Toyota AVALON HYBRID Warranty & Maintenance Manual Download Page 12 | Manualshive

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Toyota AVALON HYBRID Warranty & Maintenance Manual Download Page 12

JOBNAME: 1139988-2013-avhWG-E PAGE: 11 SESS: 11 OUTPUT: Tue Oct 9 17:27:33 2012
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Informal Dispute Settlement
Program

Toyota offers assistance through an
informal dispute settlement program called
the

Dispute Settlement Program.

This

program is administered by an
independent third party:

National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046

Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification
booklet.

California residents:

Toyota offers you

assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience
Center at (800) 331-4331. You may also
contact the CDSP directly at (888)
300-6237. Failure to use the CDSP may
affect your rights and remedies under
California’s “Lemon Laws.”

Limitations

The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.

Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties.

Some states do not allow

restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.

Your Rights Under State Law

These warranties give you specific legal
rights. You may also have other rights that
vary from state to state.

General Warranty Provisions

W
ARRANTY

Your Warranties in Detail

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Summary of Contents for AVALON HYBRID

Page 1: ...s has changed New owner purchased vehicle used Same owner additional driver who should receive product safety updates Mr Mrs Ms Miss Dr First name M I Last name Company name Street address or P O Box Apt or suite number City State Zip code This information is obtained solely for the use of Toyota Motor Sales U S A Inc Toyota occasionally sends special promotional offers to registered owners Check ...

Page 2: ...nance recommenda tions for your vehicle There are two easy to follow sections one for warranty and one for maintenance The tab on the side of each page identifies the section you are in For more information about our vehicles our company or the products and services available for your vehicle please visit Toyota s official Web site www toyota com We wish you many miles of safe and pleasurable driv...

Page 3: ...sportation Assistance 9 Your Warranties in Detail General Warranty Provisions 10 New Vehicle Limited Warranty 13 Federal Emission Control Warranty 17 California Emission Control Warranty 23 Tire Limited Warranty 29 Your Responsibilities Operation and Maintenance 30 Obtaining Warranty Service 32 Table of Contents 2 ...

Page 4: ...uction The Importance of Scheduled Maintenance 34 Maintaining Your Warranty 35 Maintenance Log Using the Maintenance Log Charts 36 Maintenance Log 38 Explanation of Maintenance Items 54 Vehicle Identification 58 Table of Contents 3 ...

Page 5: ...cle from a previous owner To provide you with added protection against unexpected service costs we offer Toyota Financial Services vehicle service agreements and Toyota Auto Care and Toyota Care Plus pre paid maintenance programs Each offers plans to meet a wide variety of needs Your dealership can help you select the plan that s best for you Our goal is for every Toyota customer to enjoy outstand...

Page 6: ... in working with the dealership to find a satisfactory solution Step 3 If your concern has still not been resolved to your satisfaction Toyota offers additional assistance through the Dispute Settlement Program a dispute resolution program administered by the National Center for Dispute Settlement The purpose of the Dispute Settlement Program is to resolve disputes through arbitration a process by...

Page 7: ...Center at 800 331 4331 You may also contact the CDSP directly at 888 300 6237 Failure to use the CDSP may affect your rights and remedies under California s Lemon Laws This information about the Dispute Settlement Programs is correct as of the date of printing However the programs may be changed without notice For the most current information about the programs call the Toyota Customer Experience ...

Page 8: ...ot match the immobilizer disables the ignition and fuel systems While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle it won t start the vehicle unless the key has the same code as the immobilizer SECURITY For security purposes access to key codes and service procedures for electronically registering replacement keys is restricted Only a Toyo...

Page 9: ...gram the immobilizer if all registered master keys have been lost If a Toyota dealer is not available please refer to www aloa org to find a bonded registered locksmith who performs high security key service KEEPING THE KEY SAFE Replacing an immobilizer key may be costly It is advisable to keep a spare master key and the aluminum key code tag in a safe place If you record the key code in more than...

Page 10: ...rranty repairs will take longer than one day to complete The warrantable condition requires extensive diagnosis The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive The policy does not apply when warranty repairs can be completed in one day but the vehicle must be kept overnight due to dealer or owner scheduling conflicts The Transp...

Page 11: ...red to an ultimate purchaser leased or used as a company car or demonstrator Repairs Made at No Charge Repairs and adjustments covered by these warranties are made at no charge for parts and labor Parts Replacement Any needed parts replacement will be made using new or remanufactured parts The decision whether a part should be repaired or replaced will be made by the servicing Toyota dealership an...

Page 12: ...ter at 800 331 4331 You may also contact the CDSP directly at 888 300 6237 Failure to use the CDSP may affect your rights and remedies under California s Lemon Laws Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties Toyota does not authorize any person to create for it any other obligation or liability in connec...

Page 13: ...WARRANTY COVERAGE AT A GLANCE General Warranty Provisions WARRANTY 12 Your Warranties in Detail ...

Page 14: ...er management control module Inverter with converter Coverage is for 96 months or 100 000 miles whichever occurs first Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed below and in the next column and supplied by Toyota subject to the exceptions indicated under What Is Not Covered on pages 14 15 Coverage is for 60 months...

Page 15: ...ng When your vehicle is inoperable due to failure of a warranted part towing service to the nearest authorized Toyota dealership is covered WHAT IS NOT COVERED This warranty does not cover damage or failures resulting directly or indirectly from any of the following Fire accidents or theft Abuse or negligence Misuse for example racing or overloading Improper repairs Alteration or tampering includi...

Page 16: ...mission control warranties Incidental Damages Incidental or consequential damages associated with a vehicle failure Such damages include but are not limited to inconvenience the cost of transportation telephone calls and lodging the loss of personal or commercial property and the loss of pay or revenue Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is...

Page 17: ...re seeking remedies through a court action pursuant to the Magnuson Moss Warranty Act You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the Lemon Laws of your state Please check the appropriate page of the Owner s Warranty Rights Notification booklet located in your glove box for the requirements applicable to your state New Vehicle Limited Warran...

Page 18: ...Emission Performance Warranty Some states and localities have established vehicle inspection and maintenance I M programs to encourage proper vehicle maintenance If an EPA approved I M program is in force in your area you are eligible for Emission Performance Warranty coverage Under the terms of the Emission Performance Warranty and federal regulations Toyota will make all necessary repairs if bot...

Page 19: ...ndenser Evaporator Associated Parts Air Fuel Metering System Air fuel ratio feedback control system Electronic fuel injection system components Airflow sensor Engine control module 8 80 Throttle body Other components Air Induction System Intake manifold and intake air surge tank Catalyst System Catalytic converter and protector 8 80 Constricted fuel filler neck Exhaust manifold Exhaust pipe manifo...

Page 20: ... Oil filler cap PCV valve or orifice Other Parts Used in Above Systems Data link connector 8 80 Hoses clamps fittings tubing and mounting hardware Malfunction indicator light and bulb 8 80 Pulleys belts and idlers Sealing gaskets and devices Sensors solenoids switches and valves Covered under the Hybrid System Warranty for eight years or 100 000 miles whichever occurs first Warranted until first r...

Page 21: ...ACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle s emission control systems Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non Genuine Toyota Parts for maintenance and repairs However use of repl...

Page 22: ...e under the Emission Defect Warranty see page 32 Obtaining Warranty Service IF YOU HAVE QUESTIONS If you have questions or concerns about your federal emission warranty coverage please refer to If You Need Assistance on pages 5 6 In the case of the Emission Performance Warranty you may also request information from or report complaints to U S Environmental Protection Agency Vehicle Programs Compli...

Page 23: ... an EPA approved emissions test within three months or 4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle has been maintained and used in accordance with the written instructions for proper maintenance and use Toyota will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty 5 If the vehicle was used as a company car or de...

Page 24: ...sion control system warranty for your 2013 vehicle In California new motor vehicles must be designed built and equipped to meet the state s stringent anti smog standards CARB regulations require that Toyota must warrant the emission control system on your vehicle for the time periods indicated on the next page provided there has been no abuse neglect or improper maintenance of your vehicle Your em...

Page 25: ...or performance of the required maintenance indicated in the Owner s Manual and this booklet Toyota recommends that you retain all receipts covering maintenance on your vehicle but Toyota cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance You are responsible for presenting your vehicle to a Toyota dealership as soon a...

Page 26: ...RRANTY The parts listed here are covered for seven years or 70 000 miles from the vehicle s in service date whichever occurs first Air Conditioning System A C amplifier Compressor with motor Condenser Front evaporator Front evaporator O Ring Air Fuel Metering System Engine control computer engine control module Throttle body Air Induction System Intake manifold and intake air surge tank Catalyst S...

Page 27: ...ure or noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any automotive service provider you choose Toyota will not deny a warranty claim solely because you used a service provider other than a Toyota dealership for maintenance and repairs However any failure or noncompliance cau...

Page 28: ... their manufacturers to be equivalent to Genuine Toyota Parts IF YOUR VEHICLE FAILS A SMOG CHECK TEST If your vehicle fails a smog check test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an authorized Toyota dealership and present a copy of the smog check test report Also take your maintenance records in case they are needed If your claim qualifies for...

Page 29: ... you have questions or concerns about your vehicle s California emission warranty coverage please follow the steps described under If You Need Assistance on pages 5 6 You may also request information from or report complaints to California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P O Box 8001 El Monte CA 91734 8001 800 242 4450 California Emission Control Warranty WAR...

Page 30: ...e directory for dealer locations Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer For additional warranty information or service assistance contact the tire manufacturer directly ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone Firestone 535 Marriott Drive Nashville TN 37214 Bridgestone 800 847 3272 Firestone 800 356 4644 Michelin North America...

Page 31: ...owever damage or failures caused by lack of proper maintenance are not covered under warranty WHERE TO GO FOR MAINTENANCE You may have maintenance performed on your vehicle by any qualified person or facility However Toyota recommends having maintenance performed by an authorized Toyota dealership Toyota dealership technicians are specially trained to maintain and repair Toyota vehicles They stay ...

Page 32: ...our Toyota dealership maintains an extensive inventory of Genuine Toyota Parts to meet your vehicle service needs And because it is linked electronically to Toyota s Parts Distribution Centers the dealership has quick access to any parts it may not have in stock Genuine Toyota Parts are covered by their own warranty see your dealer for details or the remainder of any applicable New Vehicle Limited...

Page 33: ...S If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs you may perform the repairs yourself or have them performed by another automotive service provider Toyota will reimburse you for any of the repairs that are covered by warranty To receive reimbursement present to an authorized Toyota dealership your paid repair invoices and any...

Page 34: ...Notes WARRANTY Your Responsibilities 33 ...

Page 35: ...history In addition to scheduled maintenance your vehicle requires ongoing general maintenance such as fluid checks and visual inspections These procedures are explained in the Vehicle Maintenance and Care section of the Owner s Manual Be sure to perform these procedures regularly to ensure the most trouble free operation of your vehicle With proper maintenance and care your vehicle will last long...

Page 36: ...e to give your maintenance records to the new owner Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However damage or failure caused by lack of proper maintenance are not covered under warranty Maintenance Providers Maintenance and repair services may be performed by you or by any automotive service provider you choose Toyota wi...

Page 37: ...ends obtaining scheduled maintenance for your vehicle every 5 000 miles or six months whichever comes first For example If you drive 5 000 miles in less than six months you should obtain maintenance at 5 000 miles don t wait until six months If at six months you have driven less than 5 000 miles you should obtain maintenance at six months don t wait until 5 000 miles Be sure to keep an eye on your...

Page 38: ...d maintenance your Toyota requires ongoing general maintenance such as fluid checks and visual inspections These procedures are explained in the Vehicle Maintenance and Care section of the Owner s Manual Be sure to perform these procedures regularly to ensure the most trouble free operation of your vehicle SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wh...

Page 39: ...lace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION DATE MILEAGE 10 000 miles or 12 months Check installation of driver s floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake lini...

Page 40: ... on dirt roads or dusty roads Inspect engine air filter Replace engine oil and oil filter 1 Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading4 Replace engine oil and filter 1 Tighten nuts and bolts on chassis and body Repeated trips of less than five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idl...

Page 41: ...tires Visually inspect brake linings drums and brake pads discs Note If 0W 20 oil WAS NOT used at the last oil change replace engine oil and oil filter 1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Replace engine oil and...

Page 42: ...l Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading5 Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION DATE MILEAGE 1 Reset the oil replacement reminder light MAINT REQD or the message OIL MAINTENANCE REQUIRED on the multi inf...

Page 43: ... five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION DATE MILEAGE 40 000 miles or 48 months Check installation of driver s floor mat Inspect and adjust all fluid levels Replace engine oil and oil fil...

Page 44: ...n dirt roads or dusty roads Inspect engine air filter Replace engine oil and oil filter 1 Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading4 Replace engine oil and oil filter 1 Tighten nuts and bolts on chassis and body Repeated trips of less than five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive i...

Page 45: ...res Visually inspect brake linings drums and brake pads discs Note If 0W 20 oil WAS NOT used at the last oil change replace engine oil and oil filter 1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Replace engine oil and o...

Page 46: ...erating Conditions 2 Driving on dirt roads or dusty roads Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading5 Replace automatic transmission fluid Replace front differential oil Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION DATE MILEAGE 1 Reset the oil replacement reminder light MAINT REQD or the message OIL MAI...

Page 47: ... five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION DATE MILEAGE 70 000 miles or 84 months Check installation of driver s floor mat Inspect and adjust all fluid levels Replace engine oil and oil fil...

Page 48: ...n dirt roads or dusty roads Inspect engine air filter Replace engine oil and oil filter 1 Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading4 Replace engine oil and oil filter 1 Tighten nuts and bolts on chassis and body Repeated trips of less than five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive i...

Page 49: ...ires Visually inspect brake linings drums and brake pads discs Note If 0W 20 oil WAS NOT used at the last oil change replace engine oil and oil filter 1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Replace engine oil and ...

Page 50: ...l Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading5 Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION DATE MILEAGE 1 Reset the oil replacement reminder light MAINT REQD or the message OIL MAINTENANCE REQUIRED on the multi inf...

Page 51: ...n temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION DATE MILEAGE 100 000 miles or 120 months Check installation of driver s floor mat Inspect and adjust all fluid levels Replace engine coolant 3 Replace engine o...

Page 52: ...bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading5 Replace engine oil and oil filter 1 Tighten nuts and bolts on chassis and body Repeated trips of less than five miles in temperatures below 32 F 0 C Replace engine oil and oil filter 1 Extensive idling and or low speed driving for a long distance such as police taxi or door to door delivery use Replace...

Page 53: ...tires Visually inspect brake linings drums and brake pads discs Note If 0W 20 oil WAS NOT used at the last oil change replace engine oil and oil filter 1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Replace engine oil and...

Page 54: ...oads or dusty roads Tighten nuts and bolts on chassis and body Driving while towing using a car top carrier or heavy vehicle loading6 Replace automatic transmission fluid Replace front differential oil Tighten nuts and bolts on chassis and body DEALER SERVICE VERIFICATION DATE MILEAGE 1 Reset the oil replacement reminder light MAINT REQD or the message OIL MAINTENANCE REQUIRED on the multi informa...

Page 55: ...oration and damage Replace any deteriorated or damaged parts A qualified technician should perform these operations Brake Lines and Hoses Visually inspect for proper installation Check for chafing cracks deterioration and signs of leakage Replace any deteriorated or damaged parts A qualified technician should perform these operations Brake Linings Drums and Brake Pads Discs Check the brake linings...

Page 56: ...ant Drain the cooling system and refill with an ethylene glycol type coolant Inspect hoses and connections for corrosion and leaks Tighten connections and replace parts when necessary A qualified technician should perform these operations For further details refer to Radiator Condenser and Hoses in the Vehicle Maintenance and Care section of the Owner s Manual Your Toyota is equipped with Genuine ...

Page 57: ... as necessary Front Differential Oil Inspect or replace at specified intervals When performing inspections check each component for signs of leakage If you discover any leakage have it repaired by a qualified technician immediately Fuel Lines and Connections Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion damage cracks and loose or leaking connections Tighten co...

Page 58: ...dust boots for deterioration cracks and damage Replace any damaged parts A qualified technician should perform these operations Tire Rotation Tires should be rotated according to the instructions in the Owner s Manual When rotating tires check for damage and uneven wear Replace if necessary Explanation of Maintenance Items Maintenance Log 57 MAINTENANCE ...

Page 59: ...Model In service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number Vehicle Identification MAINTENANCE 58 Maintenance Log ...

Page 60: ...Notes MAINTENANCE Maintenance Log 59 ...

Page 61: ...Notes MAINTENANCE 60 Maintenance Log ...

Page 62: ...Notes MAINTENANCE Maintenance Log 61 ...

Page 63: ...Notes MAINTENANCE 62 Maintenance Log ...

Page 64: ...Notes MAINTENANCE Maintenance Log 63 ...

Page 65: ...Notes MAINTENANCE 64 Maintenance Log ...

Page 66: ...do not touch any high voltage wiring connectors or parts such as the inverter unit or hybrid vehicle battery assembly Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle battery as the result of an accident If potassium hydroxide electrolyte gets on your skin or in your eyes neutralize it immediately with a saturated boric acid solution ratio 80 grams ...

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