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10.
Troubleshooting
10.1
No satellite found,
1) Check whether there are any obstructions on the south which blocks the free satellite view.
2) Check the LNB skew setting (See section 5.4) only with TVA 65
3) You are possibly outside the broadcast area of the desired satellite. Check footprint in section 11.
If you are sure that the above does not apply:
4) Check if the latest Travel Vision TVA ® software version has been installed for any possibly changed
satellite frequencies. See www.travel-vision.com or consult your dealer.
5) Check the LNB, coaxial cables and connectors from Outdoor antenna and antenna input (
1
) on controller
10.2
Satellite found, but no picture:
Check the coaxial cable between controller (loop out) and your satellite receiver
Check the connection cables between your satellite receiver and your television.
Switch the receiver and the television off and back on.
Check if the latest software version and channel list has been installed in your receiver
10.3
Satellite found, but not all TV channels:
Check if the latest software version and channel list has been installed in your receiver
Check whether your subscription or smart cart is still valid.
Check the LNB skew setting (See section 5.4) with TVA 65
10.4
The system does nothing. Possible causes / solutions:
Is the power button on the control box switched to on?
Red LED (
7
) on control box?
No,
Check powersupply
Check fuses
Check powercable on controlebox
Yes,
Check vehicle contact
Check cable control panel
Check cables and battery voltage
10.5
Should the software update files be opened before putting them on a USB stick?
No, You only need to copy (right mouse button to copy) and paste (right click paste) on an empty USB
flash drive. Due to installed anti-virus programs on your PC, it could be possible that you cannot copy the
files directly from your email program. In this case you can create an intermediate step, first copy the
files to your desktop and then copy it to the USB flash drive.
10.6
Should the vehicle with system be level?
With TVA 65-80:
The system has not to be fully level to find the satellite. However, with more level, the satellite is faster
found. Also, it works in favour of the indicated LNB skew position.
With TVA 80 Premium:
No, the built-in clinometer calculates the correct angle for elevation and LNB skew
10.7
The system has found the satellite but is aligned to another object.
The system may align to a reflective surface like the side of the camper van/caravan, due to reflection of
the satellite signal. The satellite signal is sufficient to receive the satellite but is too weak to allow viewing
some (or all) TV channels.
Move the vehicle with antenna and then realign it, or block signal between the dish and the reflective
surface while the search process is in progress.
