TracPhone V3-IP, User Manual, Page: 104 / 153

TracPhone V3-IP User’s Guide
106
Troubleshooting
System Logs
The ICM offers two logs to capture historical antenna system data:
• Operational Log (see
“Operational Log” )
• Event Log (see “Event Log” on page 107 )
These logs are excellent diagnostic tools, so a technician or KVH
Technical Support may refer to them when troubleshooting a system
problem.
Operational Log
The Operational Log, when initiated, records all messages that the
antenna system generates.
To start a new log or view the current log, follow these steps:
1. At the TracPhone V3-IP web interface, click the Support tab.
2. On the System Logs menu, click Operational Log .
Figure 8-6 Viewing the Operational Log
3. Click the button for your desired option:
• View/Save Operational Log : This option simply opens the
current Operational Log. You can save this log as a text file
to send to a technician or KVH Technical Support.
• Start New Log : This option deletes the current Operational
Log and begins recording a new one.