13
12
Error Prompt
Error
Description
Solution
Overload. The device will
power off.
Stop using this scale for
measurement.
Low Battery. The device
will power off in four
seconds.
Replace all three batteries at
the same time. Please purchase
the authorized batteries for
replacement.
Problem
Root Cause
Solution
Problem
Root Cause
Solution
Incorrect posture
Cold Electrodes.
Your feet are too dry.
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
No display on
LCD when the
device powers on.
CANNOT proceed
to analyze BMI,body
fat, total body water,
muscle mass
and
bone mass.
The device
powers off
automatically.
Please step on the platform
barefooted and stand still.
Place the device in a warm
room for a while and then
measure again.
Wipe your feet with a damp
cloth, keeping them slightly damp
when starting measurement.
Batteries not yet installed.
Worn batteries.
Low battery.
Install the batteries.
(Please refer to Insert the
Batteries)
Replace all three batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Step onto the platform
wearing socks or shoes.
Please keep barefooted during
the measurement, and keep full
contact with the electrodes as
well.
Replace all three batteries at the
same time. Please purchase the
authorized batteries for
replacement.
The user fails to select
the User ID from what the
system found.
Please assign a User ID.
The device is located on
the soft ground such as a
carpet OR on a rugged
surface.
Please place the device on a
flat, hard surface.
Warm up your hands and feet to
resume blood circulation and then
measure again.
Cold body that may
results in bad blood
circulation.
Troubleshooting
Troubleshooting
When Measuring ...
Problem
Root Cause
Solution
Wi-Fi is OFF.
Data transmission
failed.
Open the Wi-Fi.
The App is OFF.
Press the icon to turn ON your
app.
Place your smartphone closer to
the scale.
Please assign a User ID.
Out of range of Wi-Fi
transmission.
None of the user ID is
assigned.
When Data Transmitting ...
Wi-Fi connection fail.
Rejoin Wi-Fi network.
