4
Appendix: Troubleshooting
Dynamic IP
: If you choose Dynamic IP, the router will
automatically obtain the IP parameters from
your ISP.
Static IP
:
With the router powered on, use a pin to press and hold the
RESET
button (about 5 seconds) until the SYS LED lights up
and flashes quickly. And then release the button and wait for
the router rebooting to its factory default settings.
you can restore the router to factory defaults. The default
management address of the router is http://192.168.0.1, default
username and password are both admin. All your current settings
will be cleared after the router is restored. If you have backup
configuration, please import it now.
Why does the PWR LED work abnormally?
The PWR LED should be lit up when the power system works
normally. If the PWR LED worked abnormally, please check
as follows:
1) Make sure that the power cable is connected properly,
and the power contact is normal.
2) Make sure the voltage of the power supply meets the
requirement of the input voltage of the router.
Why does the page display abnormally?
Please check as follows:
1) Update your browser or replace it with another browser,
and try again.
2) If the pop-up is blocked, please lower the security level
of the browser.
What should I do if I could not access the
You are recommended to check the following items:
1) Check every port LED on the router and make sure the
cable is installed properly.
2) Try another port on the router and make sure the cable
meets the requirement and works normally.
3) Turn off the power. After a while, turn on the power
again.
Make sure the IP address of your PC is set within the
subnet of the router.
4)
If you still cannot access the configuration page, please
restore the router to its factory defaults. Then the IP
address should be set as 192.168.0.x (“x” is any number
from 2 to 254) and Subnet Mask as 255.255.255.0.
5)
TP-LINK TECHNOLOGIES CO., LTD.
www.tp-link.com
PPPoE
:
What could I do if I forget the user name and
password of the router?
What could I do if I forgot the username and
password of the Router?
After a successful login, the “
Quick Setup
” screen will
appear. If it does not prompt, you can click the
Quick
Setup
on the left of the main menu. Then click
Next
.
Select the total number of WAN ports you prefer to use.
Then click
Next
to load the
WAN Port
screen.
Select the WAN port you want to use, and then click
Next
to load the
WAN Connection Type
screen.
Select the connection type provided by your ISP. Three
popular types are provided here. For other connection
types, you can go to “
Network
” “
WAN
”.
If you choose PPPoE, enter the
Account
Name
and
Password
provided by your ISP.
Then click
Next
.
If you choose Static IP, you should enter the
detailed IP information provided by your
ISP. Then click
Next
.
After that, you will see the next screen. Click
Finish
to
complete the quick installation or click
Continue
to
configure other WAN ports.
1
Open web browser and type in
http://192.168.0.1
. Press
Enter
button and then enter the User Name and Password
(Factory Default:
admin
/
admin
), and click
Login
.
2
3
4
5
6
Technical Support
www.tp-link.com/en/support/faq
For all other technical support, please contact us by using the following details:
For more troubleshooting help, go to
To download the latest Firmware, Driver, Utility and User Guide, go to
http://www.tp-link.com/en/support/download/
Singapore
Tel:
+86 755 2650 4400
Fee:
Depending on rate of different carriers,
IDD.
E-mail:
Service time:
24hrs, 7 days a week
Tel:
+65 6284 0493
Fee:
Depending on rate of different carriers.
E-mail:
Service time:
24hrs, 7 days a week
Tel:
+44 (0) 845 147 0017
Fee:
Landline: 1p-10.5p/min, depending on
the time of day. Mobile: 15p-40p/min,
depending on your mobile network.
E-mail:
Service time:
24hrs, 7days a week
Germany / Austria
Tel:
+49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee:
Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail:
Service Time:
Monday to Friday, 09:00 to
12:30 and 13:30 to 18:00. GMT+1 or GMT+2
(DST in Germany)
* Except bank holidays in Hesse
USA / Canada
Toll Free:
+1 866 225 8139
E-mail:
[email protected](USA)
[email protected](Canada)
Service time:
24hrs, 7days a week
Malaysia
Toll Free:
1300 88 875 465
E-mail:
Service time:
24hrs, 7days a week
Russian Federation
Tel:
8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
E-mail:
Service time:
From 9:00 to 21:00 (Moscow time)
*Except weekends and holidays in RF
Tel:
(+62 )021 6386 1936
Fee:
Depending on rate of different carriers.
E-mail:
Service time:
Sunday to Friday, 09:00 to
12:00, 13:00 to 18:00 *Except public holidays
Switzerland
Tel:
+41 (0) 848 800 998 (German Service)
E-mail:
Fee:
4-8 Rp/min, depending on rate of different
time
Service time:
Monday to Friday, 09:00 to 12:30
and 13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)
Indonesia
Australia / New Zealand
Turkey
Tel:
AU 1300 87 5465 (Depending on 1300 policy.)
NZ 0800 87 5465 (Toll Free)
E-mail:
[email protected] (Australia)
[email protected] (New Zealand)
Service time:
24hrs, 7 days a week
Tel:
0850 72 444 88
（
Turkish Service
）
Fee:
Depending on rate of different carriers.
E-mail:
Service time:
9:00 to 21:00, 7days a week
Italy
Tel:
+39 023 051 9020
Fee:
Depending on rate of different carriers.
E-mail:
Service time:
Monday to Friday,
09:00 to 13:00; 14:00 to 18:00
Tel:
0 800 505 508
Fee:
Free for Landline; Mobile: Depending on
rate of different carriers
E-mail:
Service time:
Monday to Friday 10:00 to 22:00
Toll Free:
0800 608 9799 (Portuguese Service)
E-mail:
Service time:
Monday to Friday, 9:00 to 20:00;
Saturday, 9:00 to15:00
Poland
Tel:
+48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee:
Depending on rate of different carriers.
E-mail:
Service time:
Monday to Friday 9:00 to 17:00
GMT+1 or GMT+2 (DST)
France
Tel:
0820 800 860 (French service)
Email:
support.fr @tp-link.com
Fee:
0.118 EUR/min from France
Service time:
Monday to Friday, 9:00 to 18:00
*Except French Bank holidays
UK
Global
Ukraine
Brazil
How do I restore my router's configuration to
its factory default settings?
