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Trane Link UX360, Installation Manual

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Trane Link UX360 Installation Manual Download Page 19

UX360 Smart Thermostat

18-HD98D1-1B-EN 19

 13.  Alerts

 14.  Troubleshooting

The UX360 displays two sets of alerts: 
•  Current Alerts:  alerts which are currently 

active 

•  Alert History:  alerts that have been cleared 

in the last 30 days

Each alert in the history will display the date the 
alert was cleared. Current alerts will display the 
date when the alert was triggered. 
Select an alert code to view additional 
information on that alert as well as a list of 
possible causes. 
All alerts are categorized by severity: 

Critical

 

•  Loss of heating/cooling operation 
•  Service call is required 
•  Alert notifications are displayed on the home 

screen 

Major

 

•  Reduced functionality - minimum operation is 

possible 

•  Service call is not immediately required 
•  Alert notifications are not displayed on the 

home screen 

Normal

 

•  Functionality may be lost but should recover 

or the information is for diagnostic purposes/ 
performance monitoring 

•  Service call is not required 
•  Alert notifications are not displayed on the 

home screen 

Symptom

Possible Causes

Action

UX360 displays an 
alert on the screen

A critical or major alert is present.

Navigate to the Alerts screen for a problem 
description and possible cause. 
Menu > System Info > Alerts

Display will not 
come on

Loss of 24VAC between R & B at 
the UX360 Control.

1.  Check wiring between R & B. 
2.  Check transformer for 24VAC output. 
3.  Check for broken or shorted thermostat 

wire.

Indoor temperature 
display is incorrect

1.  Indoor temperature display 

needs calibration. 

2.  Surrounding air flow affecting 

sensed temperature of the 
UX360.

Calibrate temperature sensor from UX360 
menu.

Indoor humidity 
display is incorrect

Indoor humidity display needs 
calibration.

Calibrate humidity sensor from the UX360 
menu.

Heating will not 
come on

1.  System mode is not set to Heat/ 

Auto or setpoint is set too low. 

2.  Minimum off time delay is being 

enforced. 

3.  Heating system may require 

service. 

1.  Set mode to heat and raise the setpoint 

above the room temperature. 

2.  Wait 5 minutes and recheck heating 

equipment. 

3.  Check/repair system. 

Summary of Contents for Link UX360

Page 1: ...e instructions do not cover all variations in systems or provide for every possible contingency to be met in connection with the installation Should further information be desired or should particular problems arise which are not covered sufficiently for the purchaser s purposes the matter should be referred to your installing dealer or local distributor Model THUI2360A200U With Link technology TM...

Page 2: ...ion nor can it assume any liability in connection with its use WARNING LIVE ELECTRICAL COMPONENTS During installation testing servicing and troubleshooting of this product it may be necessary to work with live electrical components Failure to follow all electrical safety precautions when exposed to live electrical components could result in death or serious injury 1 Safety 2 2 Product Specificatio...

Page 3: ...odes Auto On Circulate Cooling Setpoint Temperature Range 60 F to 99 F 1 F resolution Heating Setpoint Temperature Range 55 F to 90 F 1 F resolution Outdoor Temperature Display Range Ambient Temperature 40 F to 141 F including dead band 38 F to 132 F excluding dead band External Ambient Temperature up to 136 F Indoor Humidity Display Range 0 to 100 1 resolution Minimum Cycle Off Time Delay Compres...

Page 4: ...rough the SC360 including pushing additional features out to the installed communicating equipment No dealer visit or SD cards are required Technical Advantages Self configuring system on startup Automated verification simplifies charging and airflow procedures and automatically goes through all modes of operation to verify the system is operating properly and within specifications New sensors to ...

Page 5: ...ast 3 feet away from a corner where 2 walls meet Corners have poor circulation The UX360 should not be directly exposed to air currents from supply air or ceiling fans Avoid exposing the UX360 to any radiant heat source such as sun light or fireplaces 5 Placement Installation Incorrect Placement 3 Feet Min UX360 SC360 Preferred placement diagonally and above in same controlled space Acceptable pla...

Page 6: ... sure all wires extend through the Sub base Wires Mounting Hole Mounting Hole Figure 2 Mark The Mounting Holes Wall Wiring Figure 3 Mount The Sub Base To The Wall 5 4 Wiring 1 Adjust the length and position of each wire to reach the proper terminal on the connector block of the Sub base Strip 1 4 of insulation from each wire Do not allow adjacent wires to short together when connected If stranded ...

Page 7: ... BOARD 4x or 8x SC360 R DH DL B R DH DL B R DH DL B COMMUNICATING INDOOR UNIT COMMUNICATING OUTDOOR UNIT R DH DL B RED WHITE GREEN BLUE WIRE COLORS R DH DL B R DH DL B R DH DL B R DH DL B R DH DL B R DH DL B THERMOSTAT UX360 DISTRIBUTION BOARD 4x or 8x R DH DL B R DH DL B R DH DL B COMMUNICATING INDOOR UNIT COMMUNICATING OUTDOOR UNIT COMMUNICATING INDOOR AND OUTDOOR SYSTEM CONTROLLER SC360 ...

Page 8: ...L will vary depending on bus traffic Resistance Between DH and DL1 Appropriate range can vary depending on the communicating equipment installed on the system Expected Measurement 60 10 ohms can be expected when the SC360 communicating indoor unit and communicating variable speed outdoor unit are installed 90 10 ohms can be expected with no communicating outdoor unit installed Lower than appropria...

Page 9: ...alues Zoning configuration indoor sensor settings and user settings will be retained After the partial restore HVAC configuration may need to be reconfigured Sub Menu Menu Selection Options Default Description General System Operation Cooling Sensible Load Value Btu h 0 Btu h Range of values is based on system configuration Heating Sensible Load Value Btu h 0 Btu h Range of values is based on syst...

Page 10: ...e size of the indoor unit based on tonnage and heater type Options vary depending on heater type Value is pre populated for communicating equipment Heater Model Number NOMODELNUM Value is pre populated based on heater size but can also be manually configured Heater Serial Number NOSERNUM Enter the 10 digit serial number of the indoor unit Cycles Per Hour 2 6 CPH 5 Electric Heat Airflow Low Med Hig...

Page 11: ...enu Menu Selection Options Default Description Indoor Heat Auxiliary Heat Lockout Enabled Disabled Enable auxiliary heat lockout 10 minimum separation when enabling auxiliary heat lockout and compressor heat lockout Auxiliary Heat Lockout Temp F 32 F 70 F 45 F Select an outdoor temperature to prevent auxiliary heat above the selected outdoor temperature Compressor Heating Compressor Heat Lockout E...

Page 12: ...ted to With Cool for Ext Dehum accessory Dehum Fan Action Force Fan Normal Minimum Ventilation Run Time mins 1 60 5 Ventilator Fan Action Ventilate With Blower Ventilate Without Blower Outdoor Temperature Ventilation Override Disabled Enabled Max Outdoor Temperature 80 F 110 F 85 F Min Outdoor Temperature 10 F to 50 F 0 F Accumulate Overridden Run Time Disabled Enabled Accumulate Period 4 hrs Reco...

Page 13: ...ng Disabled Enabled Enabled by default for Smoke Detector accessory Disable Fan Circulation Disabled Enabled Enabled by default for Smoke Detector accessory Limit Compressor Speed Disabled Enabled Outdoor Load Shed Accessory Type None Load Shed Generator Backup Disable Compressor Cooling Disabled Enabled Enabled by default for the Load Shed accessory Disable Compressor Heating Disabled Enabled Ena...

Page 14: ...n be modified from Technician Access Configuration Climate Control SC360 System Controller 9 2 Sensor Details Select a specific sensor to view more details about the sensor and to assign it to the system The details displayed may be different for different sensor types Sensor Details May Include Assigned Status if the sensor has been assigned to the system or not Use Temperature enables disables t...

Page 15: ...nsors 2 On the Sensor Details screen select Assigned Status 3 Select Assign and then Done 4 The sensor will be assigned to the system and removed from the Available Sensors list 5 Up to four sensors can be assigned to the system at a time 9 4 Unassigning Sensors To unassign a sensor 1 Select the corresponding sensor under Available Sensors 2 On the Sensor Details screen select Assigned Status 3 Se...

Page 16: ...Wireless Sensors ZSENS930 wireless sensors must be removed from the system one at a time The sensors must be online to be removed by the steps listed below Follow these steps to remove a wireless sensor 1 From the list of Assigned Sensors select the wireless sensor to be removed 2 Scroll to the bottom of the Sensor Details screen and select Remove Wireless Sensor 3 Press and release the INSTALL bu...

Page 17: ...dates to the installed communicating equipment will occur automatically and do not require user intervention 10 4 System Mode The system has five System Modes which can be selected Heating system only operates in heating mode Cooling system only operates in the cooling mode Off system will not operate in heating or cooling mode Emergency Heating system will run the indoor heat source only only ava...

Page 18: ...rate at the speed required for the selected demand Range of values is based on system configuration and ambient conditions Test Indoor Heat Stage 1 Stage 2 Stage 3 Energize the selected stage of indoor heating Indoor blower will operate at the speed required for the selected stage Indoor heat test will run at maximum airflow for hydronic heat Charge Mode Cooling N A Energizes system to set verify ...

Page 19: ...ervice call is not required Alert notifications are not displayed on the home screen Symptom Possible Causes Action UX360 displays an alert on the screen A critical or major alert is present Navigate to the Alerts screen for a problem description and possible cause Menu System Info Alerts Display will not come on Loss of 24VAC between R B at the UX360 Control 1 Check wiring between R B 2 Check tra...

Page 20: ...or humidity is higher than desired setpoint the blower will cycle off with the equipment A humidity icon will be displayed on the Fan Mode button when the blower operation is being inhibited due too high humidity 2 Check repair system Cooling or Heating cycles too fast or too slow narrow or wide temperature swings 1 Check the location of the UX360 for drafts 2 Cycles per hour or aggressive recover...

Page 21: ...n back light after a user selected period of inactivity Normal operation User may change screen saver from Black to Indoor Temperature or increase the time before the screen saver is activated Time set on UX360 changes every 24 hours UX360 is connected to Trane Home and the time zone set from the Trane Home account is incorrect Correct the time zone from the Trane Home account ...

Page 22: ...residential applications For more information please visit trane com or tranetechnologies com Trane has a policy of continuous data improvement and it reserves the right to change design and specifications without notice We are committed to using environmentally conscious print practices 6200 Troup Highway Tyler TX 75707 2022 Trane 18 HD98D1 1B EN 24 Feb 2022 Supersedes 18 HD98D1 1A EN August 2021...

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