TMS, iWL252 Bluetooth (PSTN/IP), Read Me First Installation Instructions, 1215 v2
7. Troubleshooting
Communication Errors - PSTN
The most common errors are due to loss or prevention of communications;
your terminal may alert you to such issues on screen.
Should your terminal be communicating over an analogue telephone network,
prevention or loss of communications may occur when the telephone line is
unavailable. The cause can be one of many reasons, consider the following:
1.
Ensure the telephone lead is securely attached to the port marked on
the underside of the cradle and into an analogue telephone wall socket.
Also check that the cable is not damaged.
2. Ensure your telephone line is working correctly. Plug an analogue
telephone handset into the same telephone wall socket and listen for a
dial tone. No dial tone or background noise on the line may prevent the
terminal from working, contact your telecoms provider.
3. If you are using a double adaptor (or ‘splitter’) unplug it from the telephone
wall socket and put the terminal’s telephone lead directly into the socket.
4. Any other devices using the telephone line such as a telephone or fax machine
may also prevent the terminal from dialling out if used at the same time.
5. If you receive a broadband connection into the building all telephone
sockets should be equipped with an ADSL microfilter or similar. The line on
which the terminal is installed will
need
this microfilter to operate effectively.
6.
When making an external telephone call, do you need to dial a prefix (e.g.
‘9’) for an outside line? If so refer to Section 4 of this guide.
7. Have any changes recently been made to the telephone system?
e.g. the addition of broadband. If yes contact your telecoms / broadband
provider.
8. Should you receive a ‘Totals Not Agreed’ message when completing your ‘End
of Day’ procedure (either manually or automatically) please retry a manual End
of Day procedure (see Section 6 of this guide) before calling the Helpdesk.
9. Please note that Function Codes should only be used when instructed to
do so by your terminal documentation or the Helpdesk. Use of Function
Codes outside of these scenarios may damage your terminal and prevent
future transactions taking place.
Should you require any further assistance please contact the Technical
Helpdesk / Client Services on
0345 600 8055 (UK) or 01 667 5152 (ROI).