Limited Warranty
- 2 Years Limited Warranty
AC/DC Power Adapter, Cooling Fan and Power Supply carry a 1 year limited warranty
TRENDnet warrants its products against defects in material and workmanship, under normal
use and service, for the following lengths of time from the date of purchase.
TU2-EX12
If a product does not operate as warranted during the applicable warranty period, TRENDnet
shall reserve the right, at its expense, to repair or replace the defective product or part and
deliver an equivalent product or part to the customer. The repair/replacement unit's warranty
continues from the original date of purchase. All products that are replaced become the
property of TRENDnet. Replacement products may be new or reconditioned. TRENDnet
does not issue refunds or credit. Please contact the point-of-purchase for their return policies.
TRENDnet shall not be responsible for any software, firmware, information, or memory data of
customer contained in, stored on, or integrated with any products returned to TRENDnet
pursuant to any warranty.
There are no user serviceable parts inside the product. Do not remove or attempt to service the
product by any unauthorized service center. This warranty is voided if (i) the product has been
modified or repaired by any unauthorized service center, (ii) the product was subject to accident,
abuse, or improper use (iii) the product was subject to conditions more severe than those
specified in the manual.
Warranty service may be obtained by contacting TRENDnet within the applicable warranty
period and providing a copy of the dated proof of the purchase. Upon proper submission of
required documentation a Return Material Authorization (RMA) number will be issued. An RMA
number is required in order to initiate warranty service support for all TRENDnet products.
Products that are sent to TRENDnet for RMA service must have the RMA number marked on the
outside of return packages and sent to TRENDnet prepaid, insured and packaged appropriately
for safe shipment. Customers shipping from outside of the USA and Canada are responsible for
return shipping fees. Customers shipping from outside of the USA are responsible for custom
charges, including but not limited to, duty, tax, and other fees.
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