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I have installed the ArcSoft TotalMedia 3.5 software and the DVB-T Stick, but do not receive a picture.
Check to see that you have properly connected the magnetic base antenna with the DVB-T Stick. If necessary,
remove the connection and reconnect the DVB-T Stick with the antenna. Following this, execute the
automatic station scan again.
I have installed the ArcSoft TotalMedia 3.5 software and connected the DVB-T Stick. I see now
a television picture but do not hear sound.
There may be multiple solutions to this problem:
1) Connect your loudspeaker system to your sound card as described in the corresponding operating
instructions for your loudspeakers or sound card.
2) Activate the audio output of your computer or increase the volume of your computer.
3) Ensure that you have not actived the muting (no sound) of your sound card.
I have poor reception or found only few or no stations during the station scan.
This usually means that the signal quality is too weak. It is possible that few or no stations can be received,
depending on the region and location of the antenna. If you are outside of the reception area of DVB-T,
no DVB-T reception is possible. If you are on the outskirts of DVB-T reception, you will usually not receive
all broadcasted stations.
To improve reception quality, change the position of the antenna. Positioning the antenna outside of the
building can significantly improve reception quality. Alternatively, you can also use another DVB-T signal
source (house connection, outside antenna, active indoor antenna) instead of the provided magnetic
base antenna.
Information on the reception areas and the expected reception quality can be found in the Internet
at http://www.ueberallfernsehen.de or http://www.digitag.org.
ArcSoft TotalMedia 3.5 doesn't respond to operation with the remote control.
This problem may have several causes.
1) Repeat the installation of the drivers to ensure the support of the TrekStor remote control. Please go
to "
S
TarT
"
+
"
P
rograMS
"
+
"
realTek DTV uSB DeVice
"
+
"
u
ninSTall
" and start the deinstallation. After the
deinstallation has finished, restart your computer, insert the installation CD and reinstall the driver
using the first menu entry. After installation has finished, reboot your computer once again.
2) The remote control is based upon infrared technology. To ensure proper operation of the TrekStor
DVB-T Stick with the remote control, a direct visual connection between the infrared sender of the
remote control and the infrared receiver of the DVB-T Stick must exist. Ensure that the distance
between the remote control and the DVB-T Stick does not exceed 5 meters.
3) The remote control of the DVB-T Stick operates with a CR2025 battery (coin cell). This battery has
a limited lifespan. Replace the battery with a new one.
Summary of Contents for DVB-T Stick Terres 2.0
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