TRAVELPORT Galileo e-Tracker User Manual Download Page 8

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Galileo e-Tracker™ User Guide

Screen display:

The options tab allows you to specify the following:

•

The pseudo city code that you wish to search

•

XML or CSV format for an e-ticket report

•

The number of lines displayed on a page

Completed screen example, featuring a specified date range:

Note:

Applicable travel dates may be selected from the calendar or entered manually using the format

DD/MM/YYYY, e.g. 01/09/2005

Summary of Contents for Galileo e-Tracker

Page 1: ...Galileo e Tracker User Guide...

Page 2: ...ks of Galileo International in the United States and other countries Other trademarks used are trademarks of the respective third party owners For additional copies of this User Guide please contact y...

Page 3: ...f Contents iii Table of Contents Introduction 1 Electronic Ticket Status 1 Launching and working with Galileo E Tracker 4 Search criteria 7 Voiding a ticket 7 Coupon Status 7 Reporting 8 Changing Pass...

Page 4: ...necessary data Galileo E Tracker gives you the ability to record and check all electronic tickets issued on the Galileo system The current status of tickets may be displayed using extensive search and...

Page 5: ...control is being extended beyond the normal 48 hour period provided for under Airport Control Check In or Lifted Boarded EXCH N N N The value of the ET coupon has been used as payment for a new trans...

Page 6: ...Galileo E Tracker Galileo E Tracker is a web based solution and may be accessed using the following URL https etracker galileo com Screen response Note Your username and password will be supplied by...

Page 7: ...populated with previously used search criteria Search Criteria The following search qualifiers are available Coupon status Airline code Travel date range Ticket number Record locator Passenger name O...

Page 8: ...eudo city code that you wish to search XML or CSV format for an e ticket report The number of lines displayed on a page Completed screen example featuring a specified date range Note Applicable travel...

Page 9: ...displayed Use the scrolling function on the right hand side of the display or amend the selected dates to reduce the screen output Click the appropriate icon at the top right of the screen to print th...

Page 10: ...response Coupon Status Reports generated by Galileo E Tracker are built from the status of vendor coupons stored in a centrally managed private database This enables reports to be generated much more...

Page 11: ...leo e Tracker User Guide 8 Reporting Report Options as seen below allows for the report format and number of lines on your report Search Tool allows for the selection of ticket data to develop the rep...

Page 12: ...available search criteria Fill in as much information as possible to ensure your report covers your search See chart below for definitions of each Coupon Status Once all of the applicable selections h...

Page 13: ...th all of the data applicable to the ticket Three new column headings Fare basis Ticket value Tour Code Any column headings un populated will be left blank as in the example below for the tour code If...

Page 14: ...and multiple page report example The conjunction ticket is indicated by the green dot to the right of the ticket number The number of pages is shown on the top right side o the report with arrows to...

Page 15: ...Galileo e Tracker User Guide 12 Alert An agent alert will appear to the right of the Search and Reset buttons at the bottom of the screen whenever the selected data cannot produce a results...

Page 16: ...Galileo e Tracker User Guide 13 Changing the Password This screen can be obtained by selecting the Change Password link at the top of any of the screens...

Page 17: ...been changed Voiding a ticket through e Tracker Though this function was introduced through the first version of e Tracker it is no longer applicable as all markets now have same day voiding periods Y...