TRENDnet TEG-ECSFP, User Manual

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© Copyright 2013 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
Limited Warranty
13
Troubleshooting
Q: I inserted the Driver CD-ROM into my computer's CD-ROM Drive and the
installation menu does not appear automatically. What should I do?
Answer:
1. For Windows 7, if the installation menu does not appear automatically, click on
the Windows Icon on the bottom left hand corner of the screen,, click the “Search
programs and files” box, and type D:\Autorun.exe, where “D” in
“D:\Autorun.exe” is the letter assigned to your CD-ROM Drive, and then press the
ENTER key on your keyboard
2. For Windows Vista, if the installation menu does not appear automatically, click
Start , click the Start Search box, and type D:\Autorun.exe where " D " in
"D:\autorun.exe" is the letter assigned to your CD-ROM Drive, and then press the
ENTER key on your keyboard.
3. For Windows 2000/XP, if the installation menu does not appear automatically,
click Start , click Run , and type
D:\Autorun where " D " in "D:\Autorun.exe" is the letter assigned to your CD-ROM
Drive, and then press the ENTER key on your keyboard.
Q: Windows does not recognize my new hardware. What should I do?
1. First, verify if your computer meets the system requirement on Technical
Specification section .
2. Second, access your device manager to make sure the adapter is installed
properly.
• To access the device manager on Windows 8/7/ Vista, right-click Computer,
click Properties and then click Device Manager.
• To access the device manager on Windows XP, right-click My Computer, click
Properties, click the Hardware tab, and then click Device Manager
3. Third, if the device manager fails to recognize the presence of a new network
adapter, verify that the network adapter is firmly seated in the PCIe slot.
Q: Windows recognizes my new hardware, but I’m unable to connect to my Network.
What should I do?
1. Make sure that the network device that is connected to the TEG-xxx adapter is
Gigabit.
2. There might be a problem with the fiber cable connection. Make sure that you
have the fiber cable connected correctly as describe on the Fiber Cable section.
3. Another possible problem may be that the network device such as Fiber
Converter is not functioning properly. Please confirm the power for the
devices are connected and functioning properly.
Q: Windows has automatically installed drivers, why do I need to install the drivers
from the CD-ROM?
1. Windows has built-in drivers. However, the CD-ROM has the latest drivers.
Q: What is the maximum distance that is supported by the adapter?
1. Multi-Mode Fiber Optic Cable
50/125 µm up to 550 m
62.5/125 µm up to 220 m
2. Single- Mode fiber optic cable
9/125 µm up to 80 m