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1. 

1. 

I have verified that my Powerline device is connected to my workstation, but I cannot 

detect other Powerline devices.  What should I do?

1. Verify that you are using Cat. 5, Cat. 5e or Cat. 6 Ethernet network cables for each 

TPL-401E adapter.  

2. Verify that the power outlet of the TPL-401E adapter is plugged into is on the same

electrical system and/or circuit breaker box.  

3. If you are still not able to establish connectivity after performing the above steps, please 

reset both of the TPL-401E adapters to factory default. The default network name/key is 
“HomePlugAV”. The Reset button is located on the bottom of the TPL-401E.

1. With a pin or paperclip, press and hold the reset button for 1 second and release it. 

The LEDs will turn off and turn back on. 

2. To verify connectivity, the PL LED will become solid when the powerline adapters 

establish connectivity. The TPL-401E powerline adapters must have the same 
network name/key in order to connect to each other. 

Note: If you have problems resetting the device, unplug the powerline adapter(s) from 
the power outlet, wait 15 seconds and plug the adapter(s) back into the outlet, then 
repeat the reset procedure.

2. I can detect my Powerline devices on my Powerline network, but I cannot connect to the 
Internet.  What should I do?

Assuming that the Powerline network is connected to a router:

Make sure you are not connecting the device into a surge protector or power strip.  

2. Make sure that your Router is connected to the Internet and one of the Router's LAN ports 

is connected to the TPL-401E's network port). Check both TPL-401E and the router's 
network port LED for positive connection status.

3. Make sure your computer's TCP/IP settings are set to Obtain an IP address 

automatically (see the steps below).

  Troubleshooting

6

Windows 7

1.

 Go into the 

Control Panel

, click 

Network and 

Internet

, click 

Network and Sharing Center

, click 

Change Adapter Settings 

and then right-click the 

Local Area Connection

 icon and then click 

Properties

.

2.

 Click 

Internet Protocol Version 4(TCP/IPv4)

 

and then click 

Properties. 

Then

 

click on 

Obtain an IP address automatically.

Summary of Contents for TPL-401E

Page 1: ...Quick Installation Guide TPL 401E TPL 401E2K 1 01 ...

Page 2: ...English 1 1 Before You Start 2 How to Install 2 3 LEDs and Buttons 5 1 Troubleshooting 6 Table of Contents Version 10 19 2010 ...

Page 3: ...nge the default network name and create your own personal network name for your powerline network The utility can also help you troubleshoot connectivity between powerline adapters by verifying the network name Please refer to the User s Guide on the TPL 401E TPL 401E2K CD ROM for instructions on installing and using the utility Package Contents CD ROM Utility and User s Guide Multi Language Quick...

Page 4: ...ances e g refrigerators washer and dryer plugged in 4 In order for the TPL 401E adapters to link to each other each unit must be on the same electrical system 5 A maximum of 16 TPL 401E adapters can be networked 6 Assuming that the TPL 401E adapters are configured with the default settings to create a powerline network simply connect all TPL 401E adapters to wall outlets that are on the same elect...

Page 5: ...tlet This TPL 401E should be located within the reach of the router s network cable 2 Connect a network cable from the TPL 401E to an available LAN network port on your router e g TEW 673GRU 3 Plug a second TPL 401E into an available power outlet where your remote computer or network appliances e g Game Console IP Set box network enabled TV etc are located Outlet Outlet ...

Page 6: ...or both TPL 401E adapters Your installation is now complete For detailed information regarding the the TPL 401E TPL 401E2K configuration and advanced settings please refer to the Troubleshooting section User s Guide on the Utility CD ROM or TRENDnet s website at http www trendnet com Register Your Product To ensure the highest level of customer service and support please take a moment to register ...

Page 7: ...tton are located at the bottom of the device Note Please refer to the User s Guide on the TPL 401E TPL 401E2K s User s Guide CD for detailed explanations of each LED and button PL Powerline PWR Power ETH Ethernet Link ACT Reset Button Sync Gigabit Ethernet Network Port ...

Page 8: ... to each other Note If you have problems resetting the device unplug the powerline adapter s from the power outlet wait 15 seconds and plug the adapter s back into the outlet then repeat the reset procedure 2 I can detect my Powerline devices on my Powerline network but I cannot connect to the Internet What should I do Assuming that the Powerline network is connected to a router Make sure you are ...

Page 9: ...lick Properties Windows XP 2000 2 Click Internet Protocol TCP IP and then click Properties Then click on Obtain an IP address automatically 4 I have a HomePlug 1 0 or HomePlug Turbo network Can I use this with my network The TPL 401E is not backwards compatible with HomePlug 1 0 or HomePlug Turbo 5 Do I need to reconfigure my TPL 401E after I hit the reset button No the TPL 401E adapter should aut...

Page 10: ......

Page 11: ...y modes Disconnect the Ethernet cables from the device Ethernet ports and after 3 minutes the device will enter standby mode The Power PWR LED will flash every 15 seconds to indicate that the device is currently in standby mode To return to active mode reconnect the Ethernet cables to the device Ethernet ports and the device will re enter active mode ...

Page 12: ...Copyright 2010 All Rights Reserved TRENDnet ...

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