31
13. Frequently Asked Questions
If you have any question or a problem occurs to your
DrivePro™ Body 30, please first check the
instructions listed below before sending your
DrivePro™ for repair. If you cannot find any ideal
solution to your question below, please consult your dealer, service center, or local Transcend
branch office for further help. You can also visit Transcend website (
http://www.transcend-info.com/
)
for more FAQs and Technical Support services
(
http://www.transcend-info.com/Support/contact_form
).
My computer operating system cannot detect my
DrivePro™ Body
Please check the followings:
1.
Is your
DrivePro™ Body properly connected to the USB port? If not, unplug and connect it
again. Make sure that both ends of the USB cables are properly connected as shown in the
User’s Manual.
2.
Is your
DrivePro™ Body connected to the Mac keyboard? If yes, try to plug it in an available
USB port on your Mac Desktop directly.
3.
Is the computer’s USB ports enabled? If not, refer to the user’s manual of your computer (or
motherboard) to enable them.
None of the
DrivePro™ Body buttons are responding.
Please press the Reset button on the bottom of the
DrivePro™ Body with a pointed object such
as a paper clip.
Is the
DrivePro™ Body shockproof and waterproof?
The
DrivePro™ is IP67 dust and water protected and meets rigorous U.S. military drop-test
standards*.
*Based on MIL-STD-810G 516.6-Transit Drop Test
