18
Troubleshooting
︱
If a problem occurs with your StoreJet 25F,
please first check the information listed below before
taking your StoreJet 25F in for repair. If you are unable to solve a problem from the following hints,
please consult your dealer, service center, or local Transcend branch office. We also have FAQ
and Support services on our website.
My operating system cannot detect the StoreJet 25F
Check the following:
1.
Is your StoreJet 25F properly connected to the USB port? If not, unplug it and plug it in
again. If it is properly connected, try using another available USB port.
2.
Are you using the USB cable that came in the
StoreJet 25F package? If not, try using the
Transcend USB Y-cable to connect the StoreJet to your computer.
3.
The StoreJet 25F is powered directly via a computer USB port; however, the power
supplied by the USB port on some older computers is below the 5V DC required to power
the StoreJet 25F. In this instance, please connect the spare large end of the USB Y cable
to a second USB port on your computer. This will provide the additional power necessary
to run the drive.
4.
Is your StoreJet 25F connected to a Mac
®
keyboard? If so, unplug it and plug it into an
available USB port on your Mac
®
desktop computer.
5.
Is the USB port enabled? If not, refer to the user’s manual of your computer (or
motherboard) to enable it.
My computer does not recognize the StoreJet 25F
1.
A single USB port may not provide enough power for the StoreJet 25F
to function. Make
sure you plug
both
large ends of the USB cable directly into your computer’s USB ports.
2.
Avoid connecting the StoreJet 25F through a USB HUB.
Figure 20: Plug both USB connectors directly to your computer
Spare USB connector is for providing additional power.
