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16 Maintenance 

© Travis Industries 

4141208 

100-01405 

Glass Frame Removal and Installation 

Warning: 

The appliance must be completely cool before removing the glass. 

Warning: 

Do not strike or slam the glass. 

Note

Remove the barrier before removing the glass (see previous page).  Replace barrier after 
replacing the glass. 

 

Based upon the face being used, either:

(a) swing the access door down and remove the top grill,

(b) remove the face (unscrew or lift off - see the instructions included with the face for details). 

 

Open the six latches holding the glass frame in place (start with the bottom three) - follow the 

directions shown to the right.

a

Lift the glass frame up and 

pull it forward to remove.

b

Re-Attaching the Glass Frame:

a) Hang the glass frame on the firebox.

b) While holding in place, attach the upper latches

     (follow the instructions above in reverse).

c) Lift the glass frame slightly and attach the lower latches.

NOTE: Make sure the glass frame is all the way in place - it should be flush with 

the front of the fireplace when installed.

NOTE

You may need to lift 

the glass frame 

while re-attaching.

Glass

Top of 

Firebox

Latch

Catch 

(on glass frame)

Summary of Contents for 564 SS GS2

Page 1: ...plier HOT GLASS WILL CAUSE BURNS DO NOT TOUCH GLASS UNTIL COOLED NEVER ALLOW CHILDREN TO TOUCH GLASS A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at risk individuals Tested and Listed by ANSI Z21 88 2014 CSA 2 33 2014 Built In Direct Vent Fireplace Natural Gas or Propane Res...

Page 2: ...l have all the information you need in one place should the need for service or information occur Installation Warnings Installation requirements are printed in the 864 ST GS2 Installation Manual part 100 01404 All requirements in the installation manual must be met Failure to follow all of the requirements may result in property damage bodily injury or even death This heater must be installed by ...

Page 3: ...18 Logs in Place BACK SIDE 18 Center Log Installation 19 Front Left Log 20 Front Left Upper Log 21 Front Upper Center Log 22 Back Left Log 23 Right Ember Chunk 24 Back Ember Chunk 24 Back Left Log 25 Back Upper Right Log 26 Ember Placement 27 Rock Wool Placement 27 Glass Cleaning 28 Troubleshooting Table 29 Wiring Diagram 30 GS2 Remote Wiring Diagram 31 Replacement Parts List 31 CONDITIONS EXCLUSI...

Page 4: ...irect questions about the type of fuel used to your dealer Check for a label on the flame adjust knob on the gas control valve this is the best place to check You may also check for a label on the gas control valve body Contact your local building officials to obtain a permit and information on any installation restrictions or inspection requirements in your area Notify your insurance company of t...

Page 5: ...vice Instruct everyone in the house how to shut gas off to the appliance and at the gas main shutoff valve The gas main shutoff valve is usually next to the gas meter or propane tank and requires a wrench to shut off This unit is not for use with solid fuel Do not place anything inside the firebox except the included fiber logs If the fiber logs become damaged replace with Travis Industries log se...

Page 6: ...Pilot GreenSmart Pilot This switch controls how the pilot flame works See the section Continuous Pilot GreenSmart Pilot for details Comfort Control This switch turns the rear burner on and off AA Battery Holder This holder contains 4 AA batteries that allow the fireplace to operate during power outages Main Burner This switch turns the fireplace burners on and off Lift up and swing the lower grill...

Page 7: ...p and control light batteries are installed see page 11 Turning the Fireplace On and Off Use the main burner switch to turn the main burner on and off NOTE FOR REMOTES THERMOSTATS OR WALL SWITCHES The on off switch on the fireplace may be required to be left in the ON or OFF position for the fireplace to operate Consult your installer or dealer for details Do not place any combustible items on top...

Page 8: ...r the look and heat output to your specific needs It is adjusted by turning the flame adjust knob Accent Light This fireplace has a built in accent light that may be turned on and off and dimmed to your preference Turn the knob to achieve the desired light output HIGH LOW FLAME ADJUST ACCENT LIGHT OFF HIGH LOW OFF HIGH LOW ...

Page 9: ...are Very Cold Conditions in very cold conditions you may notice that the burner does not light quickly and the flames lift off the burner If this is situation we recommend you switch to continuous pilot This will create a slight draft in the vent allowing for the burner to light quickly and draft correctly Excessive Condensation on Glass After Startup certain installations may encounter excessive ...

Page 10: ...rol valve is turned on and off you will hear a dull clicking sound This is the valve opening up and shutting down The appliance may creak with change of temperature THIS IS NORMAL Pilot Flame The pilot flame will make a clicking sound when starting up When on it will make a slight whisper sound Blowers This heater has optional blowers to push heated air into the room You will hear the sound of air...

Page 11: ...st be inserted into battery holder make sure they contact the terminals see the illustration below The fireplace controller will beep once these batteries start to go dead Replace batteries before each heating season to insure proper operation Control Panel Light Battery LED lights and a 9v battery are used to illuminate the control panel when the concealment cover is lifted If the LED lights do n...

Page 12: ...orated replace Check the logs for sooting A small amount of soot along the bottom of the logs is normal If excessive sooting is found the fireplace will require adjustment Contact your dealer 4 Inspect the burner and remove any debris Make sure the burner is not warped cracked or damaged Check the firebox and area around the pilot to make sure there is no warping or damage If any problem is found ...

Page 13: ...r the bushing this prevents the grill from accidentally falling off Bend the tab outward on both sides This is the end stop for the lower grill it allows the grill to swing forward Swing the grill upwards to engage the upper slot The grill fits inside the tabs for the barrier screen You will need to lift the grill slightly to get it over the bushing Once in place the grill is held in place by grav...

Page 14: ...ace Installation and Removal Some fireplaces have a face that fits over the glass frame The face can be removed following the directions below Phillips Screwdriver Four screws hold the face in place The screws are accessed through the grills on the face ...

Page 15: ...d for the protection of children and other at risk individuals If the barrier becomes damaged the barrier shall be replaced with the manufacturer s barrier for this appliance Lift the barrier up pivot the top forward and remove from the fireplace HINT FOR REPLACING THE BARRIER Hold the barrier at an angle and insert the bottom slots first Then pivot the barrier forward to engage the top hooks ...

Page 16: ...ncluded with the face for details Open the six latches holding the glass frame in place start with the bottom three follow the directions shown to the right a Lift the glass frame up and pull it forward to remove b Re Attaching the Glass Frame a Hang the glass frame on the firebox b While holding in place attach the upper latches follow the instructions above in reverse c Lift the glass frame slig...

Page 17: ...ollow the directions below to re install the latch if it comes loose Top of Firebox Hold the latch at an angle and insert it into the slot on the glass frame anchor NOTE this slot may be at a different angle than illustrated Note how the washer on the latch fits behind the flange on the glass frame anchor Glass Frame Anchor Once fully inserted turn the latch until it is upright Latch ...

Page 18: ...s 4141208 100 01405 Log Set Installation Logs in Place FRONT SIDE gas control valve side NOTE This fireplace has a front side and back side The front side pictured below is the side with the gas control valve Logs in Place BACK SIDE ...

Page 19: ...ter log Bend these tabs as shown to the right Place the center log in place Make sure the two tabs on the log shelf insert into the two holes on the bottom of the log Once in place rotate the log clockwise until the indents in the log contact the grate Bend these two tabs up 90 They are used as pins to locate the center log ...

Page 20: ...es 4141208 100 01405 Front Left Log Place the front left log as shown below There is a ledge on the bottom of the log that aligns with the edge of the center burner When in place the front left log has a small gap to the center log ...

Page 21: ...re two pins on the front left log The pin to the right is used to locate the front left upper log The front left upper log has a groove and one hole on the bottom The groove fits over the edge of the burner When in place the front left upper log looks like the picture to the right ...

Page 22: ...Log The front upper center log has two holes on its bottom surface One of the holes fits over the pin on the center log see picture to the right The other fits over the pin on the front left log When in place the front upper center log looks like the picture to the right ...

Page 23: ...ft Log The back left log fits to the left of the center log The groove on the bottom of the log fits over the upper burner tray Make sure to slide the log towards the center of the firebox When in place the log will appear as shown in the picture to the right ...

Page 24: ...groove on the bottom of the ember fits over the edge of the upper burner tray It wedges between the two logs When in place the left ember chunk looks like the picture to the right Back Ember Chunk The back ember in placed on the back right side as shown in the picture to the right Make sure it is not over any burner holes ...

Page 25: ...Industries 4141208 100 01405 Back Left Log The pin on the center log inserts into the hole on the back of the back left log This groove on the log fits over the grate When in place the log looks like the picture to the right ...

Page 26: ...aintenance Travis Industries 4141208 100 01405 Back Upper Right Log Pins on the center log and back right log help locate this log When in place the back upper right log looks like the picture to the right ...

Page 27: ...k light from exiting the slot on the deflector and creating a line of light Rock Wool Placement The included rock wool is placed on top of the burner to enhance the glow from the burner The rock wool works best when it is applied in a very thin porous layer The best method for applying the rock wool is to brush it on to the burner Compress a clump of rockwool between your thumb and forefinger Use ...

Page 28: ...leaning The glass may be cleaned with a non abrasive cleaner To clean the inside of the glass simply remove the glass frame place it on a non scratching surface and clean the inside surface WARNING do not operate the fireplace without the glass frame in place ...

Page 29: ...hen turn back on Contact your dealer if this occurs Thermostat Does Not Work The ON OFF switch is turned to OFF The thermostat is set too low Turn the ON OFF switch to ON Check thermostat Fireplace Will Not Distribute Heat The fireplace is not getting electricity The fireplace is not up to temperature The blower fuse may be blown Check the breaker switch Let the fireplace burn for 15 minutes Repla...

Page 30: ...ot Sensor Appliance Ground Accessory Power Green Orange Yellow Green White Blue IPI CPI Switch Power In Black Red Yellow Black White Green Base Integrated Fireplace Control IFC 3 15A FUSE Red Red Black White Green Red Blue Red Blue Black ON OFF Comfort Control Switch AA Battery Tray Main Burner Switch Comfort Control Valve Accent Light Rheostat Accent Light s 3 Amp Fuse Spark Rod Appliance Ground ...

Page 31: ...ct your local Travis Industries Dealer for a Replacement Parts List Orange Yellow System Jumper Purple Grey Pilot Sensor Spark Rod Comfort Control Valve Battery Box Manual On Off Accent Light s 3 Amp Fuse Optional Blower s 3 Amp Fuse Appliance Ground Accessory Power Appliance Ground Green Orange Yellow Green White Blue IPI CPI JUMPER WIRE Blue Pink Power In TOP 4 AA Batteries Black Red Yellow Oran...

Page 32: ... lack of proper and regular maintenance damage incurred while the appliance is in transit alteration or act of God 8 This 7 Year warranty excludes damage caused by normal wear and tear such as paint discoloration or chipping worn or torn gasketing corroded or cracked logs embers etc Also excluded is damage to the unit caused by abuse improper installation modification of the unit drilling of the o...

Page 33: ...GreenSmart 2 Remote Thermostat This accessory allows for remote control of your fireplace burner flame height accent light It has a built in thermostat if you wish for automatic temperature control Blower The optional blowers help transfer heat to your home Firebacks There are several styles of decorative firebacks that fit inside the firebox and enhance the area behind the flames F ...

Page 34: ... Installation and Removal 14 Glass Cleaning 28 Glass Frame Removal and Installation 16 Grill Installation and Removal 13 Location of Controls 6 Log Set Installation 18 Maintaining Your Fireplace s Appearance 11 Normal Operating Odors 10 Normal Operating Sounds 10 Replacement Parts List 31 Rock Wool Placement 27 Starting the Fireplace for the First Time 7 Troubleshooting Table 29 Turning the Firepl...

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