed into
your Skype™ account. Third, make sure that you see the
TVP-SP3
software icon located on the system
tray . If you do not see this icon, go to
Start -> Program Files -> TRENDnet -> TVP-SP3
. Fourth,
make sure that you have followed the exact steps in section 3 of this Quick Installation Guide.
The speaker/microphone function does not work. What should I do?
First, make sure that you have installed the TVP-SP3
VoIP USB Phone
software program as
described in Section 2. Second, right click on the
TVP-SP3
software icon located on the system tray
and select
Audio Device Settings
. Make sure speaker and microphone are set to
USB Phone
. Third,
right click on the
TVP-SP3
software icon and select
Volume Settings
. Make sure the volume is set
appropriately for the microphone and speaker.
How do I switch back to my computer's original audio settings?
Right click on the
TVP-SP3
software icon located on the system tray and select
Audio
DeviceSettings
. Select the desired
Windows Default Audio Device
for the speaker and microphone.
Then click
OK
.
After I finish installing the TVP-SP3, the Skylook installation window appears. What should I do?
Skylook is an optional bonus program which integrates with Microsoft® Outlook® (required). It allows
you to manage your Skype™ contacts from Outlook®. To install the program, select
Install Skylook
(recommended)
and click
Next
. Then follow the
Install Wizard
directions to complete the installation. If
you do not want to install the program, select
Don’t Install
.
If you still encounter problems or have any questions regarding the TVP-SP3, please refer to the User's Guide
included on the Utility & Driver CD-ROM or contact TRENDnet's Technical Support Department.
Certifications
This equipment has been tested and found to comply with FCC and CE Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received. Including interference that may cause undesired operation.
NOTE:
THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY
TO OPERATE THE EQUIPMENT.
Waste electrical and electronic products must not be
disposed of with household waste. Please recycle where
facilities exist. Check with you Local Authority or Retailer
for recycling advice.
