34
RT-SVX069A-EN
Troubleshooting
W
WA
AR
RN
NIIN
NG
G
H
Ha
azza
arrd
do
ou
uss S
Se
errv
viicce
e P
Prro
occe
ed
du
urre
ess!!
F
Fa
aiillu
urre
e tto
o ffo
ollllo
ow
w a
allll p
prre
ecca
au
uttiio
on
nss iin
n tth
hiiss m
ma
an
nu
ua
all a
an
nd
d
o
on
n tth
he
e tta
ag
gss,, ssttiicckke
errss,, a
an
nd
d lla
ab
be
ellss cco
ou
ulld
d rre
essu
ulltt iin
n
d
de
ea
atth
h o
orr sse
erriio
ou
uss iin
njju
urry
y..
T
Te
ecch
hn
niicciia
an
nss,, iin
n o
orrd
de
err tto
o p
prro
otte
ecctt tth
he
em
msse
ellv
ve
ess ffrro
om
m
p
po
otte
en
nttiia
all e
elle
eccttrriicca
all,, m
me
ecch
ha
an
niicca
all,, a
an
nd
d cch
he
em
miicca
all
h
ha
azza
arrd
dss,, M
MU
US
ST
T ffo
ollllo
ow
w p
prre
ecca
au
uttiio
on
nss iin
n tth
hiiss m
ma
an
nu
ua
all
a
an
nd
d o
on
n tth
he
e tta
ag
gss,, ssttiicckke
errss,, a
an
nd
d lla
ab
be
ellss,, a
ass w
we
ellll a
ass tth
he
e
ffo
ollllo
ow
wiin
ng
g iin
nssttrru
uccttiio
on
nss:: U
Un
nlle
essss ssp
pe
ecciiffiie
ed
d o
otth
he
errw
wiisse
e,,
d
diisscco
on
nn
ne
ecctt a
allll e
elle
eccttrriicca
all p
po
ow
we
err iin
nccllu
ud
diin
ng
g rre
em
mo
otte
e
d
diisscco
on
nn
ne
ecctt a
an
nd
d d
diisscch
ha
arrg
ge
e a
allll e
en
ne
errg
gy
y sstto
orriin
ng
g
d
de
ev
viicce
ess ssu
ucch
h a
ass cca
ap
pa
acciitto
orrss b
be
effo
orre
e sse
errv
viicciin
ng
g..
F
Fo
ollllo
ow
w p
prro
op
pe
err llo
occkko
ou
utt//tta
ag
go
ou
utt p
prro
occe
ed
du
urre
ess tto
o
e
en
nssu
urre
e tth
he
e p
po
ow
we
err cca
an
n n
no
ott b
be
e iin
na
ad
dv
ve
errtte
en
nttlly
y
e
en
ne
errg
giizze
ed
d.. W
Wh
he
en
n n
ne
ecce
essssa
arry
y tto
o w
wo
orrkk w
wiitth
h lliiv
ve
e
e
elle
eccttrriicca
all cco
om
mp
po
on
ne
en
nttss,, h
ha
av
ve
e a
a q
qu
ua
alliiffiie
ed
d lliicce
en
nsse
ed
d
e
elle
eccttrriicciia
an
n o
orr o
otth
he
err iin
nd
diiv
viid
du
ua
all w
wh
ho
o h
ha
ass b
be
ee
en
n
ttrra
aiin
ne
ed
d iin
n h
ha
an
nd
dlliin
ng
g lliiv
ve
e e
elle
eccttrriicca
all cco
om
mp
po
on
ne
en
nttss
p
pe
errffo
orrm
m tth
he
esse
e tta
asskkss..
Standard Troubleshooting
The IGN has the ability to provide the service personnel
with some unit diagnostics and system status
information.
Before turning the main power disconnect switch
“Off”, follow the steps below to check the Ignition
Module (IGN).
To prevent injury or death from electrocution, it is the
responsibility of the technician to recognize this hazard
and use extreme care when performing service
procedures with the electrical power energized.
1. Verify LED on face of the phase monitor is green. If
LED is red, correct supply power fault.
2. Verify that the LED on the IGN is burning
continuously. If the LED is lit, go to Step 5.
3. Verify that the Digital Display on the mainboard is
displaying “–”. If the Digital Display is right, go to
Step 5.
4. If the LED is not lit, verify that 24 Vac is present
between R and C. If the LED is not lit and 24 Vac is
present replace the IGN. If the Digital Display is not
lit and 24 Vac is present replace the mainboard. If
24 Vac is not present, check fuse 2 on the
mainboard and check transformer (TNS1). Proceed
to Step 5 if necessary.
5. If no failures are indicated, use the TEST mode
procedures described in the “Unit Start-Up” section
or thermostat to start the unit. This procedure will
allow you to check all of the external controls
(relays, contactors, etc) and the IGN.
6. Test the system through all of the available modes,
and verify operation of all outputs, controls, and
modes. Refer to the sequence of operations for
each mode, to assist in verifying proper operation.
Make the necessary repairs and proceed to Step 6
and Step 7.
7. If no abnormal operating conditions appear in the
test mode, exit the test mode by turning the power
“Off” at the main power disconnect switch and
removing the test mode connections.
Failures
Heating Failure
Verify Heat Failure by Ignition Module (IGN) LED
indicator:
OFF: No Power or Failure
Continued ON: No Communication
Slow Flash: Normal, Heat Call
Fast Flash: Error Code:
1 Flash: System Lockout
2 Flash: Pressure Switch Fail
3 Flash: Primary Limit Open
4 Flash: Flame detected when gas valve is not open
5 Flash: Flame Rollout Open
6 Flash: W2 signal but no W1 signal
Simultaneous Heat and Cool Failure
Emergency Stop is activated.
To Clear an Alarm
Once the alarm has been identified and the cause has
been removed (for example, replaced faulty sensor),
the alarm can be cleared from the display.
Resetting Cooling and Heating
Lockouts
Cooling Failures and Heating Lockouts are reset in an
identical manner.
Method 1 section explains resetting the system from
the space; Method 2 section explains resetting the
system at the unit.
N
No
otte
e:: Before resetting Cooling Failures and Heating
Lockouts check the Failure Status Diagnostics by
the methods previously explained. Diagnostics
will be lost when the power to the unit is
disconnected.
Method 1
To reset the system from the space, turn the “Mode”
selection switch at the thermostat to the “Off” position.