Confidential and proprietary Trane Technologies information.
Distribute only to authorized agents.
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3
4
5
4
Corrective Action
1.
Reset configuration
a.
Using a Bluetooth enabled mobile phone,
install/update the Symbio Service and Installation App
(v1.1.2 or greater) from the appropriate app store.
b.
Connect Symbio 700 to the app
c.
Go to “Tools” Page
d.
Click “Restart Controller”
e.
Select “Reset Configuration”. The user will receive one
of the two messages below.
Note: If the “Reset Configuration” button is not
available, your Symbio Service and Installation App
needs to be updated to the latest version. Refer to
Step 1
.
•
"
No configuration issues found."
This indicates
that the controller does not have the issue and
nothing was fixed. Selecting “OK” will close the
notification and return to the Symbio Service and
Installation App.
•
"The configuration was reset. This process will
disconnect the app from the controller and you
will be redirected to the device list
."
This
message indicates that the controller has the
issue
. Selecting “OK” will fix the issue and will
disconnect the user from the controller.
2.
Verify Symbio 700 firmware (v1.00.022 or greater)
a.
Identify the Symbio 700 version displayed on the user
interface or displayed on the Symbio Service and
Installation App
b.
Compare the Symbio 700 version to the latest version
available at:
c.
Download the latest firmware to a USB mass storage
device formatted as FAT32
3.
Update Symbio 700 firmware if not the latest, using Tracer
TU
OR
Symbio Service and Installation App:
a.
Tracer TU - Update using the File Transfer utility
b.
(Recommended) Symbio Service and Installation App:
•
Install the USB mass storage device into the USB
host connector in the top left corner of the
Symbio 700 controller.
•
Power up Symbio 700
•
Pair the mobile phone with Symbio 700 (reference
guide BAS-SVN043*)
•
Enable Bluetooth on phone and on Symbio 700
•
Match number on mobile phone app with
number displayed on Symbio 700
•
Press checkbox on Symbio 700 to complete
pairing
•
Initiate firmware update
•
Go to “Tools”
•
Select “Update Firmware”
•
Select the appropriate firmware file that was
downloaded to the USB mass storage device
NOTE: Update may take 3-5 minutes to
complete, and Bluetooth may be lost.
•
When update is completed, Symbio 700 will display
“Update Success” and the Symbio Service and
Installation App will indicate successful update to
the indicated version.
•
Power down Symbio 700 and remove USB mass
storage device
4.
Verify equipment operation is correct and any BAS settings (if
applicable) are working as intended
5.
Take a new backup of the Symbio 700 and discard any
previous backup
Parts Ordering Information
No material is required for this repair.
Material Disposition
Dispose of all parts, including any unused parts and
materials, in accordance with federal, state, and local laws
and ordinances.
Questions
Contact the Light Commercial Technical Support Team if you are a
Trane Distributor or a Commercial Sales Office. Otherwise, please
contact the local Trane distributor or a Commercial Sales Office.
For products sold through Residential, please contact your local FSR.
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